My new sneakers are exactly as expected- cool and trendy. The order lead-time was almost 3 weeks, between placing my order on 25 Sep and receiving the shoes in mid-October, which seemed like a long ti... See more
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I wrote another review & gave them 5 stars, then went back & looked at order. Why is the shipping astronomical? I love my shoes but will probably never order from here again with those shipping prices... See more
Company replied
I ordered on the 8th, items shipped on the 15th, and were delivered on the 21st. It's the perfect birthday gift for my sneakerhead wife. They were exactly as described, alternate strings and origina... See more
I had issues trying to get these shoes from Nike and at first was hesitant about using a website I’ve never used before. But after all the email confirmations and tracking info there were no issues at... See more
Company details
About KICKS CREW
Written by the company
KICKS CREW is a digital community and marketplace for authentic sneakers and style.
Launched in January 2021, KICKS CREW is the world's most trusted global platform for sneakers and apparel, built on the belief in uniting communities worldwide. Unlike other marketplaces that facilitate individual sellers, KICKS CREW partners with only verified retailers and brands globally to ensure authenticity at the source.
With a fast-growing global audience reaching millions, KICKS CREW has partnered with the most significant sporting brands and professional athletes globally for direct product launches.
Joining Damian Lillard, Kyrie Irving became the latest professional athlete to invest in KICKS CREW in December 2023.
How It Works
KICKS CREW operates by connecting shoppers with authorized retailers and renowned brands worldwide. This global network allows the platform to source shoes at competitive prices, offering customers a steady stream of new arrivals and a wide range of rare and hard-to-find sneakers.
After an order is placed, a bespoke number is assigned to each retailer source. During the authentication process, our CREW tags each pair of sneakers with our signature RFID zip tie.
The RFID tags enable customers to check all info regarding the purchased item, including purchase date, price model, sizing, and more. We are also able to trace every step and look back on every pair to the retailer they came from.
Verified authenticity
Every item sold on KICKS CREW is sourced directly from authorized retailers and brands. Before shipping, each item passes through our quality control centre, where it is inspected and verified against our authenticity and quality standards.
KICKS CREW makes sure each item comes in excellent condition. Each item is brand new and never worn.
Our Community
"I’m excited to partner and invest in KICKS CREW’s vision to empower a new generation of independent consumers and thinkers. Having a place where all of our support systems can land and also doing it where they have the freedom to create as well. The most powerful thing that you can do is unite with them. It could be a racial difference, it could be a religious difference, but I think unification and going in there with the right energy matters.”
- Kyrie Irving, Chief Community Officer & Investor
“My career was built on forming that community of people that appreciate and respect what I do and how I do it. My role at KICKS CREW is being a part of creating that type of community, and then just growing it from there.”
- Damian Lillard, Investor
Contact info
276 Greenpoint Ave. Floor 2, 11222, New York, United States
- www.kickscrew.com
3.8
Great
33K reviews
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There was a short delay due to…
There was a short delay due to inclement weather but the shoes arrived fairly quickly. The process start to finish was very easy. I will definitely shop again.
November 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered 2 item's since of shoes since…
I ordered 2 item's since of shoes since October 15,2026. Preparation & delivery might take 10 to 15 business days. I have received the first item around 16 days, still waiting for the 2nd item to be received until now. Delivery operation is poor.
October 31, 2026
Reply from KICKS CREW
Hi jenskildrone,
Thanks for your feedback. We’re sorry to hear that the long wait for your order has been frustrating.
Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away.
We appreciate your patience and the opportunity to make this right.
The shoes seemed a bit differnt than…
They worked with me at the end of the day so that was very good on their end.
October 31, 2026
Reply from KICKS CREW
Hi Reed,
Thank you for your feedback. We’re truly sorry to hear that the return process has been frustrating. We absolutely want it to be just as smooth as the purchase experience.
Our team has sent you a follow-up email with the next steps to help resolve this as quickly as possible. Please kindly check your inbox (and spam folder) so we can get this sorted out for you right away.
We appreciate your patience and the opportunity to make this right.
Reply from KICKS CREW
Hi Josh,
We’re really sorry to hear the shoes didn’t hold up as expected. That is definitely disappointing.
Since we operate as a marketplace for new items, we verify the quality and condition strictly upon arrival to ensure they get to you in perfect condition. However, once the shoes have been worn, we unfortunately cannot offer a warranty against wear and tear. We know that’s not the answer you were hoping for, but we appreciate you letting us know so we can keep an eye on feedback for this specific model.
Thank you.
Great experience!
I wasn't sure about this order, but it was perfect. I got exactly what I ordered--new shoes just as advertised, delivered quickly and for a fair price. Great experience!
September 27, 2026
Order never received
Trainers have been saying sent for a week now but Royal Mail haven’t received them, contacted customer service who said they’re with Royal Mail! Terrible service
November 1, 2026
Unprompted review
I’ll be back!
Quick and easy communication upon ordering, fast process and delivery…+ the shoes came to me in perfect condition… will definitely be ordering again!
October 31, 2026
You wouldn’t refund my money on a pair…
You wouldn’t refund my money on a pair of sneakers that were to small and narrow other than give me store credit when I wasn’t going to be purchasing. More as shoes run too narrow
November 3, 2026
Reply from KICKS CREW
Hi Wendy,
Thank you for taking the time to share your feedback. We’re sorry to hear that the shoes you received did not meet your expectations.
Please kindly check your inbox (and spam folder) and stay in touch with us so we can work toward a resolution as quickly as possible.
Thank you for your understanding and continued support.
Still waiting on order 2/3wks later and…
Still waiting on order 2/3wks later and only received 1 pair out 3 ordered and I'm hearing nothing back bout my order
November 4, 2026
Reply from KICKS CREW
Hi Simon,
Thanks for the review. We know the hardest part of ordering online is the wait.
We took a look at your order, and while it left our verification center on time, it looks like the courier is experiencing some transit delays on their end. We know how annoying that is when you’re waiting for new kicks.
Our team has sent you a follow-up email to assist you further. Please kindly check your inbox (and spam folder) so we can address any remaining concerns as quickly as possible.
We appreciate your patience and the opportunity to clarify.
Because i got the shoes that i wanted…
Because i got the shoes that i wanted for a long time. It was authentic and it was delivered ahead of time
October 31, 2026
Terrible experience, fully misled.
Was really excited to receive my product for this seller, however, after search for a size on their site and purchase two items of said size. When I received my items they were 2 sizes too small. I reached out reporting the mistake and just asked for an exchange for the correct size. Kicks Crew asked for pictures and those were delivered, to which they responded, sorry these was for an “Asia” size.
No offer for exchange, just “too bad”. $437 for two F1 shirts and all I have are items with tags of the size I ordered but sorry they are “Asia” sized. Never will trust this site again, thanks for the deception and lack of customer service.
November 3, 2026
Unprompted review
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