kaabousa.com Reviews 

Great customer service to help solve an issue with my scooter and get me back on the road.

Great customer service

Quick and fast response to question that I had to my wolf king gt scooter.

Love the customer service they're so nice they're patients they explain everything to me step by step they were so kind to me and they answer every question that I have I really recommend this company thank you very much and God bless you everybody that makes these company possible

Had a issue with my front brake rotor and they sent me out a replacement free of charge. Wonderful support team at Kaabo. Thank you.

Broke my throttle and they got one out asap

⭐⭐☆☆☆ (1 Star)

I became an **authorized Kaabo dealer** because I believed in their products and wanted to recommend them to my customers. Unfortunately, my experience with Kaabo USA has completely changed my opinion.

In May 2024, I purchased three scooters from Kaabo to become an authorized dealer. One of those scooters remained in my inventory until it was sold to a customer on **October 25, 2025** as a **brand-new scooter**.

That customer has put **only 70 miles** on the scooter before the Battery Management System (BMS) failed. The only repair option is replacing the entire battery, which costs around **$1,500**.

When I submitted a warranty claim, Kaabo denied it because they said the warranty started **when they delivered the scooter to me as a dealer**, not when the customer purchased it. In other words, a scooter can sit in dealer inventory and lose most—or even all—of its warranty before a customer ever rides it.

Think about that.

A customer walks into an authorized dealership, buys a brand-new scooter, and later finds out the manufacturer's warranty may have already expired because it sat on the showroom floor.

As a dealer, this puts us in an impossible position. We are expected to sell new products while explaining that the warranty clock started long before the customer owned the scooter.

I wasn't asking Kaabo to cover damage caused by abuse or normal wear. This scooter has **70 miles** on it. The failure was a major battery component that should never fail this early.

Instead of standing behind one of their authorized dealers and helping a customer with a nearly new scooter, their solution was to offer me a discount on a replacement battery.

I invested thousands of dollars to become a Kaabo dealer because I believed in the brand. After this experience, I have lost confidence in both their warranty support and their commitment to their dealer network.

If you're considering buying a Kaabo scooter, I strongly recommend asking **exactly when your warranty begins** and **how much warranty remains before you purchase it**. That information could save you from a very expensive surprise.

This experience has been incredibly disappointing, and unless Kaabo changes how it supports its dealers and customers, I cannot recommend doing business with them.

I had the pleasure of dealing with a member of your support team, although it took a couple months but steady commitment from her made the time waiting well worth it. She and her team gave me instructions to locate and diagnose the problem with my Wolf King GT. Although there was a mishap do to the warehouse shipping the wrong motor at first , she was quick in response and arranged a return shipment as well as setting up a priority in getting my motor shipped out once it was back in stock.
So today I was once again able to ride this beast .
Shout out to a fantastic support team member who took time, patience, and commitment to see i was taken care of.
Pam thank you again for everything you did for me.

Shayne

From the day I bought my scooter I had thought going with an American company would be the best way to go for an American and I definitely still stand by that even if you’re not American, this company still goes above and beyond they provide the best quality scooter out there. I know there are other top brands and I’m not trying to diss on them, but when it comes to extreme quality circumstances out in the wild, I fully back Kaabo USA. I was recently in an accident. I’ve had my scooter for three years and I never thought the day would come where I would hit a car or a car would hit me. A lady had pulled out without looking and I had almost pretty much no time to stop still slammed on the brakes and prepared for impact as my scooter went right into her car going about 30 mph which was the standard speed for the road. I was on I ended on the ground with a bunch of problems that I won’t explain but long story short the scooter had zero damages besides a light and horn broken. The scooter took a full impact into a car and hit the ground. There are no scuff marks that would feel rough where it hit the ground. I don’t know what type of metal it is. I did explain it, but it is so durable that it didn’t even leave anything but a smudge. It’s as smooth as the day that I got it, which is insane for the fact that it hit a car and hit the road for the first time in three years. This is when I realize the quality of the scooters that these people provide our top quality. I have ridden my scooter, many miles even wrote it up a mountain that would normally require a ski lift to get to the top, but there is an access path that off-road vehicles can take, and this scooter with the incline and power that it has, I was able to make it 85% of the way up this mountain, which is a huge accomplishment. I wish I could just put the picture of where I stopped at the top. It was amazing. I’ve done a lot of things with the scooter over the years off-road and on road. I know the limits to my scooter I know everything around it. I always complained about how heavy it was cause I always had to carry it up and down my stairs into my house. Now, I will never complain about the weight or the craftsmanship. Their company has gone above and beyond and did some extra stuff for me after the accident that they did not need to do but because they are a good company and care about their customers they ended up providing me help anyway anyways 1000% gratitude to everyone in their department on their team keep doing what you do.

Customer support was excellent. I needed an electrical schematic for my Mantis King GT and they delivered. Thank you so much kaabo. Really made my day .

Good customer service

Good customer service, easy communication and timely

The company is honest and fair. Great service. I will buy my next scooter here also

Annoying to interact with customer service because you get one email a day with them. You can’t address everything in one sitting. But for scooter companies, pretty good. Quality scooter (kaabo mantis x) that I ride to work every day and probably have about 4000 miles on. Would buy again

Great and immediate response. Very knowledgeable about your product.

It was easy to contact , very fast , easy and convenient. Amazing service and literally fast and simple , always at the ready to help thier customers , good work amazing service

Great service with a satisfactory solution.
Thank you!

I got my Mantis 10 lite after my boyfriend bought his Kaabo scooter and said I HAD to get one. I love my scooter. It's sturdy, fun, fast and reliable. The reason Im giving 4 stars is because I ended up getting a flat tire after my first ride and called and emailed the company and I asked for a replacement tire. It's a good thing my boyfriend is a genius and we just needed to replace the valve stem but I still haven't heard back about my issue.