Dreame Technology Reviews 

i find it so bad for over 1000 euro vacuum cleaner. It doesnt even vacuum under the couch

I had an appalling wait for a replacement water tank. As an apology for the delay, Dreame offered me a free roller brush.
I had never ordered a roller brush or asked for one as a replacement, it was offered as a goodwill gesture because of the time I had waited for the water tank.
I have now been told that, to receive this supposed apology, I need to purchase the roller brush myself and then request a refund afterwards. I find it ridiculous that a customer is expected to pay upfront for something offered free of charge as an apology.
What should have been a simple gesture of goodwill has turned into yet another inconvenience. I was considering buying one of these products for my daughter, but after this experience, I have changed my mind. Very disappointing customer service. initial complaint 5th August 2026 it is now 27.10.26

I am extremely disappointed with my experience with Dreame Australia, particularly their poor customer service, misleading stock availability and complete lack of willingness to resolve a simple issue.

I placed an order on 27 August for the Dreame Multi-Surface Floor Cleaner Solution (500mL), which was advertised as available for purchase on their website.

After waiting and having to follow up multiple times, I was eventually informed that the product was out of stock, despite it continuing to appear available for purchase on their website.

To make matters worse, Dreame had the 1L cleaning solution available, so I requested that they substitute my order with this instead. Rather than offering a practical solution, I received repeated generic responses stating that they were unable to modify my order and could only offer a cancellation and refund.

What makes this even more frustrating is the confusion surrounding their cleaning solutions. Dreame sells multiple products under very similar names, yet some are only compatible with robot vacuums, while others are intended for wet and dry vacuum cleaners. Considering Dreame specifically recommends using its approved cleaning solutions in its machines, you would expect the correct products to be readily available and clearly labelled.

The lack of transparency, poor communication and unwillingness to assist customers is unacceptable.

I should not have to repeatedly chase a company for a product I have already paid for, particularly when it continues to be advertised as available.

I have since requested a cancellation and refund and will be purchasing my cleaning products elsewhere.

I would strongly discourage others from purchasing directly from Dreame Australia. Their customer service has been extremely disappointing, and this experience has seriously affected my confidence in the brand.

Rubbish. Stay away from this cheap plastic. Poor after sales.

Terrible service! Broke after 6 months use, returned for replacement and after 4 months still waiting replacement. Awful to deal with, the customer service send you round in circles trying to deal with the dealer and not interested and havent a clue what is going on! Would I recommend, absolutely not! Stay away as they do not have the parts to fix

After not many uses, the battery life really drained. It takes ages to charge and dies very quickly once you start using it. I reached out to customer support and there were loads of back and forth emails and we're not getting anywhere. They are clearly trying to make it difficult for me to get a refund.

Extremely disappointed in this machine. I’ve never had a robot vacuum before, so perhaps most of them are terrible and the Dreame machine is better in comparison, but it is awful. I have used the robot vacuum/mop all of three times in the kitchen, which is 10’ by 12’, and I’ve found two pieces that have come off the machine!! I don’t know if it works without them because I’m already tired of this thing. It doesn’t clean very well. I thought perhaps if I purchased the detergent it would make a difference - it didn’t. There are spots I have to clean after the robot is “done”. Again, maybe it’s better than others, but it isn’t worth the money.

X50 is not working and nothing is happening at the service center. Its been one month and we still havent received it back…

​We’ve been using robot vacuums for years and have always had at least one in our home, trying multiple brands over time. However, this Dreame model is by far the worst one yet. It actually feels dumber than first-generation robot vacuums.
​It's 2026, and this device literally cannot find its dock station even when it's just 30 cm away! The mapping and carpet detection logic is a total disaster. If a carpet shifts by even 10 cm, the robot treats it as a brand-new carpet and stacks another map on top of it. The only way to fix this mess is to delete the entire map and re-map the house from scratch every single time.
​As for the cleaning performance, it’s virtually non-existent. On paper, it claims to have almost double the suction power of my previous brand, but in reality, it makes zero difference.
​I deeply regret buying this. I don't think I will ever buy anything from this brand again. I'm definitely switching back to my old brand as soon as possible.

I wanted to share my recent experience with Dreame, as I would strongly advise anyone considering purchasing one of their products to think twice.

I purchased the Dreame L40S Pro Ultra robot vacuum cleaner in March 2026 for £559.20, expecting a premium product with reliable performance and good customer service.

Unfortunately, after just six months, the machine developed a charging fault and stopped functioning properly. For a product at this price, this is completely unacceptable.

I contacted Dreame customer support, and after going through their troubleshooting process, I was informed that the machine needed to be sent to a repair centre. The repair would take approximately 7–14 working days, excluding shipping time.

What frustrated me even more was that Dreame initially expected me to arrange collection myself and mentioned an additional £3 collection fee for a product that is still under warranty!

After complaining, they apologised and offered to apply for £10 compensation as a gesture of goodwill. Frankly, I find this insulting considering the price of the machine, how quickly it failed, and the inconvenience involved.

