KICKS CREW Reviews 

32,571
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 4,904 reviews, reviewers had a great experience with this company. Many consumers are thrilled to easily find rare and hard-to-find footwear that is fully authenticated and delivered in pristine condition. Reviewers frequently praise the smooth purchasing process, exceptional variety, and surprisingly fast shipping times for their favorite orders. However, some customers also noted that costly international shipping and related fees can be extremely expensive. A few people experienced frustrating delivery delays, long waiting times, and a lack of proper tracking updates. Others mentioned receiving items with noticeable blemishes or experiencing significant issues with overall durability after short periods of wear.

What people talk about most

Product

Clients share ambiguous opinions on product offerings, with some consumers praising the vast selection of... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers report fast shipping times, noting... See more

Order

People report ambiguous experiences with order processes, reflecting a high level of disagreement among... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Price

Customers consistently note ambiguous experiences with price, featuring starkly contrasting opinions. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick and reliable. Downside is that you really got to know ur sizes before making a purchase cuz returning or switching sizes is incredibly costly. My ys01 slide turns out to be far from tts and I ju... See more

Rated 4 out of 5 stars

Product was exactly what I was looking for. Everything was in perfect condition including the box. Only negative thing was it took a little longer than I expected but totally was worth the wait. I wil... See more

Rated 4 out of 5 stars

Finding the pair of shoes that my husband wanted so badly from Kicks Crew brought my quest to an end. I REALLY wish shipping wasn't to exorbitant!!

Rated 4 out of 5 stars

The shoes are great. The cost for all the shoes I have purchased has been all over $200 due to taxes and shipping. If those things could be reduced and shortened the delivery time, the experience woul... See more


Company details

  1. #50 of 71 best companies in Shoe Store
  2. #112 of 135 best companies in Online Marketplace
  3. #35 of 41 best companies in Sportswear Store
  4. #7 of 19 best companies in Streetwear Store

About KICKS CREW

Written by the company

KICKS CREW Banner

KICKS CREW is a digital community and marketplace for authentic sneakers and style.

Launched in January 2021, KICKS CREW is the world's most trusted global platform for sneakers and apparel, built on the belief in uniting communities worldwide. Unlike other marketplaces that facilitate individual sellers, KICKS CREW partners with only verified retailers and brands globally to ensure authenticity at the source.

With a fast-growing global audience reaching millions, KICKS CREW has partnered with the most significant sporting brands and professional athletes globally for direct product launches.

Joining Damian Lillard, Kyrie Irving became the latest professional athlete to invest in KICKS CREW in December 2023.

How It Works

KICKS CREW operates by connecting shoppers with authorized retailers and renowned brands worldwide. This global network allows the platform to source shoes at competitive prices, offering customers a steady stream of new arrivals and a wide range of rare and hard-to-find sneakers.

After an order is placed, a bespoke number is assigned to each retailer source. During the authentication process, our CREW tags each pair of sneakers with our signature RFID zip tie.

The RFID tags enable customers to check all info regarding the purchased item, including purchase date, price model, sizing, and more. We are also able to trace every step and look back on every pair to the retailer they came from.

Verified authenticity

KICKS CREW Authenticity

Every item sold on KICKS CREW is sourced directly from authorized retailers and brands. Before shipping, each item passes through our quality control centre, where it is inspected and verified against our authenticity and quality standards.

KICKS CREW makes sure each item comes in excellent condition. Each item is brand new and never worn.

Read more on KICKS CREW.

Our Community

KICKS CREW Community

"I’m excited to partner and invest in KICKS CREW’s vision to empower a new generation of independent consumers and thinkers. Having a place where all of our support systems can land and also doing it where they have the freedom to create as well. The most powerful thing that you can do is unite with them. It could be a racial difference, it could be a religious difference, but I think unification and going in there with the right energy matters.”
- Kyrie Irving, Chief Community Officer & Investor

“My career was built on forming that community of people that appreciate and respect what I do and how I do it. My role at KICKS CREW is being a part of creating that type of community, and then just growing it from there.”
- Damian Lillard, Investor


Contact info

3.8

Great

TrustScore 4 out of 5

33K reviews

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3.8

All reviews

(32,571)

4,865 reviews in the last 12 months

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Rated 5 out of 5 stars

Comfortable shoes

The product is what I was looking and it was at a reduced price. The shipping was fast and packed well. The shipping cost are high, but is was ok on these shoes since they were on sale. The shoes are very comfortable and look great.

September 4, 2026
Rated 5 out of 5 stars

I love shopping at Kicks Crew.

I love shopping at Kicks Crew. They have just what I'm looking for every time and more. Their inventory is better than Footlocker, Champs and Finishline put together. Their prices vary but I'm willing to pay a certain amount for something no one has or has seen before. I've never had a problem with delivery and the website is easy to navigate.

September 7, 2026
Rated 5 out of 5 stars

Shoes fire

Shoes fire. Never fail to take care of me. Best place to purchase shoes without worrying about damages 🔥🔥Flawless! Love you guys!!

September 6, 2026
Rated 1 out of 5 stars

Very Disappointed

I was sent the wrong pair of shoes even though the invoice and confirmation email have the correct order in writing and photo. The refund process is abysmal especially for EU/UK customers. Very disappointed. The only saving grace is that the shoes that arrived are the correct size.

September 7, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Product came as ordered with no issues . Would highly recommend this company.....regards from the UK

August 28, 2026
Rated 5 out of 5 stars

Perfect

Perfect, delivery arrived on time, packed well and was exactly what I was expect, the trainers are brilliant.
The communication was also brilliant

September 6, 2026
Rated 5 out of 5 stars

Great service

Great service! Easy ordering process and my shoes arrived in excellent condition.

September 1, 2026
Rated 1 out of 5 stars

7-10 day processing time before…

7-10 day processing time before delivery even factored in. This is not clear at all from the website or app. Questioned the unreasonable length of time to process a simple one item order, which apparently is for “checks”. Nothing more specific than that. Asked to cancel so that I could order from somewhere where “checks” take at maximum a day and was told there was a 25% cancellation charge (also not clear from website or app). Because I tried to initiate the cancellation, I am told I have to start again from the 7-10 days. I guess for more “checks”.

There are much better retailers to get your products from. Don’t use these guys.

September 7, 2026
Unprompted review

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