Quick and reliable. Downside is that you really got to know ur sizes before making a purchase cuz returning or switching sizes is incredibly costly. My ys01 slide turns out to be far from tts and I ju... See more
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Company details
- #50 of 71 best companies in Shoe Store
- #112 of 135 best companies in Online Marketplace
- #35 of 41 best companies in Sportswear Store
- #7 of 19 best companies in Streetwear Store
About KICKS CREW
Written by the company
KICKS CREW is a digital community and marketplace for authentic sneakers and style.
Launched in January 2021, KICKS CREW is the world's most trusted global platform for sneakers and apparel, built on the belief in uniting communities worldwide. Unlike other marketplaces that facilitate individual sellers, KICKS CREW partners with only verified retailers and brands globally to ensure authenticity at the source.
With a fast-growing global audience reaching millions, KICKS CREW has partnered with the most significant sporting brands and professional athletes globally for direct product launches.
Joining Damian Lillard, Kyrie Irving became the latest professional athlete to invest in KICKS CREW in December 2023.
How It Works
KICKS CREW operates by connecting shoppers with authorized retailers and renowned brands worldwide. This global network allows the platform to source shoes at competitive prices, offering customers a steady stream of new arrivals and a wide range of rare and hard-to-find sneakers.
After an order is placed, a bespoke number is assigned to each retailer source. During the authentication process, our CREW tags each pair of sneakers with our signature RFID zip tie.
The RFID tags enable customers to check all info regarding the purchased item, including purchase date, price model, sizing, and more. We are also able to trace every step and look back on every pair to the retailer they came from.
Verified authenticity
Every item sold on KICKS CREW is sourced directly from authorized retailers and brands. Before shipping, each item passes through our quality control centre, where it is inspected and verified against our authenticity and quality standards.
KICKS CREW makes sure each item comes in excellent condition. Each item is brand new and never worn.
Our Community
"I’m excited to partner and invest in KICKS CREW’s vision to empower a new generation of independent consumers and thinkers. Having a place where all of our support systems can land and also doing it where they have the freedom to create as well. The most powerful thing that you can do is unite with them. It could be a racial difference, it could be a religious difference, but I think unification and going in there with the right energy matters.”
- Kyrie Irving, Chief Community Officer & Investor
“My career was built on forming that community of people that appreciate and respect what I do and how I do it. My role at KICKS CREW is being a part of creating that type of community, and then just growing it from there.”
- Damian Lillard, Investor
Contact info
276 Greenpoint Ave. Floor 2, 11222, New York, United States
- www.kickscrew.com
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I did got the product I wanted but the…
I did got the product I wanted but the delivery time was very slow.
Great quality of shoe
Comfortable shoes
The product is what I was looking and it was at a reduced price. The shipping was fast and packed well. The shipping cost are high, but is was ok on these shoes since they were on sale. The shoes are very comfortable and look great.
So far great
I love shopping at Kicks Crew.
I love shopping at Kicks Crew. They have just what I'm looking for every time and more. Their inventory is better than Footlocker, Champs and Finishline put together. Their prices vary but I'm willing to pay a certain amount for something no one has or has seen before. I've never had a problem with delivery and the website is easy to navigate.
Shoes fire
Shoes fire. Never fail to take care of me. Best place to purchase shoes without worrying about damages 🔥🔥Flawless! Love you guys!!
Very Disappointed
I was sent the wrong pair of shoes even though the invoice and confirmation email have the correct order in writing and photo. The refund process is abysmal especially for EU/UK customers. Very disappointed. The only saving grace is that the shoes that arrived are the correct size.
I haven’t shop with them to much but…
I haven’t shop with them to much but for my Jordan/nike gear this is all ways my second stop to find items I don’t see anywhere else
Brilliant service
Brilliant service. Product came as ordered with no issues . Would highly recommend this company.....regards from the UK
Perfect
Perfect, delivery arrived on time, packed well and was exactly what I was expect, the trainers are brilliant.
The communication was also brilliant
Great service
Great service! Easy ordering process and my shoes arrived in excellent condition.
Everything arrived quickly and very…
Everything arrived quickly and very satisfied with prices.
Excellent logistics.
The quality of product
The quality of product, the time it took to receive order, and the abundant selection of quality products.
I'm veey happy with my purchase
I'm veey happy with my purchase. It was shipped in a timely manner and im happy my purchase was authenticated prior to me receiving it. A very satisfying feeling Thanks Crew.. 👍
7-10 day processing time before…
7-10 day processing time before delivery even factored in. This is not clear at all from the website or app. Questioned the unreasonable length of time to process a simple one item order, which apparently is for “checks”. Nothing more specific than that. Asked to cancel so that I could order from somewhere where “checks” take at maximum a day and was told there was a 25% cancellation charge (also not clear from website or app). Because I tried to initiate the cancellation, I am told I have to start again from the 7-10 days. I guess for more “checks”.
There are much better retailers to get your products from. Don’t use these guys.
Great value on items and delivery good…
Great value on items and delivery good so far missing one item still
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