Shockingly poor customer service
Shockingly poor customer service, i had to guide the support person to help diagnose the issue. They have know issues on the "Demo" platform which means you can not test your scripts to work effectively before going into the Live platform.
Further more there is no documentation to assist you with using the correct credentials for each platform, and the account name you do actually need to use for "Live trading" is not even visible in their platform, I was only able to get it after speaking to a customer service rep.
On that note it took over 30mins for someone to answer the call and I spent over 30mins with an agent who didn't really know what they were doing. The call center was so noisy i could hear more of the people in the background chatting and larking about than i could the agent who was supposed to be helping me with my call.
When i spoke to the agent, they advised me to respond to the emails they sent me for any further issues, which I did, and never received any reply to the two emails I sent. Only since writing this review have IG reached out.
Avoid like the plague
Reply from IG
Hello Lee,
Thank you for sharing your feedback. We're sorry to hear that your experience with our support channels and platform documentation has not met your expectations.
We understand how frustrating it can be when you're trying to set up and test your trading environment, only to encounter issues with platform functionality, unclear account credentials, and difficulties obtaining the information needed to get started.
If you still want assistance, please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG