Amazon.in Reviews 

Amazon can froud you.. displaying order delivered but actually order is missing...No customer support service No refunds.be careful in advance payment.

Amazon was really good company in product wise put the service they were providing was so pathetic and poor that breaks the trust to order next time because even though the product are safe and secure but the delivery experience were worst and the time of delivering the order was too poor so it really makes me feel insecure to order as each and every time they are giving the delivery date while ordering but it was keep exceeding that promising date so my experience so far with amazon was too disappointed in delivery service and customer service as well.

if possible i will put no star to them. do not shop from this store. it worst and will suspend your account imediately. worstest site ever. please do not waste your time!

The worst company to buy products from. There’s always an issue—whether it’s shower gel, headphones, or something else. Most recently, I ordered one item, and they sent me something completely different instead. Naturally, it’s impossible to leave reviews; they either get deleted or never show up at all.

UNACCEPTABLE SERVICE. NO MORE CALL CENTER TO CALL OR CHAT. I GOT SCAMMED 2 TIMES ALREADY.
Order number
171-5629480-8445922

Try your best not to order from Amazon, amazon should be your last resort, they promise impossible delivery timelines and do not deliver on time, but that's not even the main issue, the pick up never happens on the promised date, they send you wrong defective or degraded products and when you try to return them you need to contact them atleast 3-4 times before the package is finally picked up!! Horrible service.

My item was returned on 20th October Children Kediyu as wrong colour was sent. today is 2nd November and still I have not received my refund. Cannot chat to customer service. Very poor service!!

Very disappointing experience with Amazon. I ordered a hand blender but received a light box instead, which I immediately returned to the delivery person. This is the second time in just two weeks that the delivery person has handed over the wrong item. To make matters worse, Amazon's portal incorrectly shows the refund reason as "No one was available to receive the product." This raises serious concerns about possible delivery fraud and incorrect reporting. I wanted to share this feedback, but Amazon does not allow reviews for items that have not been successfully purchased/delivered. Very poor accountability and customer experience!

Absolutely horrid customer service over the phone. Instead of admitting that they don't know how to handle a problem, they keep on referring me back to the website, the very same website that I was calling to complain that I was having a problem when trying to change my phone number. They simply have no training, and no training in being friendly or helpful.

Amazon,irresponsible customer service,not accountable for return pickup Orders,a gimmick of repeated postponement of pickup schedules,frustrating and adamant replies from customer service/delivery services.

Product delivered damaged and after so many days pickup and then they are saying after 13 days they will give refund so basically you have to give one month for one product and waste your time

Himabindu
My refund was delayed
Already taken 4 days time
How much time u people taking time 😡

Extremely disappointing service from Amazon!

We ordered a mobile phone on Amazon, but the delivery agent rescheduled the delivery to the next day without even calling us. The status was updated as “Delivery attempted – Customer was not available,” which is completely unacceptable when no one even contacted us.

How can Amazon mark a delivery attempt without making a phone call or properly attempting the delivery? Customers spend their hard-earned money and expect a basic level of professionalism and accountability.

This is extremely poor delivery service and a frustrating customer experience. Amazon needs to investigate such false delivery updates and ensure that customers are not inconvenienced unnecessarily.

Very disappointed with Amazon’s service!

This case is not about money. It is about a newborn baby's life.

My baby is 15 days old. I ordered a product for him on Amazon, Order 171-7533940-2653156, and paid Rs 2,645. The product never reached my baby. Amazon's delivery agent, Chandu, mobile 8897808944, Parvathipuram, Andhra Pradesh, kept the order at his OWN HOME for over one week, and the Amazon app falsely showed it as DELIVERED.

I made more than 80 phone calls; the agent did not answer. I visited the Amazon office more than 40 times in my own vehicle at my own cost. I begged to collect my baby's product from the agent's house myself. The agent abused me in vulgar language and threatened me. I have no money to buy the product again locally. My baby suffered and Amazon watched.

Amazon took no action. Removal of the agent was demanded on 22 October 2026; no update ever came. Executive Relations officer Isha dismissed my complaint by asking for a tracking ID. On 23 October 2026 at around 10:23 PM, after associate Simran, a lady of Amazon's SPECIALIST team told me in plain words: "We won't help you in this regard." She blamed me, the victim, supported the vulgar agent, and CLOSED my complaint, knowing a closed complaint never opens again. If Amazon's specialist team has people like her, no customer in India can ever get justice from Amazon.

