FlixBus Reviews 

Update - Flixbus says they have reached out to me personally but i have had no such contact made.

Bus smelled really poorly of feces for the entire 4 hour journey. We had just got on the bus after 27 hours of travelling on connected flights. The bus stank the entire journey, passengers complained to the driver but she acted as if she couldn't smell it. On the driver swap he said if it is a smell "it must be the weather". After we finally got off of the bus that was a horrid end to a lot of travelling, my partner ending up having to run off and throw up as that's what the smell did to her. I contacted support with a ticket and complaint about it and they never got back to me. Poor service, poor standards and poor customer support. This was from Heathrow to Cardiff, go with anyone else if you can.

I would give zero if I had the option. The drivers are extremely rude, they just shout at you for no reason and they’re always delayed. I would absolutely not use this service again.

As per my previous review, stating about the cancelled bus & lack of air con on the way back. (10th August was the cancelled bus, and 12th was the travel back). Flix bus have responded saying that they have reached out which they have not, the communication is appalling, we are £140 down and have had no correspondence other than a reply to my review that was an out-right lie. I have sent 2 emails with no response and a complaint form with no response. I expect to be contacted within the next week otherwise I will be taking it further.

Waited almost 3 hours (alongside several others) for a bus that never arrived. The only communication we got from the company was that there would be a 25 minute delay; later, on the bus tracker app, we saw the bus appeared to have passed the stop. This information was itself 30 minutes stale. Upon calling customer service, navigating the menus, and waiting 15 minutes, I was told two things: 1) the agent would have to "research" the location of the bus, and the only way I could learn more was to wait 15 minutes and call again; and 2) Flixbus does not offer refunds, only credit. Why would I want credit to take another bus that might never arrive?! I initiated a credit card dispute instead, because when you take someone's money but don't provide the promised service or offer a refund, that's called fraud.

The airco was not working, hot, humid, no air flow, no oxygen. No space for legs, chairs were uncomfortable. It was a torture. I’m done with Flixbus.

If I could give the company a zero I would!!!!!

My First and Last Experience with FlixBus!!!!

This was my first and last experience ever riding FlixBus, and unfortunately, it was a terrible experience from beginning to end.

We arrived at the bus station around 9:30am because our bus was scheduled to arrive at 10:00 The biggest problem was that no one announced or notified the passengers that the bus had arrived. There was no clear communication, no announcement, and no staff member making sure passengers knew where to go.

Because of the lack of communication, we missed our bus. When we tried to get assistance, we were told that we could not receive a refund and could not rebook our tickets. As a result, I had no choice but to spend an additional $608 to purchase new tickets just to get to Atlanta.

After purchasing the new tickets, we finally saw the driver. The experience did not get any better. The driver never acknowledged what bus company he was driving for and only had a pen and notebook with him. He did not speak English, which made communication extremely difficult. His attitude was also very rude and unprofessional.

During the ride, he was talking on his headset for most of the trip and laughing while driving. As a passenger, that was extremely uncomfortable and concerning. I expect a professional driver to be focused on the road and the safety of the passengers—not having lengthy conversations and laughing while operating the bus.

Overall, this was an extremely stressful and disappointing experience. The lack of communication caused us to miss our original bus, we were denied a refund or rebooking, and we ended up having to spend an additional $608. Then, the replacement ride itself came with another set of serious concerns.

I will definitely be filing a formal complaint with the Better Business Bureau (BBB) regarding this experience. I believe customers deserve to be treated fairly and deserve clear communication, professional customer service, and transportation that prioritizes their safety.

This was my first FlixBus experience, and it will absolutely be my last. I would not recommend FlixBus to anyone.

I arrived at the stop at 19:55 for the 20:15 departure from Lampugnano to Milan Malpensa Airport, fully complying with your 15-minute arrival rule. The driver refused to let us board, claiming we were "not on the list." Crucially, the driver completely refused to scan our valid QR code ticket to verify our booking.



He kept telling us we had the wrong ticket and needed to take Flix Bus however when we arrived to Milan, we boarded a Flib Co bus and were told that they are part of the same company.

