Nykaa.com Reviews 

Pathetic Service! Extremely Disappointing Experience!

I am extremely frustrated with the service provided by this app. Every time I order more than three products, they split the order into two shipments. And surprisingly, the second shipment almost always contains the wrong products!

The worst part is the exhausting process that follows. You have to contact customer support, upload pictures of the incorrect products, and make at least three calls just to get the issue addressed. Even after all that, you have to wait another five days for them to approve that you actually received the wrong product. Only then do they arrange a pickup!

This is the THIRD time this has happened to me! The first time, I assumed it was an honest mistake. But when the same issue happens repeatedly, it clearly points to a serious problem with their order fulfillment process.

What should be a simple shopping experience turns into days of unnecessary stress, follow-ups, and wasted time.

I strongly recommend avoiding this app! Receiving the wrong products repeatedly and then having to struggle for a resolution is completely unacceptable. Customers deserve better service and accountability.

worst experience at alll. They cancelled my order and didnt refund my amount

Worst service, from 1 month they are saying they will be pickup the return product, no one even reached and support team keep saying same message my refund has not come yet now it's been a month, nykaa return service and refund is the worst service, never buy

Very bad customer service
The customer keeps on reaching out to the support team and they do not resolve the issue . They just keep on saying sorry but will not resolve the customer’s issue.
Their delivery agents and services are also very bad .

It was worst experience
Infact meesho is better then them.
I ordered forever 60 ml 52 foundation worth rs 1600
And they sent me 30 ml and that was not original.
Plz dont waste your hard earned money.
I ordered first time from nyka
And very disappointed.

Nykaa is a fake platform ye Paisa chori krte hai wrong product delivery krte hai phir return bhi nahi lete hai bhaut bekar hai mt jao nyka par

Buy offline. Online shopping kills your creativity and you end up buying products no worth... Unreliable... Cannot trust ingredients.... Frustration after buying... Horrible customer buying experience

After placing order, it showed delivery on 15th October. Then on 15th it showed delivery on 16th. Today while I checked the status it's showing delivery on 21st. I placed the order and paid because it was showing delivery by 15th October. On 18th we are going for vacation. Now they have rescheduled it on 21st Oct. Very irritating .

The one star is only for customer service. It sucks. I waited for 6 minutes each, twice, and yet no one attended the call. Their online chats are only regarding their products and orders. Running a company with good products is not enough. They must learn to listen to their customers. I am a platinum member.

Such a fraud company! Posting bogus products in wrong category! Giving option in return for product not as per website and when its time to return approved blame the customer who paid in thousands for a product wrongly listed by money nykaa team! Shame on you guys! Taking thousands from customer and never refunding for something wrongly listed on ur shitty website! You guys are clearly fraud! I hope the money nykaa earned from me till now gets returned threefold from their own illiterate customer support! Shame on the nykaa support! Try earning real money from being intelligent not by fooling people! I hope your head reads this review and have guts to respond! Stealing money in names of ridiculous tactics! Shame on the nykaa team! Made thousands from keeping my money! Now, ready to pay back when your actual times comes! By the your competitors are performing far better than your stupid team support! Time is soon for your guys to shutdown!

Very disappointing website and extremely poor return policy.

I purchased 7 products from this website, but unfortunately, I was not satisfied with the quality of 2 of them. I placed a return request within just 2 hours of receiving the order.

However, instead of processing the return, the company unnecessarily cancelled my return request and claimed that the products had been used. This is completely unacceptable and very disappointing.

If a customer raises a return request within just a couple of hours of receiving the order, the company should properly investigate the concern instead of making baseless allegations that the product was used.

This kind of return process creates a very poor customer experience and makes customers lose trust in the brand. I expected a much more professional and customer-friendly approach.

I would strongly recommend that the company review its return policy and customer support process.

Poor dont order this platform no customer support ,AI system in customer portal waste of time and money

My order was never delivered, but the website shows the status as “Delivered.” I contacted the support team several times, but I did not receive a proper response or a satisfactory resolution.
This experience has been extremely disappointing and has made me seriously concerned about the reliability of the service.

Absolutely terrible experience. My order was never sent, yet my account was updated to say that it had been delivered. This is completely unacceptable and extremely misleading.

