FlixBus Reviews 

Our FlixBus service was scheduled to depart at 6:40 am. The service was cancelled at 10:22 pm the previous night. Unfortunately, we only became aware of the cancellation at 6:25 am on the morning of travel, just 15 minutes before the scheduled departure.

We were travelling to Heathrow Airport for an international flight, with luggage, and this left us with virtually no time to arrange alternative transport.

I had to urgently rearrange my plans, drive all the way from Gloucester to London and take a day off work to ensure the passenger reached the airport on time.

I appreciate that cancellations can sometimes be unavoidable. However, the disruption caused passengers who are relying on a service to catch an international flight is significant. There should be better contingency arrangements and support to help passengers affected by cancellations.

The experience caused unnecessary stress, inconvenience and additional expenses. It has seriously affected my confidence in relying on FlixBus for important journeys.

I would think twice before booking with FlixBus again.

Planned journey time of over 5 hours, but no toilet due to a stand-by coach. Not great.

Return journey cancelled on day of travel, be stranded or incur significant cost for a hotel or alternative by rail that’s typically £155.

Received a voucher code, not a refund.

App and Website a joke for trying to request a full refund. 3 hours later, filled out a form.

Way to go FlixBus.

First and last time. I need a service I can depend on. Appreciate this might have been an exception, but I’d rather pay more rather than leave it to chance and waste time circling around poor apps and websites when things go wrong.

Have Flixbus even tried their technology to ensure it makes sense trying to resolve issues ? Doubt it.

Booking process

Flixbus is fine when it works, but it's the russian roulette of coach travel. Last time my coach from Bristol to London was cancelled after it was due to leave. No notification, just a sly update on the app. Today, it was 40 minutes late. No notifications to keep passengers updated so alternative forms travel can be arranged if need be.

So, if you're happy to have travel plans cancelled last minute or to idly wait around at bus stops with no information on what's happened to their scheduled service then it's okay. However, if you have to connections to get, bookings arranged or people to meet then best use another transport provider.

This is the last time I use them to travel to London.

Its really quick and easy

This experience was perfect.

Fast great booking service especially 20% discount

Easy and simple

Very easy to book. Good prices. Good times.

Firstly, my eventual journey to Leicester was in a clean modern coach. So, well done. However, my experience at the Victoria Coach Station was not pleasant. I purchased my ticket from an automated machine. The ticket did not have helpful information on what to do next regarding the gate for departure. Staff were not visible at the gates, so no one to get information from. I missed my bus because of this. When I eventually found a staff, she was rude, telling me I should have just gone to check the main screen at the entrance continuously stressing that it was like the airport. Even a driver I thought might help me with more information abruptly said to check the screens. I had to purchase another ticket.
Train your staff to be more polite, helpful and visible.

Good prices for OAP's

flexible timing and easy to use website and easily accessible bus stops. Thank you

bus didn't show up, I was there waiting over 50 mins and never showed up, when I called costumer service for refund , they denied it because it says in their records that it did show up, like if I was lying. I had to ended up taking Uber . Do not go in this company, they are they worse, there's other better companies than this .