The driver kept showing us names saying we weren’t on the list.I showed him the PDF and he just kept repeating that we weren’t on the list.He said he wanted to see Flib Co ticket so I showed the PDF again and he refused.He told us we would have to buy new tickets and get a refund later.


He demanded my partner show their passport and even though the name matched the name on the ticket he still refused.



Worrying we’d miss our flight, we did purchase new tickets (see attached receipt) and boarded.

He was extremely rude to us.My partner and I both felt this ruined our trip as he simply was not willing to let us get on the bus unless we paid again.

I will never ride with this company again after being treated this way.

FlixBus and FlibCo are a racist company.I have written to both and was fobbed out.They haven’t shared an ounce of compassion or sympathy.I know they’re racist because they were willing to let me on the bus but not my partner who is black.They also refused a black passenger who tried to get on after us.

Absolutely disgusting.

Never again.

Booked a trip from London to Birmingham and the coach was 3 hours late. I got no information of the delay until 2 hours after the scheduled time.

Was waiting in the cold for 3 hours in the early morning. I regret booking it. It would have been better if at least they told me about the delay in time so I could have booked national express or look for something else.

An absolutely terrible experience with FlixBus.

On August 20, I travelled on bus N1338 from Wrocław to Medyka Granica. During the journey, my suitcase disappeared from the luggage compartment.

The suitcase contained valuable personal belongings, including brand-new clothes with tags, and I suffered a significant financial loss.

When I asked the drivers what I should do, their response was simply: “We are not responsible for your luggage.”

I reported the missing suitcase through the official FlixBus Lost & Found form, but so far I have received no information about my luggage.

My suitcase disappeared during a FlixBus journey, I suffered a significant financial loss, and the only response I received was that nobody is responsible. This is absolutely unacceptable.

Me and my partner booked a return coach journey from Bournemouth to London. On the day of our return journey, we were notified from early that morning and repeatedly throughout the day that our coach would be departing 45 minutes late. We even received an email confirming this delay just 25 minutes before the original departure time, so naturally we planned our journey to the coach station around the revised departure time we had been given.

Then, just 19 minutes before the coach was originally due to depart, we suddenly received another email saying that the delay had been cancelled and the coach would now be leaving at its original scheduled time.

This effectively gave us four minutes to get across London and arrive at the coach station 15 minutes before departure, as the company itself advises passengers to do. Despite immediately trying to make our way there, it was simply impossible and we missed the coach as a direct result.

We were then left stranded in London and had to travel all the way back to Waterloo Station, where we were forced to purchase last-minute train tickets costing us over £100 just to get home. We also arrived home considerably later than we should have.

What made the situation even more frustrating was the way our complaint was handled afterwards. I submitted two separate refund/complaint requests and received no response whatsoever. I eventually had to call customer service myself, at which point I was told that we would receive a refund and it was acknowledged that the company’s actions were the reason we missed the coach.

Despite admitting fault, I was then told that we were not entitled to any compensation towards the additional cost of getting home, even though we only incurred that expense because of the company’s last-minute reversal of a delay they had repeatedly confirmed throughout the day.

The customer service I received during the call was also extremely disappointing. There was very little understanding or empathy for the situation, and I felt the representative was far more interested in ending the conversation quickly than actually addressing what had happened.

I completely understand that delays can change and that transport schedules are not always predictable. However, repeatedly informing passengers throughout the day that a service will be 45 minutes late, confirming that delay again 25 minutes before the original departure time, and then reversing that decision with only 19 minutes’ notice is completely unreasonable. Passengers cannot be expected to plan around information provided by the company and then somehow make it across London within minutes when that information is suddenly changed.

At the very least, I believe the company should take responsibility for the reasonable additional travel costs we incurred as a direct result of the incorrect and last-minute information we were provided.

Disappointed response back from complaint team.

This company should not exist as they cannot provide a decent service.

