FlixBus Reviews 

Good prices, a lot of options to find a trip (good schedule); well organized, broad coverage of targets, at least in Europe.

If I could rate lower I would.

This company are scam artists and cons. When traveling, please just pay a bit extra and use anyone but this company.

I've had numerous issues and there seems to be a problem with every single bus of theirs. I've taken 5 and every experience has been poor.

Latest one I tried to modify by departure date to leave earlier. Paid for it. And after my money was taken they then informed me of a 2-3 hour delay. Obviously wouldn't have made this change if they were transparent and let me know before paying that it was delayed.

Because the bus was so delayed (by 3 hours) I was able to change back to my original booking 'free of charge'.

I contacted their customer service team and have been feed generic and bs emails saying because of their T&Cs I boarded the bus and they let me change back for free so I'm not entitled to get my money back. This company will dig their heels in the ground and not back down for 14 euros even when they are clearly in the wrong.

To put it simply, they are cons, scam artists and scum. Don't know how they can operate as a legal business.

So I assure you, if thinking about what bus company, keep well clear of flix bus.

I had a nightmare experience with FlixBus on October 25, 2026. My bus from Düsseldorf to Frankfurt was delayed. Because I had an urgent need to reach my destination, I was forced to cancel my original booking and rebook a later one.

When I reached out to customer service to explain that the situation was caused by their operational delay, they simply hid behind their terms and conditions. They insisted that because the cancellation was initiated from my side, it was "voluntary," completely ignoring the fact that their poor service forced my hand.

Despite multiple emails, I was met with the same scripted, robotic responses from various agents who clearly had no interest in resolving my issue or providing actual support. They refused to issue a refund, keeping my money and forcing me to accept vouchers instead. If you value your time and want a travel company that takes accountability, I would strongly suggest booking with anyone else.

Perfect service - friendly Flixbus driver

This isn't my first bad experience with FlixBus. I previously received travel credits from bookings in Europe, which I later lost despite expecting them to remain valid. Now they're forcing me into the same credit system again!

**They keep most of your money, refuse to refund the remainder in cash, and give you credits that can eventually expire.**

How is this acceptable customer service? FlixBus provided no transportation service for this cancelled booking yet retained more than 80% of the fare.

This feels like a system designed to keep customers' money rather than treat them fairly.

**Hidden cancellation penalties, expiring credits, and absolutely unacceptable refund practices.**

Never again. I strongly recommend avoiding FlixBus unless you're prepared to lose almost everything you paid if your plans change.

Romeo took us on a trip from Manchester to London proper good guy , very warming and made that long 6 hour trip very easier keep smashing it

It is always delayed, and the air conditioning on the buses is often not working.

I had a great trip, the drivers were in the flow, i felt save, it was on time and very pleasant

I witnessed a deeply disappointing incident involving a female passenger travelling from Frankfurt to Milan. During a scheduled stop, she went to the toilet, and the bus departed without her. All her documents, clothes and belongings were left on board. She had only her phone, was stranded in the cold and was visibly distressed.

When another FlixBus coach travelling to Milan arrived, she asked the driver for a contact number to explain the emergency, he simply told her it was not his problem.

I approached him myself and clarified that I was not asking him to make a call or solve the situation, only to provide a number so I could contact FlixBus. He refused, remained dismissive and rude, and repeatedly blamed the passenger. When I photographed the bus registration details and said I would file a complaint, he responded sarcastically: “Oh, I’m very scared.” His female colleague subsequently started shouting at me in Italian.

It was the complete lack of empathy, basic assistance and professionalism.

Unfortunately, contacting FlixBus is almost as frustrating as dealing with its staff. Finding a hotline number was unnecessarily difficult, and when I tried to submit a complaint, the website repeatedly claimed that my correctly entered email address did not match. I was therefore unable to submit my complaint through the intended channel.

Today I‘ve used Flixbus to go from Berlin to Himmelkron., Bavaria. In the end there was a delay of 15 minutes, but the driver had avoided a huge traffic jam by going around it through villages. So he saved us a lot of travel time! I felt very secure by the way he drove the bus: fast but never risky! So I was pleased with my trip!

I have been using FlixBus for many years and genuinely used to love this company. For me, 2019 was the last year when the service was consistently good. Since then, I have experienced various problems, but never anything like this.

On my Kraków–Nuremberg trip on October 13, 2026, at 20:10, I politely asked the drivers to help me take my large suitcase out of the luggage compartment. I was already carrying two other bags with valuable belongings and couldn’t manage everything on my own.

Instead of helping, they laughed at me and repeatedly told me to get it myself, leaving me to struggle and climb into the luggage compartment with my bags.

The problem wasn’t simply their refusal to help, but their mocking and disrespectful attitude towards a passenger who had asked politely.

As a long-time customer, I am genuinely disappointed by how much my experience with FlixBus has deteriorated. Basic courtesy should not be too much to expect.

