I have recently joined Pepperstone, utilising Trading View also, to take advantage of spread betting. The charts take a little bit of practice, but the customer service more than makes up for that. I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only on demo account yet for personnal reason I use pepperstone and get in touch with customer support several time I always receive precise and helpfull help on my concern Special mention to Gabr... See more
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Pepperstone is a great broker. Deposit withdrawal opening account etc. is really easy and user friendly. Trading is also very easy on this broker. Customer service is also helpful. Constantinos T. ans... See more
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Getting started. Before making a deposit i wanted to make sure I have my profile accurate and updated to avoid future complications. I came across my old cell number that auto filled and I requested f... See more
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Company details
Written by the company
Pepperstone is an Online Forex (FX) Trading Broker, providing traders across the globe with cutting-edge Forex trading technology to offer unmatched top-tier liquidity, institutional grade spreads and the security of tight financial regulation. Pepperstone offers online Forex trading through multiple Forex trading platforms, including MetaTrader 4, cTrader, TradingView and Apps for iPhone and Android. Smart traders make smart decisions. Equip yourself with the Pepperstone advantage today.
Contact info
Level 16, Tower One/727 Collins St, Melbourne VIC , 3008, Melbourne, Australia
- +61 (0)3 9020 0155
- support@pepperstone.com
- pepperstone.com
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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You guys takes too much time to process…
You guys takes too much time to process a transaction and not that much active on weekends
September 5, 2026
Unprompted review
Pepperstone’s customer service is the worse
Pepperstone’s customer service has been extremely disappointing. I sent an email on 11/08/2026 with all the required details requesting a Financial Year statement, but received no response. I followed up with another email on 26/08/2026, and still have not received any reply at all.
August 11, 2026
Unprompted review
Opening the account with Pepperstone…
Opening the account with Pepperstone was very easy. Their representative John was so helpful and provided all information about the account and documents required.
September 4, 2026
Unprompted review
Reply from Pepperstone
Dear Stefan,
What wonderful feedback — thank you so much for the kind words and the 5 stars! We're thrilled to hear that opening your account with Pepperstone was a smooth and easy experience and that John was on hand to provide all the information and guidance you needed. That's exactly the kind of helpful, informative support we strive to deliver for every new client. We'll be sure to pass your kind words along to him! We're always here at support@pepperstone.com should you need anything further. Thank you for being part of the Pepperstone community!
Team Pepperstone
They refused Withdrawals almost a month now
Pepperstone was so good & reliable, but now they are Thieves.I tried to get my withdrawal for the whole month,but they beat on the bush more than 15 withdrawals attempts Pepperstone rejected all similar as they did to (Claire Lawrence 's Son )they told me that my bank block international transactions or restrict payment, I gone to the bank many times , but other Trading Broker able to pay me in the very similar bank, pepperstone told me to deposit with Skrill the small amount and withdraw after that using Skrill I did that on the 3/09/2026 but now if I try to do withdrawal all withdrawal methods are in active including the Skrill, maybe we supposed to accept that Pepperstone now is a SCAM.
I do not recommend it to anyone , do not undergo the pain that I feel right now, they deactivated withdrawal function, but deposits are allowed. (my pepperstone account number 51349715)
STAY AWAY FROM THESE THIEVES PLZ,
......................................................
(Edited 5September 2026)I received the email from trustpilot about this email said I supposed to add more clarity to pepperstone about this message otherwise will taken offline I gave pepperstone my valid e-mail , full names, trading account , the need a reference off which they confusing me about this reference thing in order to remove my genuine review
September 3, 2026
Unprompted review
Not receiving funds
My son has been trying to access his funds for over a month now and has constantly been told they have a problem with banking partner. Raised complaint and still not received a resolution. Fca next unfortunately
August 20, 2026
Unprompted review
Reply from Pepperstone
Dear Claire,
We understand how concerning it is when access to funds takes longer than expected, particularly when a complaint has already been raised and a clear resolution is still awaited.
Pepperstone takes withdrawal concerns seriously and is committed to treating every client fairly. However, for privacy and account-security reasons, we can only discuss the matter directly with the verified account holder.
We kindly ask your son to contact us from his registered email address at support@pepperstone.com so our team can review the current status and provide the appropriate assistance.
Team Pepperstone
Unstable Platform for Weeks
For weeks and weeks now the Platform has been unstable that has caused clients to not be able to login. I cannot do anything within the account and my positions. The has never been a reason given except to say that they are sorry and that they are working on it. No one from management fronts up, it is left to to the front line staff to throw out the same line each time. Unfortunately the team there cannot seem to get a handle on it. The current issue has been going on for hours, the last outage was for 2 days. No one will answer the phones. An account manager that did eventually contact me after (me) pushing for someone to call had no idea what had happened, or was happening. No one is taking responsibility and for a company that I thought was Australian I am deeply disappointed. While staff are polite, that can only go so far as people actually want to know what is going on. It is their money after-all and currently it looks like Pepperstone have forgotten that
September 2, 2026
Unprompted review
Reply from Pepperstone
Dear Wayne,
We understand how concerning it is to experience difficulties accessing your account, particularly when you need clear and timely information about the situation.