I understand that electronic products can develop faults, but what matters is how a company treats its customers when something goes wrong.

My experience has seriously damaged my confidence in Dreame and the quality of its products.

I certainly wouldn’t recommend spending this amount of money on a Dreame product based on my experience. A premium price should come with premium quality and customer service, not frustration and inconvenience after just six months.

My advice: think very carefully before buying Dreame. I certainly wish I had.

Services are very, wasteful of money

We ordered the Dreame L40 from amazon. After a few weeks, the mop function stopped working so I reached out to the Dreame customer service. Amma was super helpful, and gave me steps to troubleshoot possible issues and fixes - using a link I uploaded videos and photos.

Amma and team guided me through the process for a replacement and collection of the faulty L40. We didn’t have the original packaging, and Dreame reimbursed the cost for us to buy suitable packaging.

We had to arrange our own UPS collection, but once collected, they tracked the return. Once returned and inspected, Amma arranged a priority delivery for the L50 Dreame (upgrade from what we had) which arrived brand new in the packaging.

Super responsive team over email, even on weekends.

I reached out to customer support for a very basic request. Told me it was outside their jurisdiction and they wouldn’t help me. Gave me another email address to contact for support. No response from that email for weeks, but Ethan from “customer support” said he was closing the ticket because it’s not his problem. Refused to help any further. This company does the bare minimum and does not lift a finger to help. Its actually disgusting.

I've tried to return a vacuum for the past 3 months with no success. I have 2 open cases with no updates. Call their US number 8669775177 multiple times and have emailed them with no response. Customer service is absolute garbage.

I bought the Robot vacuum cleaner dreame l40 vim pro ultra From a dealer in my country. Very satisfied with the robot, vacuums the house well, perfect mapping. The important thing is to do routine maintenance such as cleaning sensors and mops and no problem from the purchase. The community very active through the app. Satisfied and I think that one day I will upgrade to later models. Thank you dreame for this great product!

I am extremely disappointed with Dreame India. I purchased a premium Dreame robotic vacuum cleaner, and the product burned out within just 4 days of purchase! This is shocking and completely unacceptable for such an expensive product.

What makes the situation even worse is their pathetic after-sales service.

Based on the service information provided to me, Dreame has only one service centre in India, located in Uttar Pradesh. Customers from other states are expected to depend on this limited service network.

The repair process can take approximately one month! Imagine purchasing an expensive robotic vacuum cleaner, having it fail within four days, and then being expected to wait an entire month for service.

Major Issues:

Product burned out within just 4 days of purchase.

Extremely poor product reliability and serious safety concerns.

Only one service centre in India, reportedly located in Uttar Pradesh.

Repair and servicing can take around 30 days.

No convenient local service support.

Frustrating automated customer support instead of effective assistance.

Extremely disappointing after-sales experience for a premium-priced product.

Dreame is selling premium products in India without providing an adequate nationwide service network. This is unacceptable.

Customers should not have to suffer for weeks because a company cannot provide timely repair or replacement services.

I demand that Dreame India take responsibility for this premature product failure and arrange an immediate replacement or full refund.

My advice to Indian customers: Think very carefully before buying Dreame products. Do not look only at the features and advertisements. Check the availability of service centres, repair timelines, and after-sales support before spending your hard-earned money.

A product that fails in just four days and requires approximately one month for service is not the premium experience customers are paying for.

Final Rating: 1/5 – Extremely poor product quality and unacceptable after-sales support. I cannot recommend Dreame India based on my experience.

I purchased a machine and after 3 months, the mop stopped working. I then had to pay for the packaging to send it back to them. It took 2 months in total and they sent me back my machine again, which was still broken. I demanded a refund, but they have told me I need to send the vacuum back to them again (aka pay for more packaging) and then they’ll issue a refund, which I refused. They have said they’ll send me a brand new machine out. I’ve now been without a working machine for 3 months. All their customer service do is copy & paste their apologies, but no one has done anything about it. It was a brand new machine!!! Complete bullshit. Worst decision I ever made in trusting them as a brand.

I purchased an L40 Ultra vacuum in July 2026, which arrived leaking water. Dreame agreed to replace the unit, and I returned the defective product. Although they confirmed receipt of the return, it has been four months and they have refused to either ship a replacement or issue a refund.

To date, I have called Dreame support over eight times and exchanged more than 60 emails with their support team, with no resolution.

I have full email documentation of these interactions and going to share my experience with a news channel to help warn other consumers.

After 2 weeks of having the product it constantly thinks the mop pads are off when they are on and vice versa. Clearly a faulty sensor.

Despite contacting customer services it has now been 4 weeks since I first informed them of the problem and they still have not replaced my faulty product. All they have done is a firmware update which took them 2 weeks to do in itself! Given the cost of this product I have never received such terrible customer service and the problem is still not fixed.

I am likely to have to go through my bank credit card to claim the money back from them this way as they are refusing to respond to my demands for a replacement or refund.