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GiftYa Reviews 

392
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 340 reviews, reviewers had a great experience with this company. Customers find the platform easy and convenient for sending gifts, appreciating the simple process for both sender and recipient. Many enjoy features like personalizing gifts with messages and photos, and receiving notifications when gifts are delivered and used. This makes gift-giving simple and provides a wonderful way to surprise loved ones. Though some reviewers found the redemption process confusing, with recipients facing difficulties or being turned away. Many were unhappy about the need to link gifts to a bank account or credit card, which sometimes led to fees or the recipient not receiving the full value [R7-S4, R12-S3,

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, praising the site's ease of use and convenience for... See more

Product

Customers consistently note ambiguous experiences with the product, with many expressing satisfaction,... See more

Payment

Consumers find payment to be a frustrating experience, with many reporting issues such as hidden fees and the... See more

Website

Reviewers mention ambiguous feedback about the website, with some customers finding it easy to use and... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing satisfaction, highlighting it as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I sent this to a family member that was unable to use the gift card, due to technical trouble with the email and app. I filed for a refund which I received promptly. Thank you for excellent customer s... See more

Company replied

Rated 3 out of 5 stars

I purchased this hoping it would be delivered asap. Or at the very least today. Then I find out it’s not even going to be delivered sometime tomorrow! I believe I will be using a different delivery m... See more

Company replied

Rated 5 out of 5 stars

I chose Giftya to give as a gift because it offers options that allows the recipient to choose how to use the Giftya. The recipient transferred the Giftya I gave her to her checking account. I also li... See more

Company replied

Rated 5 out of 5 stars

Easy process, no problems. We were able to help a family member out from a distance. Had a bad experience w another company buying an e-gift card but you guys have always come through. Thanks!

Company replied


Company details

  1. #31 of 32 best companies in Corporate Gift Supplier
  2. #98 of 120 best companies in Gift Shop
  3. #103 of 125 best companies in Online Marketplace

About GiftYa

Written by the company

GiftYa makes sending and receiving digital gift cards easier than ever.

Instead of traditional plastic cards, GiftYa allows you to text personalized gift cards in just a few seconds. Use GiftYa as a fast, flexible, and thoughtful way to celebrate any occasion or send a last-minute gift.

Whether it is for a birthday, holiday, or just a simple thank you, GiftYa is changing the way people give.

You can choose from a wide range of popular options to send gifts, including everyday favorites like Visa, Amazon, and DoorDash. There are also thousands of national and local retailers, restaurants, and experiences.

Shoppers can browse, select, and send e-gift cards instantly by text message, email, or social media—no waiting, no shipping, and no hassle.

Recipients love the flexibility of receiving a GiftYa. It can be connected directly to their debit or credit card for seamless spending - meaning they can use the gift card at any store they want. This eliminates the need to carry a separate card and ensures funds are never forgotten or wasted.

Contact info

3.8

Great

TrustScore 4 out of 5

392 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(392)

351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The person got the gift immediately and…

The person got the gift immediately and they site is easy to use.

July 15, 2026
GiftYa logo

Reply from GiftYa

So glad GiftYa was easy to use and that your digital gift card arrived immediately!
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars

Giftya sucks

Giftya is not where you want to go to buy gift cards. They make it extremely inaccessible and difficult to do something that should be simple. I tried to buy a $20 amazon gift card for my sister but she got stuck in an error page when trying to redeem it. If it's not a scam they sure make it look like one. Also their egg shaped gift card thing looks so stupid. You're better off just mailing a physical gift card to someone rather than this terrible site

July 3, 2026
Unprompted review
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at support@giftya.com
Russell (Dir Customer Service)

Rated 1 out of 5 stars

They canceled my purchase with no…

They canceled my purchase with no explanation.