Their customer service representatives speak very politely and repeatedly assure you that they are supportive and will resolve the issue, but in my experience, nothing was actually done and I still did not receive my order.

I would strongly advise others to be very careful before placing an order with this company. Based on my experience, I would not order from them again.

Nykaa has scammed me with a product i ordered the image of the product shown in the nykaa app was different from the product i received even though the shade was same Nykaa has posted wrong pictures or darker shade of lipstick but the shade came as a 3 layered lowered lighter version of the picture uploaded and thrice I asked them for return they rejected, they have scammed me and told me that the product is used, a customer will definitely open the product to check and there's no harm in it and I also have all the right to do so, and surely I did and now they are not accepting return for the product really the utmost worst experience and I'm gonna delete Nykaa app, guys go for any other app but not this, choose wisely before choosing a beauty marketplace.

My order id- Details

Order ID: NYK-384905384-1093150

Damaged product, no pickup, no refund

I received a damaged product from @Nykaa Fashion and raised a return request. For the past two weeks, I've been getting "pickup scheduled" messages every day. Each day I've waited at home, and no one has come. The delivery agent then marks the pickup as "customer unavailable," which is simply untrue.

I've emailed customer support multiple times, but my issue hasn't been escalated or resolved. It's been about half a month, and I still haven't received my refund.

Selling a damaged product is a problem, but ignoring the customer afterward and logging false delivery notes is worse. I won't be shopping with Nykaa again and wouldn't recommend it until they fix their returns and support process.

Ordered shimmer eyeliner as shown in app but delivered product without shimmer...wrong product and still cancel my return...cheaters.. trying to make us fool ..will never buy any products from this app

This was my first orders on nykaa with 100rs off and this one is my first and last order. As
Extremely Disappointed with Nykaa’s Pathetic Delivery Service!

This has been one of the worst shopping experiences I have ever had. I ordered 4 products from Nykaa, along with a free eyeliner, and the way they have handled my order is absolutely unacceptable.

They have repeatedly rescheduled my delivery, promising that I would receive it the next day, only to delay it again and again. After waiting for more than a week, I finally received just ONE product!

When I contacted them, I received a WhatsApp message assuring me that all my remaining products would be delivered within 2 days. But guess what? Instead of delivering my order, they sent another message claiming that nobody had picked up my parcel from the hub and that my products had been returned to the warehouse!

Seriously, what kind of customer service is this?

If Nykaa cannot provide the free eyeliner, that is fine. But at least have the decency to deliver the products that I actually PAID FOR!

Customers spend their hard-earned money trusting your platform, not to be trapped in an endless cycle of fake delivery promises, rescheduling, and excuses.

This is not just a delivery delay; it is a complete failure of customer service and order management.

I am extremely frustrated and disappointed. Nykaa seriously needs to improve its delivery operations and stop treating customers this way.

I would not recommend Nykaa to anyone until they learn how to fulfil orders properly and respect their customers' time and money.

Hello Nykaa Team,

I placed my order 12 days ago, and it still hasn’t been delivered. For the past 4 days, the order has been showing “Out for Delivery,” but there has been no delivery.

I have also been following up with the Nykaa team continuously for the last 4 days, but every time I am given the same response without any proper resolution.

What is even more frustrating is that the app is showing false and incorrect updates, such as “Delivery Attempt Failed” and that the delivery partner tried to contact me. This is completely untrue. I did not receive any call or proper delivery attempt from the delivery partner.

This kind of misleading tracking information and repeated delays are extremely disappointing. I have already waited 12 days and followed up multiple times. I need a clear explanation for the delay and immediate delivery of my order, rather than another generic response.

Please look into this urgently and provide a proper resolution.

This is honestly one of the worst return experiences I’ve ever had. Nykaa picked up my product, kept it for 3 days, and then simply delivered it back to me without ANY explanation. Now I’m being told to initiate the return all over again! 🤬 Why was it picked up in the first place? Where is the accountability?

What makes this even worse is that no one is willing to get on a call or properly explain what happened. I’m left chasing customer support for a basic return and refund that should have been handled properly from the beginning. Completely unacceptable, unprofessional, and an absolute waste of the customer’s time.

Nykaa needs to seriously fix its customer service. I would NOT recommend ordering from them when even a simple return can turn into this much of a nightmare.