IG Reviews 

IG have decent live and demo platforms on PC and phone apps and no usage limit on demo account which allows plenty of testing. There are a few anomalies between PC and phone app, which are annoying such as the phone App gives quantity of trades in play, but the PC doesn't. The main annoyance with IG as compared to using someone like Sierra Charts is that a vertical line has to be drawn on every indicator, so if there are 4 indicators in place such as RSI, STO, MAC and Volume, then 4 lines have to be drawn, when a single one (or the option to have a single one) across all indicators would be SO MUCH MORE USEFUL! Please listen IG, a review is pointless if you then don't do anything to improve the platform.

Was able to deposit money but now can’t log into my account customer support has been slow and unhelpful

The agent could not solve the problem. Said he would find out and come back. But have not heard anything back. Do my problem of not being able to login on the mobile app still remains.

The app is not fully reliable, specially that randomly it deletes alerts

Easy to use. Good, clear website; trades executed efficiently. Good search function.

Just opened my account and the query I had with an international stock transfer resolved immidiately with the very helpful customer service team.

I have been with IG for years and they have always provided an excellent responsive service. I recently had to transfer a stock into IG and Soham in the transfers team worked through a little hiccup to get it sorted. The comms could have been quicker at the beginning though as it took a while for me to receive a response to my query.

Not getting customers best price. Shockingly bad.

Placed a trade to sell shares and was prepared to sell at bid price. As you know you are now not given an automatic price to sell but it’s now placed in an a queue in an order based system. Watched numerous trades go through over next half an hour on level 2 for larger quantities than mine and higher than the bid price. Then just before 4.30 only half of my shares were settled at the bid price. It’s disgusting and they are costing people money. Dare I say it, it borders on illegal for obtaining the best price.

Whatever you do don’t trust the adverts on the TV and open share accounts or ISA accounts with them . Becoming a very dodgy outfit in my opinion.

Had a software, issue on the app but the customer service team were polite, professional and attentive.

Thank you for getting my issue sorted swiftly :)

Due to poor customer service I closed my account. Two weeks later they’re STILL sending me an email a day. Amateurs.

Take care and understanding

Extremely disappointing and unacceptable experience

I deposited $1,350 USD on IG.com, traded successfully and made profits. When I tried to withdraw my money, IG reversed the withdrawal. I then closed trades that had been running for almost a week and tried to withdraw those profits as well that withdrawal was also reversed.

Now my account shows a ZERO balance, with no clear explanation of what happened to my original deposit or my profits. This broker seems to be very unethical.

Taking someone's money and then providing no proper explanation is completely unacceptable. I am demanding a full accounting of my funds and an immediate resolution.

Based on my experience so far, I would strongly caution anyone against depositing money until IG can explain exactly what happened to mine and provide me my legitimate profits and a refund of my deposit

Signed up, three days later still waiting to put fund in, not yet approved

It's been 48 days since I deposited my funds via PayID. Still nothing. I checked with my bank and the funds are definitely gone.

I can't get anyone to respond to me on chat. Where the hell is my money???

I've been with IG Index for several years but recently the company off shored its trading platform and imo it's ruined the whole experience.

Their trading screen for individual companies no longer carries News regarding RNS's and or links to company news.

One can no longer obtain a Quote for a Buy or a Sell prior to execution and a simple trade can often result in several dealing contracts.

At best it's now a pain to use, at worst it's a driving long term PIs to transfer out to an alternative provider.

What a bad experience! This company is totally out of it. Their support service is bad and I have lost my deposit to them. They did not allow me to make any withdrawal. Run away from them if you don't want to lose your money. I've connected to #Agric-mines...#. The experience has been amazing, no delay and they payout on time.

Pratik Senapati Was super helpful.
Very reassuring and thoughtful.

Absolutely terrible company and customer service. My deposit is missing, and despite contacting you, no one seems willing to take responsibility or actually help resolve the issue. This is extremely concerning and makes the whole experience feel like a scam. If my deposit is not located and this matter is not resolved promptly, I will be reporting the company to the relevant authorities.

In disbelief. I had some cash in my IG stocks and shares ISA, after I moved the majority of my ISA savings to a different provider. Today I logged in to view my ISA and the account was gone... no evidence the account had ever been there, nothing.

I called up IG, and they informed me the account has been made inactive as I switched provider, so I can no longer view it and they won't let me transfer it to my new provider as it is against their policy for inactive accounts. How can my account be inactive, I still have money in it!!

It feels like if I was not more alert they would have just kept my money... and I'm still not sure they will let me transfer it.

Shockingly poor customer service, i had to guide the support person to help diagnose the issue. They have know issues on the "Demo" platform which means you can not test your scripts to work effectively before going into the Live platform.

Further more there is no documentation to assist you with using the correct credentials for each platform, and the account name you do actually need to use for "Live trading" is not even visible in their platform, I was only able to get it after speaking to a customer service rep.

On that note it took over 30mins for someone to answer the call and I spent over 30mins with an agent who didn't really know what they were doing. The call center was so noisy i could hear more of the people in the background chatting and larking about than i could the agent who was supposed to be helping me with my call.

When i spoke to the agent, they advised me to respond to the emails they sent me for any further issues, which I did, and never received any reply to the two emails I sent. Only since writing this review have IG reached out.

Avoid like the plague