July 14, 2026
GiftYa logo

Reply from GiftYa

We appreciate all feedback and understand how disappointing it can be when an order doesn’t go through. Due to strict compliance and security standards in the Gift Card industry, we’re sometimes unable to process certain transactions even when everything seems in order on your end.
Please know this is never personal, and our aim is to always protect our customers from potential fraudulent transactions which may result in a loss of funds or compromise of payment methods.
Thank you for your understanding.
Russell | Director of Customer Service

Rated 5 out of 5 stars

Ease of use

Ease of use.
Quick process
Delivered quickly

July 13, 2026
GiftYa logo

Reply from GiftYa

Glad GiftYa provided quick and easy digital gift cards! Thanks for being a customer!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

I talked to my friend on the phone and…

I talked to my friend on the phone and she was at TJ Maxx shopping. Within just a few minutes, I had gifted her money for her birthday. It was super easy and she got it before checkout.

July 13, 2026
GiftYa logo

Reply from GiftYa

Thanks for being a gifting hero and such a good friend! Glad GiftYa could help you connect with and celebrate your friend at TJ Maxx!
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars

ITS A SCAM they took the money from my…

ITS A SCAM they took the money from my account and it shows the transaction but it says my order is cancelled and wont give my money back nor give me the card i payed for

July 13, 2026
Unprompted review
GiftYa logo

Reply from GiftYa

We appreciate all feedback and understand how disappointing it can be when an order doesn’t go through. Due to strict compliance and security standards in the Gift Card industry, we’re sometimes unable to process certain transactions even when everything seems in order on your end.
Please know this is never personal, and our aim is to always protect our customers from potential fraudulent transactions which may result in a loss of funds or compromise of payment methods.
Thank you for your understanding.
Russell | Director of Customer Service

Rated 5 out of 5 stars

Wonderful gift approach

This is a wonderful way, to surprise the recipient of a gift.

July 6, 2026
GiftYa logo

Reply from GiftYa

Thanks for choosing GiftYa to spread smiles with the happy surprise of a gift card!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

Eazy and fast and convenient.

Eazy and fast and convenient.

July 7, 2026
GiftYa logo

Reply from GiftYa

Glad GiftYa could help you send easy, fast, convenient gift cards!
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars

My nephew still has not received his…

My nephew still has not received his gift card. I reported this and the message was you will resend it. Hours later he still has not received it. His birthday was yesterday

July 10, 2026
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at support@giftya.com. We are not seeing a support request associated to that email. We do however see the recipient selected a Physical Visa card to be mailed to an address in Kennesaw, GA. If there are any questions or concerns we would be glad to assist you further!
Russell (Dir Customer Service)

Rated 5 out of 5 stars

Safe, convenient & very small fee 💙

used this app a few times now & recommended it to my daughter as well - she used it to send her neice and nephew xmas gifts .No issues - safe and barely any cost - love Giftya

July 4, 2026
GiftYa logo

Reply from GiftYa

Thanks for not only using GiftYa but for recommending it to your daughter!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

More life

Thanks giftya

July 10, 2026
GiftYa logo

Reply from GiftYa

Thank Ya for choosing GiftYa!
- Tiffany R. (Dir. Consumer Experience)

Rated 2 out of 5 stars

Can be a hassle but you can send gift cards wouldn't recommend

I wouldn't recommend this website or app personally but I wouldn't tell others to not use it. I guess it does it's purpose, meaning, you can send gift cards to other people (can't send to yourself for some unknown reason, they make it clear and are strict on that policy). I've used this website 4 times recently and unfortunately had an issue every single time. The last gift card I sent was the last as I will not be using their service anymore as it's a pain in the a** for no good reason. Long story short I sent an Amazon gift card to someone and even though they did have $5 e-gift card option they do not let the recipient redeem it. I had previously sent a higher value Amazon gift card but it didn't cover the total purchase so I sent $5 more to cover costs of the recipients purchase and they couldn't redeem it. And I couldn't get a refund because they"opened" it. Its only $5 it's the point it's senseless to even sell in a denomination that isn't accepted once the recipient opens it to use it for the intended purchase. Ok they do let you know that you (the recipient) can exchange it for a different gift card, but who's to say that one will work either its a hassle really not worth it not big deal but annoying and doesn't make sense. And important tip, don't try sending it to yourself because they will refund your money. They locked me out of my account when sent it to someone else because they used my phone so make sure to not share a phone with the person you send it to because they will need to make an account to receive the gift card and that will flag your account and be a pain in the a**.

