Openreach Reviews 

Both engineers were excellent. They arrived on time and were professional and polite. They kept me informed about issues as they arose and what the options were and what the outcomes might be. Having had to dig deep holes in the ground, they cleared up very well.

Brandon the engineer was absolutely brilliant, polite,explained everything he did,and solved all our problems 👏
I'd highly recommend Brandon as an engineer 😀
Thank you very much your a star.

Daniel was absolutely amazing! He called to let me know I was his next visit and that he would be around 40 minutes, and he arrived exactly as promised. He contacted Daisy on my behalf, was incredibly helpful and even called afterwards to say that if I had any issues, I could contact him on the work number he had called from. His customer service, professionalism and attention to detail were outstanding. As a Company Director myself, I can honestly say Daniel has all the qualities of an excellent manager and is absolutely management-ready. I’m certainly not in the business of poaching other companies’ employees, but I’d hire him on the spot! Don’t overlook genuine talent when you have it. Thank you again, Daniel — you were a credit to yourself and represented your company exceptionally well. Jamie, MD, Magical Moments Gift Stores Ltd

Internet is not working. The fibre is worse than we had before. Useless

The engineer did an untidy job and left the router in an annoying place he left loads of cables and wasn’t very communicative.
The router works ok

Engineer was polite & explained everything he was doing .

Last November 2025 we had Openreach place cables down the drive for Sky broadband they couldn’t work out how to place the cables my husband had installed the flags and said the only way to do it is cut the flag diagonally and replace the flag at a later date they have left a area at the top of our drive enough so someone could trip over it needs filling up with tarmac a few neighbours have commented over this we informed them and Sky still waiting for the damage to be fixed.

Competent technician, got with job in good time

Other than the engineer coming out 1 day late (at no fault of his own, he was told the 4th September when it was supposed to be the 3rd). So I wasn’t best pleased about waiting in all morning on the 3rd to have nobody turn up. However, I don’t blame this on the engineer and he was absolutely lovely. Talked me through everything he was going to do. Even had a chat to me about the pop legend ‘Prince’ as I was wearing a Prince t shirt on the day. Really kind man and couldn’t fault his work or professionalism whatsoever. Just a shame the messengers couldn’t get the date correctly.

The engineer who was called Jaime arrived on time. He explained what he had to do. He was very polite & professional. No issues with his work. He tided up afterwards & did a good job.

The engineer was very kind and very helpful
He set everything up for us and left everything clean and tidy and working correctly
He could not have been more helpful
We were really pleased and grateful

I had Jess install my broadband for me. She was absolutely amazing. Professional, polite, helpful and friendly. Took her boots off before coming into my house. The quality of her workmanship was excellent and so neat and tidy. So refreshing to have a female engineer. Thank you, absolutely delighted with the upgraded broadband connection!

Polite and helpful engineer - explained things and was very considerate

The installation was quick and the job is done however since the installer has gone i have noticed 4 holes in the facia that are not needed. The installer didnt mention he has drilled holes and not needed them , it looks a mess if im honest.

Well trained and experienced caring Kelly staff

The engineer was very helpful and considerate even stayed behind when there was a problem with the phones whish had nothing to do with him.
Would say that they flood you with too many reminders of the installation

The engineer was very professional and very efficient with the installation.He even removed external cabling no longer needed and tidied the cabling up.Much appreciated!

I was informed and prepared in advance of the appointment. On the day installation was carefully and efficiently executed. The engineer was helpful and knowledgeable.

I’m extremely disappointed with how slow Openreach has been to roll out full fibre in my area. I recently moved just one street away from my previous property, where I had full fibre installed all the way back in 2011. It’s now 2026, and unbelievably the next street still doesn’t have access to full fibre.

What’s even more frustrating is that the Openreach fibre checker has shown the exact same message — “We’ll be building in this area in the next year” — for over a year now, with no progress or updates. It feels like the timeline is constantly being pushed back without any real transparency.

Considering full fibre has been available literally around the corner for over a decade, it’s hard to understand why this street has been left behind for so long. Reliable high-speed internet is no longer a luxury — it’s essential for work, communication, and everyday life.

I hope Openreach can improve communication about rollout plans and prioritise areas like this that are so close to existing full fibre infrastructure. At the moment, the lack of progress and vague timelines are very frustrating.

I reviewed previously and got the standard copy & paste response:
"We appreciate you bringing this to our attention. We know it's disappointing when full fibre rollout is delayed, especially with existing nearby access. The repeated "next year" message without progress is indeed frustrating, and we'll look into the communication issues and area prioritization. Thank you for your feedback. Cheers Gareth"

Can anyone (a human) from OpenReach actually provide some REAL information instead of the AI copy & paste response like above!?

The Openreach engineer was very friendly and professional and clearly knew his stuff.
When faced with a tricky installation (my house!) he managed to solve the problem and install the fibre connection in a very neat and tidy way.
Top marks!