ALREADY FILED, WITH NUMBERS: District Consumer Commission, Vizianagaram, e-Jagriti Diary and Reference 202610231661, claim Rs 2,00,00,000; National Consumer Helpline Docket 10464249; CPGRAMS, Department of Consumer Affairs, DEPOJ/E/2026/0006895; CCPA class complaint; grievances to the Prime Minister's Office (PMOPG) and the Ministry of Corporate Affairs; a writ petition is being filed in the Hon'ble High Court of Andhra Pradesh.

MY DEMANDS: deliver the order or refund Rs 2,645 immediately; remove agent Chandu permanently with written confirmation; disclose the specialist lady's name and remove her; reopen the illegally closed complaint; pay Rs 2 crore compensation; written public apology.

Aguru Manoj Kumar, Parvathipuram, Andhra Pradesh 535501, mobile 7989322031.

Health Risk.Please do not buy 2 Brothers full moon ghee from Amazon in is it not original it is fake adulterated ghee sold by Amazon. in
Amazon India's customer service is beyond appalling. I received what appeared to be a tampered and potentially adulterated product marketed as 2 Brothers Full Moon Ghee, and instead of taking my concerns seriously, I was met with dishonesty, scripted responses, and endless runarounds. The agent, supervisor, and leadership team all seemed more interested in protecting Amazon than protecting customers.
When a customer raises a serious food safety concern, the expected response is urgency, accountability, and a proper investigation. Instead, I experienced deflection, excuses, and what felt like outright misinformation. This level of negligence is unacceptable from a company that claims to be customer-obsessed.
Amazon India has completely lost my trust. If customer safety can be brushed aside so casually, then every customer should think twice about what they're buying and who they're buying it from. Shameful customer service, poor leadership, and a complete failure to take responsibility.

"I had an outstanding experience with Amazon and the seller Goodscity. I purchased the Goodscity 3-in-1 Steam Iron, which is a great product. When an issue arose regarding my order, both Amazon and Goodscity handled my grievance with extreme professionalism and promptness. They completely resolved the matter and credited the full refund of ₹2849 directly into my Amazon Pay balance without any hassle. Their customer-first approach and honest support have completely won my trust. Truly a 5-star service!"

Extremely Horrible Customer Experience with Amazon.in!

Order ID: 171-3807468-7132367

I received a bed in poor condition and initiated a return, but the seller expects me to dismantle it and arrange packing materials myself. Despite contacting Amazon support multiple times over several days, they refused to intervene and kept pushing the responsibility onto the third-party seller.

The customer service experience was absolutely horrible. Every time I requested a supervisor, I was told they were busy and kept on hold for over 30 minutes. When I asked them to create a callback ticket and provide a ticket ID, they refused that too!

No resolution, no accountability, and not even the basic courtesy of providing an alternative. Is this how Amazon treats its customers when something goes wrong?

Amazon is happy to facilitate purchases but appears unwilling to take responsibility when customers need help. This experience has been incredibly frustrating and has completely shaken my trust in the platform.

Absolutely unacceptable customer service. I expect immediate intervention, proper packing and pickup arrangements, and a resolution to my complaint.

return is taking 15 days no response from cs

Repeatedly receiving false "Delivery Attempted" updates from Amazon during sale periods. My earlier order faced the same issue and required multiple follow-ups before delivery. Now, Order #405-4812411-3869919 (Tracking ID: 168954742817) has been marked as attempted without any actual contact or delivery attempt.

The delivery was scheduled for 17-Oct-2026, but customer service has pushed it to 20-Oct-2026. If delays are due to high order volumes, Amazon should communicate this transparently instead of marking orders as attempted and blaming customers. Very disappointing experience and poor customer service.

ONLY IF THERE WAS OPTION FOR NEGATIVE STARS.

WORST DELIVERY PEOPLE AND AGENTS OF ALL THE TIME. I BOOKED AMUL GHEE 5 PACKETS , I LITRE PACKET EACH.
THE ORDER WAS MARKED AS DELIEVERED BUT THE ITEAMS WERE NEVER DELIVERED.

IT SEEMS THE DELIVERY PEOPLE DID A LOT OF SCAMS AND FRAUD AND THEY CONSUMED OUR ITEMS AND FALSELY MARKED ITEMS AS DELIVERED.

EVEN THE SUPPORT AGENTS ARE UNABLE TO HELP HERE.

THIS IS WORST AMAZON INDIA EXPERIENCE .