HonoraryScot

Hello,

Thank you for sharing your feedback.

We're sorry to hear that you've been dissatisfied with your experience following the closure of your account.

We understand how frustrating it can be to continue receiving communications after taking steps to close your account and end your relationship with us.

Feedback such as this is important and helps us identify areas where improvements may be needed.

If you are still continuing to receive these emails, please respond to our request for information and we can look into this for you.

Thank you
IG

Hello,

Thank you for sharing your feedback.

We're sorry to learn that your experience with our customer service has led you to close your account.

We understand how frustrating it can be when you're unable to get the support you need through our available channels, and we appreciate the concerns you've raised regarding WhatsApp, our chatbot service, and response times.

If you still want someone to reach out, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.

Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.

Thank you
IG

Sorry you were kept waiting that long, 45 minutes for a simple request isn’t acceptable. Thank you for leaving the review, we will feed back to our chat team to keep an eye out for the wait time and how respond to customers.