Pepperstone is committed to treating every client fairly, taking concerns seriously, and ensuring that each matter receives appropriate consideration. We would appreciate the opportunity to review how the technical incident affected your experience and provide any further assistance required.
Please contact us from your registered email address at support@pepperstone.com so our team can assist you personally.
Team Pepperstone
He is very good person
He is very good person and he really help me with my questions thankyou so much for you time means Alot Gabriel thanks again
August 28, 2026
Unprompted review
Reply from Pepperstone
Dear Samar,
Thank you for your wonderful 5-star review! We’re delighted that Gabriel took the time to answer your questions and provide the support you needed. Your kind recognition will mean a great deal to him, and we’ll be pleased to pass it along.
Please don’t hesitate to reach out to our support team directly at support@pepperstone.com.
Team Pepperstone
Helpful
Constantinos was very kind and he put in a lot of effort helping me out today and I appreciate them being so willing to help and took the time and effort, answering all of my questions!
August 27, 2026
Unprompted review
Reply from Pepperstone
Dear Bernar,
Thank you so much for this heartfelt review — it truly made us smile!
We'll make sure to pass your kind words on to Constantinos, who will be absolutely delighted to hear this. Kind, dedicated, patient, and taking the time to answer every single question — that's exactly the experience we want every trader to have, and Constantinos delivered that brilliantly!
Thank you for being part of the Pepperstone community — we're always here whenever you need us!
Team Pepperstone
Reply from Pepperstone
Dear Kenny,
Thank you so much for the kind words — friendly staff is something we're very proud of! Our team genuinely cares about every trader they interact with, and it's wonderful to know that came through for you.
Thank you for being part of the Pepperstone community — we're always here whenever you need us!
Team Pepperstone
The service operated adequately
The service operated adequately; however, customer assistance was frequently delayed. My assessment of Ten of Ten was generally favorable, although this support provided did not fully satisfy my expectations.
August 20, 2026
Unprompted review
Reply from Pepperstone
Dear Kenneth,
We’re sorry that the delays in receiving assistance resulted in a 1-star experience. While we appreciate that some aspects of our service operated adequately, we understand that the support provided did not meet your expectations.
This is not the standard of service we aim to deliver. We would appreciate the opportunity to understand what caused the delays and address any concerns that may remain outstanding. Please contact us from your registered email address at support@pepperstone.com with further details so we can assist you personally.
Team Pepperstone
Only on demo account yet for personnal…
Only on demo account yet for personnal reason I use pepperstone and get in touch with customer support several time
I always receive precise and helpfull help on my concern
Special mention to Gabriel which help me to reduce the balance of my MT5 demo account as we are not able to do it by ourself
August 26, 2026
Unprompted review
Reply from Pepperstone
Dear Floflos ,
Thank you for your fantastic 5-star review! We’re delighted that our support team has consistently provided you with clear and helpful assistance throughout your demo account experience.
A special thank you for recognising Gabriel’s support in adjusting your MT5 demo account balance. We’ll be very pleased to share your kind feedback with him.
We look forward to continuing to support you throughout your trading journey.
Team Pepperstone
Mr.Gabriel S treat me well and make my…
Mr.Gabriel S treat me well and make my account disabled after my request.
August 25, 2026
Unprompted review
Reply from Pepperstone
Dear Usman,
Thank you for your 5-star feedback! We’re glad that Gabriel handled your account closure request efficiently and treated you with care throughout the process. We’ll make sure your kind words reach him.
Team Pepperstone
Almost 3 months and my chargeback is still unresolved
I believe I was deliberately defrauded by third parties who gained my trust, manipulated me into making deposits, directed the trading activity, and repeatedly assured me in writing via WhatsApp that any losses would be personally covered.
Based on these representations, I deposited a total of USD 2,500 into a Pepperstone account. After the funds were lost, the promises were not honored, communication was cut off, and I was ultimately blocked.
I reported the matter to the relevant authorities and provided the supporting evidence and legal documentation. The matter is currently under legal review.
I also submitted a chargeback request through my bank. **It has now been almost three months, and the dispute still has not reached a final resolution.**
Pepperstone initially asked me to withdraw the chargeback, stating that the deposits were authorized and that the losses resulted from normal market trading. However, my dispute is not simply about losing money through trading. It concerns the circumstances and third-party representations that led me to make these deposits.
Pepperstone has confirmed that the chargeback remains ongoing and is being reviewed through the relevant banking channels, but I am still waiting for a final outcome.
I understand that financial disputes can take time to investigate. However, almost three months without a resolution has been extremely frustrating, especially when the matter involves alleged fraud and significant financial loss.
I am sharing my experience so that other customers are aware of my situation. I hope this matter will finally be resolved and that I will receive a clear outcome.
June 2, 2026
Unprompted review
Reply from Pepperstone
Dear Mari,
We recognise the seriousness of the circumstances described and understand how distressing it is to believe that you were misled by third parties.
Pepperstone does not authorise external individuals to guarantee profits, promise reimbursement for trading losses or direct clients’ trading activity through private WhatsApp arrangements. Any such representations should not be considered official Pepperstone commitments. Reports involving suspected impersonation or third-party misconduct are treated seriously and reviewed through the appropriate channels.
It is also important to distinguish the alleged conduct of those third parties from the chargeback process. Once a chargeback is submitted through a bank, it is managed between the relevant financial institutions and card-scheme channels. Pepperstone may be required to provide transaction and account records, but we do not independently determine the timeframe or final outcome of the dispute.
We understand that waiting for a decision is frustrating; however, the matter must be allowed to proceed through the formal banking and legal review processes. As this case involves sensitive financial information and ongoing proceedings, we cannot discuss its evidence or merits publicly.
We remain available to cooperate with the authorized institutions reviewing the matter and will communicate any update we are permitted to share directly with the verified account holder.
Please don’t hesitate to contact our support team directly at support@pepperstone.com, quoting your existing case reference.
Team Pepperstone
Very good experience and cooperation…
Very good experience and cooperation from John was impeccable and excellent.
August 24, 2026
Unprompted review
Reply from Pepperstone
Dear Trader,
Thank you for your fantastic 5-star review! We’re thrilled that John made such a strong impression through his dedication and support. We’ll be delighted to share your generous recognition with him.
Your confidence means a great deal to us, and we look forward to continuing to support you.
Whenever you need us, please don’t hesitate to contact our support team directly at support@pepperstone.com.
Team Pepperstone
Gabriel S was a champion
Gabriel S was a champion - made my stressful evening peaceful with his super fast redressal of my technical issue !
August 24, 2026
Unprompted review
Reply from Pepperstone
Dear Vinay,
Thank you for your brilliant 5-star review! We’re so pleased that Gabriel. was able to turn a stressful evening into a reassuring one through his prompt support. We’ll make sure your fantastic recognition reaches him.
Whenever you need us, please don’t hesitate to contact our support team directly at support@pepperstone.com.
Team Pepperstone
resolved my issue succesfully.
resolved my issue succesfully.
Gabriel did a good job when helping me to resolve my issue with a duplicate account.
August 24, 2026
Unprompted review
Reply from Pepperstone
Dear Michael,
Thank you for taking the time to share your experience! We’re pleased to know that Gabriel provided the support needed to resolve the duplicate-account issue successfully. We’ll be delighted to pass your kind recognition on to him.
Whenever you need further assistance, please don’t hesitate to contact our support team directly at support@pepperstone.com.
Team Pepperstone
I've been using Pepperstone for some…
I've been using Pepperstone for some years now; I can say it's my favorite broker. Their support team always answers promptly, and they're able to solve any issues I've had.
I highly recommend them. If you have a big amount of money invested with them, enable 2FA.
August 21, 2026
Unprompted review
Reply from Pepperstone
Dear Trader,
Thank you for your continued trust and for sharing such a thoughtful 5-star review! It means a great deal to know that Pepperstone has remained your preferred broker over the years and that our support team has consistently been there when needed.
We also appreciate you highlighting the importance of account security. Enabling 2FA is a valuable precaution that we strongly encourage for all clients.
Thank you for your recommendation. We look forward to supporting you for many more years.
Team Pepperstone
I’m giving Pepperstone 3 stars.
I’m giving Pepperstone 3 stars.
My experience was on 18 August 2026, when I requested a withdrawal of $1,000.
While Pepperstone offers excellent spreads, leverage, and competitive trading commissions, the way my withdrawal was handled was extremely concerning and raised serious doubts for me. The process was unusually slow and unclear, which made me uncomfortable with how the withdrawal was being handled.
For a broker with Pepperstone’s reputation, I expected a much faster and more transparent withdrawal process.
August 18, 2026
Unprompted review
Reply from Pepperstone
Dear Iyad,
Thank you for recognizing Pepperstone’s spreads, leverage and competitive trading commissions. We also understand how important it is for the withdrawal process to feel clear and reassuring at every stage.
Upon reviewing the matter, we can confirm that the related enquiries have since been completed. We have also contacted you personally to ensure that everything has been resolved and to check whether you require any further assistance.
We look forward to hearing from you and remain available to address any outstanding concerns.
Please don’t hesitate to reach out to our support team directly at support@pepperstone.com.
Team Pepperstone
Reply from Pepperstone
Dear Trader,
Thank you so much for taking the time to leave this — 5 stars truly means a lot to our team, and it's a great reminder of why we do what we do. We're so glad your experience with us has been a positive one.
If there's ever anything else we can do to support your trading journey, we're always just a message away.
Team Pepperstone
John is always helpful
August 21, 2026
Unprompted review
Reply from Pepperstone
Dear Faisal,
Thank you for your 4-star rating and for recognizing John’s consistent support. We’re delighted to know that you can rely on him whenever you need assistance, and we’ll be pleased to share your appreciation with him.
We hope to make your future experience worthy of that fifth star!
Whenever you need us, please don’t hesitate to contact our support team directly at support@pepperstone.com.
Team Pepperstone
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