PS of Sweden Reviews 

The courier service, UPS, they are absolutely useless! Strongly suggest you use a more reliable service! My partner to whom the saddle pad was to be delivered, lives in the countryside to where nobody delivers, so packages/parcels are addressed to her but using the address in the village of the post office, from where she collects. However UPS refused to a post office; asking me to select an alternative; a UPS supported drop off point! This is inconvenient and pointless, what’s the difference from that and the post office?? And, at the moment I believe the UPS notification I had a few hours ago was advising me that it again, had not been delivered, not even now to their preferred location. So, as it stands the saddle pad has not been delivered; if, and it’s a big if, but if I ever order from you again please do not send by UPS. I strongly suggest you consider changing anyway, nobody can be worse so why not try another company??

Incredibly friendly and helpful customer support , they reply fast and are always super kind . They try to make everything right , to be honest one of the best customer support experiences I’ve ever had so far :) and nice products with good quality!

I don’t get my packet

Replying to PS of Sweden's comment that they guarantee their products for three years. I have bridles that are still in great shape after 30 years. Obviously, the rubber used greatly affects their "leather bridles" from lasting more than 3 years. Again, please be aware of this company's "leather" products.

AWFUL!! They do not stand by their products. I purchased a bridle, cared for it meticulously and it fell apart. The email response to my concern acknowledges they know their product is terrible and, because they used rubber in their leather, parts of my bridle melted. They refused to help me.

EMAIL RESPONSE FROM PS of SWEDEN:
Thank you for reaching out and for sharing the details about your bridle. I’m truly sorry to hear about the issues you’ve experienced — I can completely understand how disappointing that must feel, especially as you’ve taken such care with the bridle.
Unfortunately, since the purchase was made in 2021, it is now outside of our 3-year claim window. This means that we are sadly not able to offer any compensation or support for this particular case.

For your information, the keepers and some browbands from that time were made with natural rubber, a material we no longer use in production. Natural rubber is biodegradable and breaks down over time, especially when exposed to heat, humidity, or contact with certain conditioners or oils. This can cause the surface to become sticky or gooey and may leave residue on the leather.

I’m very sorry we cannot help you further this time, but I truly appreciate you taking the time to let us know and for being a PS of Sweden customer.

The quality is not meeting the price, fortunately I get it on sale. Won't buy it full price in my opinion.

Very good website beautiful products excellent delivery time and contact

Great jacket, super fluffy inlay, speedy delivery, favourable price-everything perfect!

I received the Navy Blue Vintage dressage pad but the matching ear bonnet was missing from the order.
We need it for our last show of the season Sept. 17-20th Show
Nina Kneeland
Pomfret, CT
USA

The saddle pads I ordered are exceptionally good quality very happy!

The white brushing boots are a challenging to keep clean and after only using them 2x, I'm deciding whether or not to use them going forward. Even at a discount, the quality was cheap.

The material is a challenge to keep clean compared to other brands, and require hand washing. They also retain water and take a long time to dry, which makes me question the breathability of the boot. Changes to the boot design and materials used would help - offering a black mesh lining and straps to help with discoloration (they looked yellow coming out of the package).

What made my experience great was the customer services team! I had a few questions post purchase and the girls Jenny and I think Emma? they are just excellent. Responsive and knowledgeable.

Beautiful produkt and fast delivery. Helpful customer service

What a great people works at PS of Sweden! 👏
The service is overwhelmingly good and fast.
The reins are not well stitched and without hesitation they sent me a new one. Thanks a lot!

Fast delivery. Very happy with my order. Best quality as always.

Amazing products at fantastic prices. I was delighted with my recent saddle pad and rug purchases.
Good customer service. On a couple of occasions I’ve had issues with UPS, which are used for delivery, but any issues have always been successfully resolved. Quick responses to any questions or queries.

Appreciate that my delivery is coming from Sweden as no one had stock of what I wanted.
I always pay by klana as I then get time to return and not pay out nothing if item isn't suitable....then I'm not personally waiting for a refund.
However my klana 30 days will be up and I still haven't seen the item! So a little frustrating. Hoping H/O see this and give me some 'breathing room' !!

No problems, high quality products

One can always trust the quality and craftsmanship when purchasing PSOS, it is an absolute pleasure when the package arrives which is always promptly, and an easy to use website, Thank you !!!