IG disactivated my account and with my money still in it
In disbelief. I had some cash in my IG stocks and shares ISA, after I moved the majority of my ISA savings to a different provider. Today I logged in to view my ISA and the account was gone... no evidence the account had ever been there, nothing.
I called up IG, and they informed me the account has been made inactive as I switched provider, so I can no longer view it and they won't let me transfer it to my new provider as it is against their policy for inactive accounts. How can my account be inactive, I still have money in it!!
It feels like if I was not more alert they would have just kept my money... and I'm still not sure they will let me transfer it.
Reply from IG
Hello Julius,
Thank you for sharing your feedback.
We're sorry to hear about your experience and the concerns you've raised regarding your Stocks and Shares ISA.
We appreciate the concerns you've raised regarding the status of your ISA, the information provided about the account being made inactive, and your ability to transfer any remaining funds. We'd like the opportunity to investigate these matters further and better understand what has happened.
Please can you reply to the request for more information via Trustpilot with your account details so we can identify your account and investigate the matter.
Once we receive this information, we'll ensure the appropriate team reviews your case and provides an update as soon as possible.
Thank you
IG