Wheelzy Reviews 

87,655
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 17,816 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly and knowledgeable staff members who guide individuals patiently through every single step of the vehicle selling transaction. People deeply appreciate the remarkably straightforward user experience, noting that obtaining a quote, arranging a convenient home pickup, and completing the sale happen very quickly. However, some people mentioned receiving lower final offers than initially quoted for their vehicles, leading to noticeable frustration during the process. A few reviewers also experienced unexpected discrepancies between the initial estimate provided online and the actual amount paid at handover.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt communication, quick... See more

Staff

Reviewers mention positive feedback about staff, highlighting that agents and drivers are consistently... See more

User experience

Clients share positive opinions on user experience, highlighting an incredibly smooth, fast, and... See more

Customer service

Users describe positive interactions with customer service, highlighting fast response times and helpful... See more

Price

Customers had positive experiences with price, often noting that they received a fair and agreeable value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really great experience selling my car to Wheelzy. Their customer service is top-notch, and they treat people very well. While their initial offer wasn't quite where I wanted it to be, they we... See more

Company replied

Rated 5 out of 5 stars

I had a great experience selling my 2015 Kia Optima through Wheelzy. Lisa was amazing throughout the entire process! She was very professional, friendly, helpful, and kept everything simple and stress... See more

Company replied

Rated 5 out of 5 stars

I recently sold my car to Wheelzy on October 27,2026 and the entire experience was great. The process was straightforward. The team was professional, and helpful. They followed through on what they... See more

Company replied

Rated 5 out of 5 stars

The entire process of entering information about my car, getting an offer, accepting an offer, getting the car picked up were very easy and straightforward. The staff that I spoke with were friendly a... See more

Company replied


Company details

  1. Car Accessories Store
  2. also in
  3. Car Dealer

Information provided by various external sources

Wheelzy is the most trusted online car buyer, operating nationwide. We are dedicated to providing the absolute best way to sell a car, anywhere. Our friendly team members can help you sell a car quickly and for a competitive price.

Sell your car the easy way.

Written by the company

Guaranteed. Simple. Trusted. Nationwide.
Wheelzy is the the most reliable online car buyer.
Get an instant offer for cars
Tell us some basic information about your car and receive an offer right away.
Every offer includes FREE towing
With Wheelzy, you don't have to arrange a way to get your car to us. We come to you and pickup your car for free!
Receive payment right then and there
Our friendly tow truck drivers will arrive and pay you the agreed upon amount on the spot!
Our offers our guaranteed
Unlike other car buyers, our drivers do not renegotiate at pickup. We guaranteed our offers, so we pay you the agreed upon amount.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

88K reviews

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4.7

All reviews

(87,655)

16,726 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast service, friendly employees

Wheezly was able to communicate by phone or text. The offer was fair, pick up was next day & everyone I dealt with was polite & helpful!

November 4, 2026
Wheelzy logo

Reply from Wheelzy

We are so pleased to hear that our communication options worked well for you and that you received a fair offer. It is wonderful to know that your vehicle was picked up the very next day and that our team provided polite and helpful service throughout the process.

Rated 5 out of 5 stars

Excellent service

Wheelzy was a bright sport during my difficult days with disposing of my car. After one informative phone call, Wheelzy scheduled and organized a plan with a reputable towing company to schedule a pick up for my car.
Wheelzy was in constant contact with me until the car was actually towed away.
Wheelzy is a professional, knowledgeable and courteous company. I very much appreciate all their help, and it is my pleasure to recommend this company to anyone who needs their help.

November 4, 2026
Wheelzy logo

Reply from Wheelzy

We are so glad to hear that we could provide some peace of mind during a difficult time. It is wonderful that our team kept in constant contact with you and coordinated a smooth pickup with a reliable towing service. We truly appreciate your kind words about our professionalism and your recommendation of our services.

Rated 5 out of 5 stars

Easy transaction

Easy transaction. Great communication!

November 5, 2026
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Reply from Wheelzy

We are glad you enjoyed our easy process and clear updates. Thank you for your feedback.

Rated 5 out of 5 stars

OUTSTANDING COMPANY

OUTSTANDING COMPANY , GREAT SERVICE AND VERY NICE PEOPLE AND HONEST , WOULD USE THEM AGAIN .

November 4, 2026
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Reply from Wheelzy

We're so pleased to hear that you had such a positive experience with our team and found our service to be honest and reliable! We truly appreciate your kind feedback and look forward to the opportunity to assist you again in the future.

Rated 3 out of 5 stars

The driver was on time communication was excellent the only problem I had was they changed but they were going to pay me at the last minute they were negotiating for a place with me unbelievable

Communication was fine driver was good negotiation of the price was no good they promised me one price when they got there they changed their price

November 4, 2026
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Reply from Wheelzy

Thank you for your feedback. We appreciate you highlighting our driver, but we are concerned about the rate change. We will review our pricing process to ensure quotes are honored.

