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PartsCentre Reviews 

86,772
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 5,331 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease of finding and ordering parts online, appreciating the straightforward process and good website navigation. Many commend the prompt and efficient delivery service, often receiving items quickly or even next day. People are generally satisfied with the quality and correctness of the products, noting that parts fit perfectly and resolve their appliance issues, with excellent overall service and support throughout. However, some people mentioned receiving incorrect parts that did not fit their appliances, sometimes even after multiple attempts. A few other people also felt that delivery could be problematic, with orders being delayed, lost in transit, or not received at all. There were also instances where customers found the automated customer service unhelpful when trying to resolve these issues.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the ease of finding the correct... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the prompt and quick delivery... See more

Order

Users describe positive interactions with order, highlighting an easy and straightforward ordering process,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, efficiency, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the parts... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic site has many many parts and a compatibility check to do all the hard work for you. I ordered a dairy shelf first time instead of a bottle shelf ( for the milk bottles) and customer service... See more

Company replied

Rated 5 out of 5 stars

Definitely use this company again 🙌 Impressed I was able to find a replacement for Siemens bottom double bottle drawer it was an expensive part at £42 for my under unit fridge but worth every... See more

Company replied

Rated 5 out of 5 stars

Website easy to use and directs you to correct replacement part for your model. Fast response to an email query. Next day delivery. Cheaper than other sites. Well packaged item arrived in perfec... See more

Company replied

Rated 5 out of 5 stars

Easy to get an appointment, checked tyres while I waited and then clearly explained and showed me the problems, gave me options for new tyres and clearly explained the difference, then fitted the new... See more

Company replied


Company details

  1. Appliance Parts Supplier

Written by the company

PartsCentre provides home appliance spare parts & accessories for all the top brands. You can get high quality and low price parts for washing machines, dishwashers, vacuum cleaners, tumble dryers, cookers and more.

PartsCentre

Written by the company

Over 1 Million Spare Parts
PartsCentre is one of the leading suppliers of home appliance spare parts and accessories in Europe & North America, carrying over 7 million pounds worth of stock in our European & North American Fulfilment Centres, all which is available for Same Day Despatch and Next Day Delivery. We’ve been operating since 1961 and we’re experts in home appliance parts and with our knowledge, we will help you fix appliances around the home, rather than replacing them, while sparing a thought for your wallet and the planet. Our mission is to help you fix your appliances and to earn your trust through sustainable products, whilst offering excellent customer service, at affordable prices. We offer genuine spare parts from reputable manufacturers and also provide a range of high quality PartsCentre approved products at a fraction of the cost.

Price Match Promise

Lower Prices Guaranteed

Lower Prices Guaranteed
At PartsCentre we pride ourselves on checking prices daily. We are so confident that our prices for your appliance parts and accessories are the best in the UK, that we offer our customers a price promise. If you find the same product cheaper elsewhere on another UK website we will match that price (excluding Marketplaces & errors).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

87K reviews

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4.7

All reviews

(86,772)

5,305 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. The dispatch and delivery was really quick and efficient. The fan oven heating element was well packaged and corresponded exactly to the original, so fitting was straightforward. Everything is back and working exactly as it should. Perfect.

July 6, 2026
Rated 5 out of 5 stars

Easy to find my washing machine part…

Easy to find my washing machine part with quick delivery😁

July 13, 2026
PartsCentre logo

Reply from PartsCentre

We're so pleased you found the part for your washing machine easily and that our delivery was quick. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great choice of parts

Great choice of parts, excellent service and quick delivery 👍

July 13, 2026
PartsCentre logo

Reply from PartsCentre

We're so pleased to hear you appreciated our great choice of parts, excellent service, and quick delivery. Thank you for your positive feedback!

Rated 5 out of 5 stars

1st class service

Easy to order the part that I wanted and delivery was first class, arrived earlier than expected

July 13, 2026
PartsCentre logo

Reply from PartsCentre

We're so pleased to hear that ordering your part was easy and that the delivery was first class, arriving even earlier than expected! Thank you for your positive feedback.

Rated 5 out of 5 stars

Great prompt service item as expected

Great prompt service .. item was as expected

July 13, 2026
PartsCentre logo

Reply from PartsCentre

We're so glad to hear you received prompt service and that the item met your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

Its a great place to source parts and…

Its a great place to source parts and prices are good.

July 13, 2026
PartsCentre logo

Reply from PartsCentre

We're so pleased to hear that you find our store a great place to find parts and that you appreciate our pricing. Thank you for your kind feedback!

Rated 1 out of 5 stars

I have been in touch a few times in…

I have been in touch a few times in regard to the products I ordered and the guy handling it requested a picture of what we required which I sent he then recommended the correct battery type which was great.. but when I asked how the process worked to return and be credited for the original purchase he went silent to the point I reordered the correct battery which has arrived but no communication about returning the wrong product or crediting my card or nothing… the after sales service is unreal it’s sell the product and forget about the customer.. I have now bought 4 batteries and paid for them of which two are wrong and need returned and myself reimbursed.. simple business but no one wants to know … not impressed I just hope this sparks a reaction.. thanks

June 29, 2026
PartsCentre logo

Reply from PartsCentre

Hi Henry

Apologies for any inconvenience caused.

I understand we did send you a returns label but a colleague will contact you today to resolve this further with you.

Kind regards
Andy
PartsCentre Customer Services

Rated 1 out of 5 stars

Still waiting for a response about my…

Still waiting for a response about my refund for parts ordered by mistake and not needed.

The fact you can’t call and speak to anyone is really frustrating.

July 20, 2026
Unprompted review
PartsCentre logo

Reply from PartsCentre

Hi Russell

Apologies for any inconvenience caused.

I understand a colleague has been in contact this morning with you to resolve this.

Kind regards
Andy
PartsCentre Customer Services

Rated 5 out of 5 stars

This is a Gem, 5 star

The Quickness, the price and it's absolutely amazing, what suction, cuts my hoovering in half because of the suction!!!

July 10, 2026
PartsCentre logo

Reply from PartsCentre

We are so happy to hear that our product's suction power has made such a positive difference in your cleaning routine! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

So straightforward

Every step, from help finding the model number to placing the order was much easier than expected. The product quality was excellent.

July 3, 2026
PartsCentre logo

Reply from PartsCentre

We're so pleased to hear that finding the right model and placing your order was much easier than you anticipated, and that you found the product quality excellent. Thank you for your wonderful feedback!

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