Drive Caramel Reviews 

Uncomplicated throughout the complete process and worry free.

TERRIBLE! ANNOYING! This could have been handled quicker by a one eyed goldfish!
There entire process, in my opinion was a closet full of lies. Repeatedly Asking for (and receiving) the same information 4 or 5 times at every turn, well, just a waste of time. The responses on these reviews make them sound like they're actually concerned. They're NOT! All their responses state the same BS, reach out to us.

Trying to reach out to them?! WHERE? They say call?! Who? I will NEVER use Caramel again and if someone were to ask me how were they.... a diamond back rattlesnake could be easier to handle.

Very easy to make contact when I had questions about anything related to the purchase and transportation of my vehicle.
I was hesitant at first purchasing a car online.
Everything went very well.
Much better than I could have imagined

Thank you!

2nd time selling via Drive Caramel. Easy process, decent website, great email support from your team members.

Caramel made a simple process into a convoluted mess. I received multiple back to back emails every day with conflicting information: 1st " We received the money from the buyer please ship the car", followed by an email an hour later: "Please don't ship the car, we don't have everything....". Good luck finding a phone number to contact these guys. They held onto my money for a month because buyer couldn't find a competent transport company. Overall experience was frustrating and pathetic. The "caramel" process isn't automated, you have to call the number (not available anywhere) to process the sale. Why did Bring a Trailer partner with these guys. I have bought 2 cars on Bring a Trailer but I am reconsidering everything after this fiasco....

Caramel cancelled my financing without notifying me, then obfuscated their mistake when I called to ask why the process was delayed. Instead of taking responsibility, they tried to blame eBay customer service for “not responding,” even though the issue originated entirely within Caramel.

To make up for the mistake, Caramel offered to cover part of the transportation cost and arranged a carrier — but the transport has still not occurred, and no movement has been made toward pickup or delivery.

My experience shows a clear pattern of poor communication, deflection, and failure to follow through on commitments. Caramel did not handle the Secure Purchase process with the professionalism or reliability expected from an eBay‑affiliated company.

All questions were answered quickly. My time spent with caramel was a pleasure

Both Zach in Draper, Utah and Cesar in San Antonio, Texas were phenomenal! I could not have asked to be lined up with more competent, qualified communicators who had such terrific comprehension concerning the myriad of issues I encountered and were ready to alleviate the problems.

Unfortunately I would have to claim the antithesis for Allison in Washington. I felt she was rude, condescending, belligerent and odious.
I started, built up and sold two reasonably successful companies and I believe all businesses are only as good as their weakest employee, which very well may be Allison.

After a buyer was secured, it took a month for the sale to be finalized. The process that would have taken a day took 30! and at every step both the buyer and the seller had to make multiple calls/ multiple uploads.
When we did call the customer support people were courteous and did their best. The process was HORRIBLE. and the website was bad also. Do not use this 'service'

Caesar was fabulous and invested in what I needed to happen. I am grateful that we had the opportunity to connect and work together. Caramel did a nice job and supported me through the process. Would be great to have them share about the process at our A.R.F! 2027 Accessibility Resource Fair on April 24, 2027 at Pasadena City Hall

Service delivery as promised. Most of all simple plain English directions without the typical gobbledegook. Prompt responses makes transacting pleasant and easy.

I have purchased two cars from EBay and couldn’t be happier! Initially, this was a little outside my comfort zone but I took the risk and bought the best car I have ever owned. A Lexus 350. Lower miles than anything at the dealership and thousands of dollars less money on EBay. The process of purchasing the second car was easy. They have the system seamlessly set up which makes it simple to do. My only caution is to watch for and READ any documents pertaining to the Warranty. Make sure it is exactly what you want (or don’t want) before signing Warranty documents. Highly recommend as the largest car dealership in the United States!

This should be smooth, it’s not ! I will never use or recommend ,

No communication for 5 days. I called and was on hold 42 minutes

Nothing in general

Joshua stock is amazing. Best Rep I’ve had in any aspect of this business in my 35 year career.

1) For the seller, as I was, you do not explain the steps well enough at the outset. You just keep dribbling in more things you want and delays in the process. Make a list and set expectations up front. 2) Your software application needs work. Please see Dave Duke for a total chronology of my messages from you. If you want the actual messages I have them saved. Many were not applicable for the state of progress and were actually alarming to me. Think it through from the eyes of a seller. I would not use it again in its present state.

I have to say, this experience was great. Everything was handled expeditiously and payment sent when all settled.

Very straightforward process. Made the purchase of a $100k+ car very secure and took a lot of the stress and worry out of the purchase. Staff were very helpful with a quick turn around with the payment so I could pick the car up asap. Will use the service again!

Updates were done quickly and funds were transferred in a timely matter.