The automated choices were a little confusing and I wasn't sure i was contacting the correct department. However, Chris, the man i spoke to in the Glasgow office, was really helpful and thorough. He c... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went to EE shop to sign up. Didn't have to do anything myself. Told him what I wanted regarding speed and digital voice. Gave him all info etc. Broadband was installed on 9th July no hassle. I had to... See more
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This would have been a 5 star review as the two people I spoke to in faults and renew subscriptions were so polite, helpful, took their time and spoke excellent English, nothing was too much trouble... See more
Company replied
My Broadband was up for renewal,I called EE to see if they could offer me a better deal, but what they offered was pretty poor , so I decided to leave EE as there were better deals from other provider... See more
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Company details
- Telecommunications Service Provider
- Internet Provider
- Mobile Network Operator
- Phone and Internet Service
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.3
Excellent
97K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The csa was very helpful and helped me…
The csa was very helpful and helped me through all the options
July 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Information given to myself by Kate was…
Information given to myself by Kate was clear to understand.
July 23, 2026
Reply from EE
Hi Marie,
We're so pleased to hear that the information provided was clear and easy to understand. We truly appreciate your positive feedback!
Thanks - Ann-Marie
Mohammad was really helpful nice man
July 23, 2026
Reply from EE
Hey Pat,
We are so pleased to hear that you found our team member to be really helpful and nice. We truly appreciate your positive feedback.
Thanks - Ann-Marie
Great experience speaking with Taylor
Great experience speaking with Taylor. Very helpful and guided me to the service best for my situation, answered all my concerns friendly and professionally. My switch will be done 7 days from now.
July 23, 2026
Reply from EE
Hey,
We're so pleased to hear that you had such a great experience speaking with our team member. It's wonderful that they were helpful, guided you to the best service, and answered all your concerns professionally.
Thanks - Ann-Marie
Reply from EE
Hey Annette,
We appreciate you sharing your experience with us. We value your feedback.
Thanks - Ann-Marie
Reply from EE
Hi Daniella,
We're so glad to hear you had a fantastic first experience with our agent! Thank you for sharing your positive feedback with us.
Thanks - Ann-Marie
Generally OK but not really clear on…
Generally OK but not really clear on what would happen if I did nothing and let the service rover. Felt I was under pressure to upgrade.
July 23, 2026
Reply from EE
Hi,
We appreciate your feedback and understand your concern about clarity regarding service continuity. We're reviewing our communication to ensure all options are transparent.
Thanks - Ann-Marie
Reply from EE
Hi Nick,
We're so pleased to hear that you found it easy to upgrade and reduce your monthly payments. Thank you for sharing your positive experience!
Ann-Marie
I am writing to formally raise concerns…
I am writing to formally raise concerns regarding my recent attempt to switch services from Sky to EE, which was presented as a seamless transition. Contrary to these representations, a number of material issues have arisen during the process that were neither disclosed nor adequately communicated in advance.
Had these matters been clearly outlined at the outset, I would have taken the necessary steps to address them prior to initiating the switch. The lack of transparency has resulted in inconvenience and a loss of confidence in the service being offered.
In light of these circumstances, I am now considering reverting to Sky for my services. Furthermore, I am also reviewing the position of my mobile business accounts, which may be transferred as a consequence of this experience .
not worth the hastle
July 20, 2026
Reply from EE
Hi Rico,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Ann-Marie
Was easy and the two who i spoke to…
Was easy and the two who i spoke to were friendly and helpful no pressure
July 23, 2026
Reply from EE
Hi,
We're so pleased to hear that you found the process easy and that our team members were friendly, helpful, and didn't pressure you. We truly appreciate your positive feedback!
Thanks - Ann-Marie
My granddaughter spoke to you on my…
My granddaughter spoke to you on my behalf as I have a hearing problem. Very helpful & reduce my Nans very high bill.
July 23, 2026
Reply from EE
Hey Linda,
It's wonderful to hear that we were able to assist and reduce the bill. We're always happy to help, and it's great that your granddaughter could facilitate that conversation for you.
Thanks - Ann-Marie
A very helpful
A very helpful, patient member of staff, willing to take
time to thoroughly explain a renewal of contract for
mobiles, home phone and broadband while remaining
courteous throughout the long call
July 23, 2026
Reply from EE
Hi Brian,
We're so pleased to hear that our team member was patient and took the time to thoroughly explain your contract renewal while remaining courteous throughout the call. Thank you for sharing your positive experience!
Ann-Marie
A disaster from the day we agreed the…
A disaster from the day we agreed the new contract.
The new fibre cable was installed on 7th July by M J Quinn, but not activated. Only today (23rd) has it gone 'live', and we have been without landline phones, TV, Wifi and broadband.
Endless texts and emails and 'chats' were to no avail and wasted countess hours of our time. We therefore request compensation, especially as we paid £44 .42 at the outset, and received no service.
We can report a successful outcome only today however, following a 2nd engineer visit, who was most helpful.
June 17, 2026
Reply from EE
Hi Peter,
Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Ann-Marie
The plan was explained
The plan was explained. All seemed good. The tv top box arrived just before for we left home for a long weekend resulting in a quick setup. I may have some issues when I return to it.
July 20, 2026
Reply from EE
Hi Peter,
We're glad to hear the explanation was clear and the delivery was timely! We understand setting up new equipment can be tricky, especially when you're in a rush. Please know we are here to assist if any questions arise upon your return.
Thanks - Ann-Marie
Reply from EE
Hi Dennis,
We're so pleased to hear that you found our service and staff to be very good. Thank you for sharing your positive feedback with us.
Thanks - Ann-Marie
Very easy transfer from another provider
July 20, 2026
Reply from EE
Hi Danny,
We're so pleased to hear that your transfer from another provider was very easy. We truly appreciate your positive feedback!
Thanks - Ann-Marie
Lucy lovely lady.
I was greeted by Lucy who was very pleasant and welcoming. Nothing was too much trouble and she went through various options. Lucy was very helpful throughout and informative and she knew what she was talking about. Very pleasantly surprised. Well done Lucy.
July 23, 2026
Reply from EE
Hey Joan,
It's wonderful to hear that you had such a pleasant and welcoming experience. We're delighted that our team member was so helpful, informative, and knowledgeable, making your interaction a very positive one.
Thanks - Ann-Marie
Reply from EE
Hello, Jim. We're so pleased to hear that you found our service to be helpful, honest, and professional. Thank you for sharing your positive feedback with us - Dan
Got there, in the end.
It’s taken six months, from phoning customer service, and being promised they would call me back and never did and going to EE shops and getting nowhere. Hence 3 stars.
Well done to Donna of the complaints team for responding and resolving my complaint which in the end took her just ten minutes.
July 23, 2026
Reply from EE
Hi,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience with us and have taken your feedback on board. I appreciate things didn't go well at the start, but I'm happy to hear things are now sorted.
Thanks - Ann-Marie
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