Grailed Reviews 

Appreciate Grailed for handling a situation and getting me my refund with no problem

Sold for years on Grailed and it was always fine but recent experiences have been horrible. Recently sold an item that did not fit the buyer and I agreed to refund. However, the duties fees were the same as the cost of the item and grailed offered zero assistance so I ended up LOSING hundreds of dollars throughout the entire ordeal with zero support.

This has been part of several bad customer service experiences over the last few months and as such I do not recommend them to anyone. Their responses are slow, impersonal, often incorrect and feel templated. They do not care about the buyer or seller anymore.

Really great experience on the support from the team on a return of damaged item. Fully remboursed and happy ending!

Sold an item on Grailed and it shows the funds were sent to PayPal. But no funds were transferred. Nor does PayPal say they have any record of transfers or holds. Grailed hasn’t responded to any of my emails. Grailed has stolen my money.

Support is honestly a piece of shit, got banned for no reason after listing old keather jacket as other cause there was no brand like that on the website to choose and it was flagged somehow as something banable and automaticly after listing it ai got perm ban and support just keep saying there is no possibility of getting unban with no explanation and with not checking anything

The site is not costumer friendly. They allow sellers post " knock down " items as " NEW " .
After paying the asking price I received a used, with defects item. It took a month to get my rightful return.
But , GRAILED give me a hard time to process my claim.
with short time to deliver all the ridicules pictures and information. Very unfriendly to costumers . DONT BUY HERE!!!

I have been using Grailed for years, so I feel qualified to say that the company does not care about the platform. I have, on several occasions, been in contact with their awful customer support, which does not seem at all motivated to actually solve any problems you might have. Furthermore, their “buyer protection” and “verified products” are nothing more than fancy words without any real meaning or benefit for the consumer.

Bunch of scammers. Ridiculous how they're still allowed to operate. Sold 4 items worth almost 2k USD. All the buyers have received their items for weeks already. Even gave me positive ratings and confirmed delivery. Meanwhile Grailed refuses to send my payouts.

Horrible selling experience, they are not paying out within the timeframe they state on the website.

I have an item delivered on the 24th of January. Still no payout. No information as well. Tried to reach out to customer service but no response.

I had a very stressful situation with a seller on Grailed, and I truly appreciate how the Grailed team handled it.

Due to a misunderstanding on my side and an unexpected issue with the transaction, I was almost unable to secure a refund for a high-vlue item.

Once I contacted Grailed, their support team carefully reviewed the case, communicated clearly, and guided me through each step of the proccess. They handled the situation fairly and professionally, especially considering the complexity of an international return.

I'm grateful for their patience and commitment to maintaining fair and trustworthy transactions on the platform. Their support made a significant difference, and I felt well protected as a buyer.

Thank you to the Grailed team for taking fairness and customer protection seriously.

Poppy K helped me throughout the entire process she was a joy to work with and made everything a breeze got me my refund back from a seller that sold me a fake 💯

Thank you very much for the quick resolution of the problem. Support solved my problem as quickly as possible, thank you

I sold shoes on grailed.com. after I shipped the shoes, they closed my account and refused to pay me the funds. I never received the shoes back either. Even if they decide to close the account, they should send the funds that they promised and not keep it to themselves. Please be aware before doing business with this company.

had an issue with a package not arriving and the seller was being uncooperative but thanks to support I got my resolution! shout out Victor C!

Thank you for refund

Grailed got back to me right away and resolved my issue. 10/10!

Unfortunately my order got lost in shipping. Tracking located it to its last distribution center checkpoint but the item hadn't moved in weeks. Customer service @ Grail was very helpful with contacting the seller. There was no easy way to directly contact the seller myself. I found that to be a bit odd. Regardless, A refund was issued from Grail to resolve the lost order. Communication between Grail staff was quick, understanding, and very accommodating.

Poppy K was awesome she helped me get a refund for an item below quality!

Was incredibly difficult to get refund. Had a video of me opening box, the shoes were the wrong shoes (Jordan’s when I ordered Rick Owen’s), shoes were fakes of the wrong shoes (said Air Iordan), and the seller admitted in Grailed chat that he sent the wrong shoes — but still wasn’t able to get refund ($600!!!) for 3 months and only after dealing with 2 diff service dudes, response times of >1week average per, and being told I should imminently receive a refund only to have to reach out again after a month.