Eufy Reviews 

Simple installation, working properly.

When I decided to look for home security cameras, I really didn’t want to pay a monthly service fee. I came across Eufy, which gives you the option of storing your video locally or using their cloud service. For the most part, I’ve been pretty happy with their cameras. I’ve had a few minor issues, and their customer service has usually been pretty good about responding and helping out.

Unfortunately, I recently ran into a problem with the Alexa integration which is one of the main reasons I bought the cameras in the first place.

Eufy advertises support for Amazon Alexa, and it used to work pretty well for me. When someone rang my doorbell, the video would stream to my Echo Show. Every once in a while I had to remove and re-add the devices, but I could usually get it working.

A few months ago, though, it stopped working completely. I tried the usual things: factory resets, removing and re-adding the cameras, and unlinking and relinking my Eufy account with Alexa. Nothing worked.

I contacted Eufy support, and they eventually acknowledged that the problem was on their end. The frustrating part is that they said they don't know when, or even if, it will be fixed.

It’s now been months, and it still doesn’t work. This happens with all of my Eufy cameras, even though they are different models. The feature used to work fine, so I know it’s not a setup issue on my end.

I understand that software problems happen, but it’s pretty disappointing that Eufy continues to advertise Alexa integration while knowing there’s an ongoing problem with it.

Overall, I’ve been happy with Eufy, but when it’s time to replace my cameras, I’ll probably be looking at other brands. If Alexa integration is important to you, I’d definitely keep this issue in mind before buying Eufy.

The indoor camera was broken out of the box. Their AI assistant said I would be approved for warranty and would reach out to me in one to two business days....🦗

I’m genuinely shocked by how bad Eufy’s customer service has been. I bought one of their premium robot vacuums expecting that a premium product would come with decent after-sales support, but this experience has completely changed my opinion of the brand.

My robot developed a fault, which I reported within two years of purchase. Eufy accepted it for repair, kept it for weeks, and then returned it to me with the exact same fault still present. Even worse, the robot arrived with a significant amount of water inside the packaging, water on the device and moisture underneath the top cover after being handled and tested by their repair centre.

Now, instead of properly resolving the failed repair, customer service is trying to rely on their own 12-month warranty policy, despite consumer purchases in Spain having a 3-year statutory conformity guarantee. They have even asked me to obtain independent evidence of the original defect, despite me having opened the support case within the first two years and despite them already accepting the robot for repair.

Their proposed alternatives have included paying for discounted refurbished models that are all downgrades from the premium model I actually purchased.

The entire process has been incredibly frustrating. Slow communication, a failed repair, my expensive electronic device being returned wet, and now having to argue about basic statutory consumer rights is absolutely not the level of service I expected from Eufy.

I genuinely cannot recommend purchasing an expensive Eufy product after this experience. A product can break, that happens. How a company treats you when it breaks is what matters, and this experience has destroyed my confidence in the brand.

The system has serious design flaws and not as advertised. I purchased this system for the sole purpose to not rely on a subscription service and manage my S1 home base myself. It turns out that the home base can only be managed from the phone unless you want to connect to their online web interface. This completely defeats the purpose of having a standalone system with local storage. There is no local web interface. Also, if you update the firmware, you will lose your hard drive and have to power down the system and reseat the hard drive to get it back, that means removing back cover screws and hard drive tray screws. The e340 floodlight cameras do not return to default position after moving camera using pan & tilt. These means that someone could walk up to my door commit a crime or violence within the 50 seconds it takes the camera to turn to default position. I would mis any video if someone was to come and do something to my car. This is a serious design flaw that is unacceptable for a security camera. Not have total local only control of the home base is Zero star. The company promotes this as a standalone device but requires registration to even use it. The only reason I gave it 2 stars was because the camera/video is good and clear, but I will have to switch back to my previous system that doesn't miss 1 sec of a person walking up to my home.

Easy setup…easy mounting…still figuring out how to get around to different settings that I need

Purchasing online was easy, and shipping was prompt. My only issue is that my doorbell camera has been hit or miss lately with picking up activity at my front door.

I am very dissatisfied with this delivery experience. The package was delivered to an office building over the weekend, when the office was closed. Instead of holding the package, attempting delivery during business hours, or placing it in a secure location, the carrier simply left it outside the building.
The package then remained outside in the rain for two days. This created a serious risk of water damage, theft, and loss. Delivering a package to an unattended commercial property and leaving it exposed to the weather is not an acceptable delivery practice.

Bought the best system and no multi bridge

The palm vein camera locks are an amazing addition to my homes security.

The eufy S1 pumps have been excellent! I work in healthcare and used willows for my last two pregnancies and hated wearable pumps. These are as comfortable as my spectra and I usually get the same output as my spectra. The warming feature seems to be the difference in supply, and the silicone material makes them feel more comfortable. The charging case is sooo nice in case I forget to charge them before work, and they’re easy to rinse out between pumping sessions to use a few times before I more thoroughly clean them when I get home. Love this product and would absolutely recommend!!!!

The bottle washer is incredible!

I’m very happy with the results. H

Minimal support for when products stop working. Weve spent over £700 on cameras, systems etc. When they stop working you get 20% vouchers off to keep spending your money. The fact we was sold doorbell chimes that dont work with the Doorbell was my final straw. Again - 0 support - no refund - AVOID

Following movement and AI capability is great. However, I found Arlo to more user-friendly in reviewing recorded videos and live action and deleting recorded videos.

I really enjoy the the robot it’s dependable and cleans really well

Eufy have truly let themselves down with their terrible customer support. I have had my robot vacuum X8 hybrid for just over two years ie the warranty had just expired, when the battery died. I ordered one online for £40 and was told in the confirmation email that it would arrive in 5-7 working days - which I thought was a bit of a stretch. Two weeks later it has still not been delivered. I checked online, it has not been dispatched. I eventually got through to a human, Leo, on the online chat who couldn’t have been more unhelpful. He didn’t apologise. Told me the delay was for unknown reasons. Then told me it was because of high levels of demand. He told me it would be another 7 working days before it was received, I asked to speak to the supervisor, apparently they don’t speak to customers but would email me within one working day. I told Leo that I won’t be a returning customer due to the poor customer service. His response? “Thank you for choosing Eufy, have a nice day”

So I called the helpline, he was also under able to expedite the delivery, and told me the delay was because of lack of stock availability. But that now it was miraculously in stock and being dispatched today, but only by standard delivery. He said I could complain via their escalated complaints email address which is the same generic email address that is on their website.

So maybe I’ll receive the order that I placed for the replacement part, without which I cannot use their product, maybe I won’t, I guess I’ll know in a couple of weeks, maybe.

Unreliable. What more could you want from your security cameras?! In theory they sound great and should work well and you feel better about it because it’s backing up to local storage vs being online. But no. More than half the time they don’t even pick up on activity. And by that I mean I went to remove one of them and physically unscrewed it off the mount and carried it back into the house and not once did it pick up on motion. Do you mean to tell me a thief could just take a camera and leave and the camera would never even film?! I don’t even know what the solar charging is for when the cameras don’t even do anything.

The homebase again is nice in theory to have local storage but you have to sink more money in to have a reasonable amount of storage.

Then there is connectivity with the app. Well as we established the cameras don’t even record and alert the majority of the time. But when they do and work to have a stored event the product takes forever to open and playback the clip. The eufy wheel of death is just constant it’s awful. And forget watching anything live the live view won’t even work the majority of the time and a retry button pops up.

To make matters worse customer service after a week “investigating” suggests I update my firmware and app to the latest version. But auto download everything and everything is up to date with no improvement.

Do yourself a favor and buy something else.