The system didn't let me change my seat online ( I usually book my seat in advance) I spoke to the driver on board shown him my app how i wasnt able to change seats, I suffer from claustrophobia due to asthma I need extra space. There was more than 4 seats at the front. First driver told me sit at front row as it was available. They changed driver mid way, the driver assistant spoke to me in a rudely / loud aggressive manor saying I need to sit at the seat I was assigned in, I explained to him my situation ( the whole coach was listening ) I felt embrassed and anxious.

I was assigned at the back seat ( last ) in the corner, it stank of cigarettes which made me sick later. I was uncomfortable/ squashed. I attached pictures to my complaint.
I felt that was rude of him to speak loud in a rude manner saying " sit back in your seat " He sounded really rude and had a aggressive manner. He didnt speak like this to others that have moved, why me? I felt discriminated. Never in my life I have ever been spoken and embrassed in a transport service.
Complaint team made me feel I wasn't valued enough to give me a relevant explanation nor refund me for my journey due to inconvenience I endured. I also attached relevant pictures.

I bought tickets and then canceled them myself , according to their policy, I was supposed to get 80% of the money back, but they didn't give it to me. They said they would give me a voucher, but they haven't provided that either, and they aren't answering my emails.

There was 70 min delay on a 85 min trip. They gave nothing in return.
Even if the delay is more than 120 min, you only get refund if you do not travel with that bus.

Was the first time using their services. Never again gonna use it again. They cancelled my bus 30 mins before the departure with zero communication and zero support. And all they can say is "sorry for the inconvenience". Horrible customer service

Agents at departing location is rude and uncooperative. Wifi and Phone charging port was not working. Uncomfortable seat.

SCAMMERS, AVOID TRAVELLING WITH THEM: Shameful bus company, an absolute scam. We booked two round-trip tickets from Ljubljana to Trieste for more than €100. The bus was supposed to stop at platform 30. We received a notification through the app saying that the bus was delayed by 50 minutes. After waiting, we saw the bus leaving the station after stopping at the wrong platform. We complained to the driver when we found him, but he refused to let us board. More than 15 people were left unable to get on the bus.
After that, the nightmare of making a complaint began. It is almost impossible to find where to file a complaint on their website, as the links keep sending you around in circles so that you can never actually find the complaints form.
After finally managing to submit a complaint, we have now been waiting for more than 5 days with no response.

Customer service is ATROCIOUS!!! I cancelled my ticket a few days before travel and requested a refund. They automatically send it as credit to be used on Flixbus but I requested a cash refund and it has so far been 18 days and no refund in sight. Multiple emails and live chats later and still nothing. I will NEVER use this company again. It may be cheap travel but its really not worth the added stress and headache!!!
UPDATE: 20/08/26 Flixbus HAVE NOT REACHED OUT TO RESOLVE ISSUE, AS THEY STATE HERE!!!!

The FLIXBUS service is the worst I have experienced. I am traveling from Richmond VA to New York. This bus is scheduled to arrive at 10:10am, without notification the bus didn't arrive until 11:45am. The bus stop was so crowded. The major issues were, on their app, they stated "if the bus is 1hr 20mins late, the customer gets their money back." That's an absolute LIE, they refuse to refund the money. Next issue, the driver kept smoking on the bus, the entire trip. I reached out to Greyhound/ Flixbus customer service rep, who told me the policy entails " absolutely no smoking on the bus, whether it's the operator or passenger. Yet, the driver was busy smoking. The customer rep said he will have the dispatcher reached out to driver and tell him not to smoke on the bus. No such thing happened. Worst of all I was traveling with my son who has asthma. This driver should be terminated! I am absolutely disappointed!!!! PROVIDE A NUMBER THAT IS REACHABLE FOR THE CUSTOMERS. WHY AM I CALLING RUSSIA FOR A SERVICE IN THE USA!???

Bus was delayed 2 hours i had to buy another ticket because the next bus arrived and i couldnt risk not taking it. they wouldn’t give me a refund for the first ticket. basically bought two tickets for the same trip. My first and last trip with them. I hope they go out of business.