Rated 1 out of 5 stars

I was absolutely harassed with phone…

I was absolutely harassed with phone calls when i was trying to decide which company to use. Wheelzy employees called me up to 7-8 times a day even when i specifically asked them to stop as i was at work. Then against my better judgment, I accepted their offer and scheduled a pick up. My pick up window was set for 8am-12 pm and j told them i could not do any afternoon pickup because i had work. Come pick up day my time kept getting pushed back farther and farther. The only person who seemed to be trying to do their best was the tow driver who was contracted out. My last call with the tow driver he said his eta was between 1:40-2:30. Thankfully he was able to get there closer to 1:30 and profusely apologized but again stated that he was contracted out and had no real affiliation to them. I called wheelzy mulitiple times and asked for a supervisor and was told that there is a back log to get a call back from a supervisor so i couldnt speak to one. I will never use them again nor will i ever recommend them.

November 4, 2026
Wheelzy logo

Reply from Wheelzy

We appreciate you sharing your feedback regarding your recent experience. It is very concerning to hear about the excessive phone calls you received, especially after you requested that they stop while you were at work. We also understand how frustrating it was to experience repeated delays with your scheduled pickup window and to face difficulties when trying to speak with a supervisor. This does not reflect the level of service we aim to provide. Your feedback regarding our communication and scheduling processes has been shared with our management team so we can take the necessary steps to improve our coordination and customer service.

Rated 5 out of 5 stars

They made a smooth easy process.

They made a smooth easy process.

November 4, 2026
Wheelzy logo

Reply from Wheelzy

We're so glad to hear that you experienced a seamless and straightforward process with us! We truly appreciate you taking the time to share your positive feedback with our team.

Rated 5 out of 5 stars

It was very big pleasure tho work with…

It was very big pleasure to work with you
Ruby was very helpful and professional ,for a moment I thought it's too good to believe it's real was Sunday and all days she followed up that everything is going well
Thank you so much again

November 3, 2026
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Reply from Wheelzy

We are so pleased to hear that you had such a wonderful experience working with us! It is great to know that our team member provided helpful, professional service and kept in close contact with you throughout the entire process, even over the weekend, to ensure everything went smoothly. We truly appreciate your kind words and are glad we could assist you!

Rated 5 out of 5 stars

Quick and easy.

Quick and easy.

November 4, 2026
Wheelzy logo

Reply from Wheelzy

Thank you for the amazing review! We're thrilled to hear that our team provided you with a quick and easy experience.

Rated 5 out of 5 stars

The best

WHEELZY made this sale smooth and professional. This was our 2nd sale. If you're looking for this type of service these are you're people. Their communication was top notch and their Tower Hector was just awesome. Looking forward to doing business again in the future. Friendly and professional. The very best👌

November 2, 2026
Wheelzy logo

Reply from Wheelzy

We are so pleased to hear that your second experience with us was just as smooth and professional as the first. It is wonderful to know that you appreciated the top-notch communication and that our tow driver provided such friendly and helpful service. We truly appreciate your kind recommendation and look forward to working with you again in the future.

Rated 5 out of 5 stars

They gave me a price we made a…

They gave me a price we made a appointment the tow person came took pictures gave me the money and the company text and called to make sure everything was what she told me quick and easy

November 5, 2026
Wheelzy logo

Reply from Wheelzy

We are so pleased to hear that your experience was quick and easy! It is wonderful to know that the appointment went smoothly, the payment was handed over as promised, and our team kept in touch to ensure everything went exactly as discussed. Thank you so much for sharing your positive feedback with us!

Rated 5 out of 5 stars

Great company to work with

Great company to work with! The process was very simple and I would totally sell my car through Wheelzy again. They were easy to work with and communicated with me often to make sure I was comfortable and understood everything.

November 4, 2026
Wheelzy logo

Reply from Wheelzy

We are so pleased to hear that you had such a wonderful experience selling your vehicle. It is great to know that the process was simple and that our team kept in constant contact to ensure you felt comfortable and informed every step of the way. We truly appreciate your kind feedback and look forward to the opportunity to assist you again in the future.

Rated 5 out of 5 stars

Quick and easy process

I filled out the form to get an offer and they called me right away. Just a few hours later , they came , picked up my car . Everything was super quick and easy.

November 2, 2026
Wheelzy logo

Reply from Wheelzy

We are so glad to hear that you received a prompt response after submitting your form! It is wonderful that our team could arrange to have your vehicle picked up just a few hours later, making the entire process quick and easy for you.

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