FlixBus TRIP from Geneva to Annecy France & Return same day.
WORST BUS SERVICE we have EVER ENCOUNTERED!
1 Hour & 10 Minutes LATE LEAVING partly due to LATE ARRIVAL plus chaotic seating & double booking mix-up.
Reviews show FlixBus has schedule problems CONSTANTLY!
FlixBus should have learned by NOW to have a BACKUP Bus!

Return journey from Annecy-Geneva WAS ALSO LATE 40min & again seating confusion. WTF!
DON'T USE FlixBus! UNRELIABLE & ABSOLUTELY USELESS!
Customer Care is USELESS TOO!

UK TripAdvisor tells the story TERRIBLE 397 EXCELLENT 54

Update2: they contacted me and just sent generic AI written response to say they take no responsibility of their own advertising. They still, knowingly, have the wrong information on their website almost 2 months later.
And they've stopped responding, no refund or any help.

They advertise numerous amenities and a certain standard of service on their website, yet none of these were provided during the trip, including modern buses, seatbelts, Wi-Fi, and extra legroom. Instead they provided a 50 year old bus that barely made up the mountain with smoke coming from the engine the whole way. No seatbelts and creaking brakes.

When I requested some form of refund, they simply blamed their contractor. However, the responsibility lies with the company that is advertising and selling the service. If you knowingly advertise amenities that are not actually provided, you cannot shift the blame to a contractor afterward. The contractor did not advertise these amenities or promise modern buses.

It has now been more than a month and they haven't changed the information on their website, and their customer service is extremely slow, taking around two weeks to respond to a single email. It's really pathetic. And they still continue to sell this trip as a "safe with modern buses", although they should know better. They just continue to lie to their customers.

This is illegal in the EU, so let's see what happens.

This company is terrible i defenitly do not reccomend them,they left me and partner behind,we was leaving Glasgow to Preston and driver wouldnt let us board and he reversed away from us.So we lost the money that we had paided for our ticket plus 212.00 that we paided for the train,so i asked them for a refund for both fares and they refused.So stay away from them and use Scottish Citylink or National Express.Dont trust this company

I had a confirmed booking with Felixbus, but the bus never arrived at the designated location. No notification or explanation was provided in their website.

When I tried to call customer service for assistance, nobody answered. This left me stranded with no support and forced to arrange alternative travel at my own expense.

Very disappointing service. I cannot recommend Felixbus based on this experience.

Update:
My case was never opened nor closed, I called the cs but got no answer. I was exactly at the bus stop at the right time, the bus must have taken another route and you did not update the GPS location of the bus stop in your location tracking website.

The access via easy to handle App ist simple. The Connections make Sense. The Busses are tidy. The Bus provides Energy throuout the Trip! In some Busses you can purchase Drinks and Snacks!!

EDIT: Now they say that this has been closed internally, but what they mean is that they did not do anything. I just received a generic, AI-written e-mail that essentially said, “Sorry you feel this way,” without actually addressing anything.

Based on my experience, I would never travel with FlixBus again. If you are travelling with children, I would avoid it entirely. This company should also be investigated for false advertisements.

FlixBus states that all buses on this route have seatbelts, adequate legroom, Wi-Fi, and modern vehicles. What we got was an old bus in very poor condition, with no seatbelts, that could barely operate properly.

The driver smoked while driving, there were more passengers than seats, and the entire trip was chaotic. This was not a minor comfort issue. The service was materially different from what was advertised and sold.

After waiting two weeks for a response, FlixBus gave me a generic apology and refused to take responsibility. Instead, they blamed the contractor and told me to pursue them for a refund, while providing broken links, a blank contractor website, and no useful contact information.

Advertising services or features that are not actually supplied may raise issues under EU consumer protection rules concerning misleading commercial practices.

The most frustrating part is the lack of accountability. FlixBus advertises the service, sells the ticket, and takes the payment, but when the service fails, they suddenly distance themselves and send the customer chasing a third party.

If you sell the ticket and advertise the standards, you should also take responsibility when those standards are not delivered.

In my experience, the service was seriously misrepresented, and the complaint handling was just as bad.

Bus was on time and friendly staff was on bus to Manchester airport from Leeds on29/09/2026 4am bus

2 days before the trip they changed my schedule and reassigned me to a bus without seat reservation option. As my original trip started midnight for 5 hours nonstop with my neighbor seat kept free, that's a very bad rebooking. My seat fee wasn't refunded either, but kept as "credit". Rebooking to a different trip wasn't possible either, huge price increases and change fees would apply. What a disappointing unreliable company!

Edit, Sept 30th, Flixbus has requested my contact details and then posted below that they had reached out to me. That's a lie. No contact from them at all, neither by phone nor by email.

Departure and Arrival times are precise and reliable. Bus was clean and the driver did a good job. All Amenities on board were working.