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GOAT Reviews 

59,131
•
TrustScore 4 out of 5

3.9

Shoe Store
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Review summary

Created with AI, based on recent reviews

Looking at 20,225 reviews, reviewers had a truly great experience with this company. Customers consistently praise the high product quality, mentioning that items feel comfortable, look beautiful, and match their descriptions perfectly upon arrival. People also appreciate the exceptionally fast delivery times, helpful communication, and smooth overall purchasing process when ordering their favorite sneakers online. Some reviewers were not happy with persistent shipping delays, noting that packages occasionally took much longer than expected to arrive or faced confusing tracking problems. Consumers additionally mentioned frustrating experiences with severely damaged shoeboxes upon delivery and unexpected difficulties when attempting to modify or cancel active orders.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and condition. While many reviewers... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. While many... See more

Order

Clients share ambiguous opinions on order experiences, reflecting a wide range of differing outcomes. Many... See more

Quality

Users describe positive interactions with quality, noting that items often arrive authentic, clean, and in... See more

Price

Customers had ambiguous experiences with price, reflecting both satisfaction and frustration. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Purchasing was easy, and using Afterpay was fairly simple. Also, Afterpay is just a great resource overall. The shipping was only okay. I appreciate the expedited option, but it is rather frustr... See more

Rated 4 out of 5 stars

Goat has always been pretty good. But there's no real customer service, which is a big fault for goat. Other than that I've received everything that I bought with no problem and authentic.

Rated 4 out of 5 stars

Everything was good except my package got delayed in a state it didn’t have a reason to be in so I started to wonder if someone was going to steal them or switch them out for a fake.

Rated 4 out of 5 stars

Shoes came in as described. Price was great. All in just under retail. My only complaint would be the shipping times. It took 17 days from when I placed the order to delivery. When they received my s... See more

Company details

  1. #47 of 71 best companies in Shoe Store

About GOAT

Written by the company

GOAT is the global platform for the past, present and future. Since its founding in 2015, GOAT has become the leading sneaker platform, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms, while delivering products to more than 60 million members across 170 countries.

Contact info

3.9

Great

TrustScore 4 out of 5

59K reviews

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3.9

All reviews

(59,131)

19,255 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Bad authenticators

I don't know what's going on at Goat, but the authenticators are coming up with bogus reasons to fail items. This isn't just me, but with many sellers across the country. Considering whether to continue to use this platform at all as it's too big a risk at this point.

September 3, 2026
Rated 2 out of 5 stars

I purchased two different items

I purchased two different items, and both orders are taking a long time to get verified. I’m not sure why this is happening. One order is on its way to Goat, and the other is still on its way. It’s been two weeks since I placed the orders.

September 3, 2026
Rated 5 out of 5 stars

It’s worth it

My experience with Goat has been nothing less than great! I get my shoes on time, sometimes before. They’ve always been in the condition that they say. The authentication process is fire. Makes sure that you have the correct shoe before it gets to you. Pricing is good and they have an array of options. 5/5 for sure.

September 2, 2026

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