PS of Sweden Reviews 

628
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the wonderful products, mentioning that the gorgeous saddle pads, riding apparel, and durable equipment feature truly exceptional quality alongside a remarkably comfortable fit for their animals. Many people also highly appreciate the fast delivery services, smooth ordering process, and stylish designs that consistently look stunning at the local barn. However, some customers also noted frustrating issues regarding promotional wording ambiguities, sizing inconsistencies that run small, and unexpected delivery delays. Some reviewers experienced very poor customer service interactions, missing packages that never arrived, and duplicate card charges without timely resolution.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the wonderful quality, beautiful... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense appreciation for the gorgeous, luxurious... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, as some consumers highlight fast shipping,... See more

Order

People report ambiguous experiences with order, as some reviewers enjoy fast delivery and great quality... See more

Customer service

Users describe ambiguous interactions with customer service, noting that while some consumers experience... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The socks are wonderful but the wording of the “ 3 for 2” offer was terrible. They did the old bait and switch. I thought I was fulfilling their requirements for this promotion and then got a single p... See more

Rated 3 out of 5 stars

I didn’t appreciate that I didn’t get free shipping to the US even do I exceeded the minimum for free shipping. When I reached out and questioned it, I was told I shouldn’t have used UPS. It was defin... See more

Rated 5 out of 5 stars

My experience with PS and especially the customer support is extraordinary. I have received by mistake the wrong size of my bridle headpiece, but unfortunately recognized this mistake too late. That’s... See more

Rated 5 out of 5 stars

Wonderful products - my black horse will look stunning in the pads! Fast delivery, easy ordering - no surprises at checkout or with delivery.

Company replied


Company details

  1. Horseback Riding Service
  2. also in
  3. Leather Cleaning Service
  4. Sportwear Manufacturer

Written by the company

PS of Sweden is the world leader in the design and production of anatomical bridles. We also offer a wide range of other innovative, unique products for riders and horses that are sold worldwide. Visit us at www.psofsweden.com


Contact info

3.6

Average

TrustScore 3.5 out of 5

628 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.6

All reviews

(628)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

I treated myself to a pair of their…

I treated myself to a pair of their gorgeous tartan jodhpurs. I've wanted to buy them for a long time and I wasn't disappointed, they are absolutely gorgeous. I'm usually size 6-8 so I bought size XS, they are a superb fit and very flattering and with a phone pocket, which is a practical addition and normally only found on legging jods. I will certainly be purchasing some more!

June 24, 2025
Unprompted review
Rated 4 out of 5 stars

Delivery incomplete

Unfortunately the ordered bridle came quick, but without essential pieces. The browband and cheekpieces were missing. Because of Holiday, it was a little difficult to reach somebody, but in the end I talked to a nice person, who was quite helpful. She promised to send the missing Parts, plus a gift. Three days later, the delivery is
now complete!!

May 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Teddy Halter and Saddle Pad Jump Elite

This was my second on-line order from PS of Sweden, the products I ordered are absolutely beautiful, the quality is excellent, and they arrived quickly.
Unfortunately, I received a faulty product (bridle) with my first order, but the complaint was handled excellently. They were extremely polite and helpful throughout the process, and I never felt uncomfortable for a moment. Not only did I exchange the faulty item, but I’ve already placed another order with the company since then.

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service!

Terrible service!

Stock count was so called incorrect, so they could not send out the set, yet you can still order the sets and individual items on their site.

They cancelled that set from my order and shipped out the other item of my order, but added a shipping fee as my order was now not free of charge.

I never got the opportunity to add something else to the order, and was never consulted to see if I agreed to these charges.

I have sent lots of emails to ask for a reply and correction, and not once have my emails been replied.

Horrible service!

Never buying there again!

April 24, 2025
Unprompted review
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Rated 3 out of 5 stars

So i disliked that i at first could not…

So i disliked that i at first could not pay via website i had to go over instagram to be able to pay by Paypal, which I think is more unserious (instagram).
I liked the big sale and the finally acceptable prices for some items i will never pay 100€ plus for a plain saddle pad.

April 17, 2025
Unprompted review
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Rated 1 out of 5 stars

No response

I have emailed twice, short after placing my order and after a few days a reminder, before receiving the order. I have not received any response, such a bad experience!!!

April 3, 2025
Unprompted review
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Rated 5 out of 5 stars

I love PS of Sweden

I love PS of Sweden! I use your bridles, your pads and your riding gear. I was a little disappointed in one item, purchased on sale. I really love the browband, which was heavily discounted and 2nd choice. It is completely useless as one of the snaps is defective. Looking to get it repaired. Rest of my order is perfect.

April 21, 2025
Unprompted review

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