June 27, 2026
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at support@giftya.com
Russell (Dir Customer Service)

Rated 1 out of 5 stars

This is a scam company who has the…

This is a scam company who has the taking your money part down, but never sends gift card to recipient. Do not use!

July 1, 2026
GiftYa logo

Reply from GiftYa

We are very sorry to read about your experience! Please contact our support team so we can immediately assist you at support@giftya.com.
Russell (Dir Customer Service)

Rated 5 out of 5 stars

Giftya was easy to use!

Giftya was easy to use and such a convenient wy to give a gift card! I had never heard of it before, but am sure glad I discovered it!

July 8, 2026
GiftYa logo

Reply from GiftYa

Thanks! We're glad you discovered GiftYa too! Look forward to seeing Ya back on the site!
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars

Triggered payment 3 days ago that still…

Triggered payment 4 days ago that still hasn’t come thru.

July 6, 2026
GiftYa logo

Reply from GiftYa

We appreciate all feedback and understand how disappointing it can be when an order doesn’t go through. Due to strict compliance and security standards in the Gift Card industry, we’re sometimes unable to process certain transactions even when everything seems in order on your end.
Please know this is never personal, and our aim is to always protect our customers from potential fraudulent transactions which may result in a loss of funds or compromise of payment methods.
Thank you for your understanding.
Russell | Director of Customer Service

Rated 5 out of 5 stars

Easy

Easy Easy Easy

July 1, 2026
GiftYa logo

Reply from GiftYa

Easy gift cards for the win with GiftYa!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

Very easy to use

Very easy to use

July 1, 2026
GiftYa logo

Reply from GiftYa

Yay for easy gift cards! Thanks for being a GiftYa customer!
- Tiffany R. (Dir. Consumer Experience)

Rated 5 out of 5 stars

I LOVE Giftya!!

I LOVE Giftya!!!
I have friends and relatives around the country and it is the easiest way to show them I am thinking about them. Sometimes it has been a birthday, a coffee card for the airport when they are traveling , a lunch card for our friends whose child was in the hospital, and recently it was an”I’m sorry I missed our coffee date”…
So convenient and efficient and with many vendors to choose from. They were also very helpful when I sent a card to a wrong number. I highly recommend this company!! Thank you for Giftya for this great way to show love. Deb

June 28, 2026
GiftYa logo

Reply from GiftYa

Thanks for your GiftYa love Deb!! Love all of your creative uses for GiftYa gift cards!!
- Tiffany R. (Dir. Consumer Experience)

Rated 1 out of 5 stars

Never again

Never again.
I can not believe this.
I tried to get a refund, and it is not happening. I can't believe this.
These people stole 100$ from me.

I did not realize that you have ro link the card to an existing credit or debit card, eventhough I had already paid for it. I thought my daughter would just be able to scan something never she used it. As it happens, she had lost her wallet and we are in two different towns. So it turned into a gigantic mess. So. Won't be doing this again.

July 3, 2026
GiftYa logo

Reply from GiftYa

Thank you for sharing your feedback, and we’re truly sorry for any frustration this caused. We do see the gift has no been redeemed.

Our goal is to make gift redemption as easy and secure as possible. Linking a debit or credit card is just one option—it’s never required, but we recommend it because it offers added peace of mind:
• Security: Card-linked gifts can’t be lost, stolen, or misused.
• Convenience: They never expire, and all funds are fully available for use.
We completely understand that this method may not be everyone’s preference, which is why we provide other redemption choices.

If you or your recipient need help or have any questions, please don’t hesitate to reach out to us at support@giftya.com. We’re here to make sure your experience is a positive one.
Russell D (Dir Customer Service)

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