Dreame Reviews 

Why would you make a worst product with 90 % of the same name of the better one!?

So I got the L50 Ultra because l have high doorframes… or so I thought… what I ended up buying was the L50 Ultra AE which can only passe 2 cm instead of the 6 cm, but it was on a sale when I was ready to buy.

Now I need to add ramps, negating the money I saved btw, also the machine dosen’t even want to leave my kitchen which have a angled list making the doorframe only 5 mm, so I’m questioning it even being able to scale the promised 2 cm.

Rn I regret being so quick to throw out the packaging to I can’t return it, but hey, it’s great at vacuum the one room it can reach and washing the floor

Very disappointing experience. My Dreame robot vacuum is only six months old, yet the water tank has already started leaking. The leak caused water damage inside the device, affecting the sensors and preventing the robot from finding its way back to the charging dock.

A water tank should not fail after such a short period under normal use. I expected much better durability and quality from a premium brand. I’m now waiting to see how Dreame handles this warranty claim, but so far this has been a frustrating experience. So dont buy a dreame L10s!

I recently purchased a Dreame L50s Pro Ultra directly from the Dreame Official Store, and so far I’ve been very happy with both the product and the overall experience.

The robot itself has been performing very well. It vacuums thoroughly, navigates efficiently around the house, and the self-cleaning and self-emptying station makes daily maintenance almost effortless. The navigation is impressive, and the app offers a wide range of customization options to fine-tune the cleaning experience.

What also stood out to me was Dreame’s customer service. I had a question regarding a promotional offer because there was no option to leave a product review on the official store. The support team replied quickly, was friendly throughout the conversation, and took the time to investigate the issue instead of sending a generic response. They kept me informed and worked on finding a solution, which I really appreciated.

There are a few areas where I think the experience could be even better. The voice packs could benefit from some localization work. I tried both the English and Italian voices, and some announcements sound like very literal translations rather than something a native speaker would naturally say. The functionality is perfectly clear, but having the prompts reviewed by native speakers would make the experience feel much more polished.

The app is already very feature-rich and pleasant to use, but it could also use a bit of polishing. It occasionally feels a little slow when navigating between pages, and I noticed a few features are duplicated in different parts of the interface without being fully synchronized. For example, the daily cleaning automation can be configured from two different menus, but changes made in one place do not appear in the other. Consolidating these settings and improving responsiveness would make an already great app feel even more refined.

Overall, I’ve had a very positive experience with both the product and Dreame’s customer support. The hardware is excellent, the software is packed with features, and it’s clear the company is continuously improving its products. I would happily recommend Dreame based on my experience so far.

I purchased a defective Dreame L10s Ultra Gen 3 and initiated a return through Cyberport in May 2026.
The nightmare:
I spent 2+ weeks trying to get help from Dreame Support regarding multiple defects: navigation failures, mechanical squeaking, mops not being cleaned properly, and physical scratches caused by the docking station.
Every response was a copy-paste AI reply that clearly hadn't read my message. I received the same "escalated to management" response repeatedly from different support agents. One even addressed my name incorrectly. Math instead of Mathias.

The breaking point:
After weeks of useless responses, I wrote a scathing review about their service. Suddenly they responded differently.
First they offered 20 EUR compensation (insulting). I refused and pushed back. Finally after more escalted they offered a full refund of 360,50 EUR.

The refund issue:
They confirmed the refund was processed but it took 6 business days to arrive to my bank account without proper communication about the timeline. I thought the money was lost.

The verdict:
This entire case involved approximately 50 emails back and forth. The process was unnecessarily complicated, frustrating, and unprofessional. They only responded when heavily pressured.
However, in the end the refund came and the issue was resolved.
The hardware is decent, but the customer service process is absolutely terrible.

I give 3 stars because it actually went well. The device was purchased from Cyberport.de, but Dreame eventually provided the refund anyway in the end.

It was a long and frustrating process with 50+ emails, but they solved it in the end and took responsibility. That deserves recognition. 💪

If I could give it a big fat 0 I would, doesn’t mop clean, doesn’t vacuum very well - quite happy to send anyone pics and videos of just how poor this machine is working in my house!

I purchased a X50 robot vacuum and mop back in 2025. I was lucky enough to be a part of the pre-release of this product. I purchased a coupon, which had a code to purchase the vacuum combo at a special price and receive a three year warranty and an accessory kit for this price. When it came to ordering the vacuum there was a glitch in the website which did not allow me to purchase at the coupon price so when I notified them and told them what happened they refunded me the difference. Now they shipped the accessory kit first, then the machine a couple weeks later. Machine worked fine out of the box for about six months. I contacted customer service and told them the machine was not completing the cleaning and would return to the base every 5-10 minutes to charge. The app showed it was still charged.
Customer service sent a label to return the machine. They also told me that because I didn’t pay full price for the machine I would not be getting a “new” replacement. So they sent me a refurbished one. Fast forward to today… I have returned the machine that they sent me as a replacement two more times. They replaced the battery both times. Returned it and it still will not clean and it has stopped vacuuming prior to mopping. It mops for about 6 minutes then stops to reposition, says it’s going to resume cleaning then sets there in the same spot it stopped at and drains the battery. It only heads back to the base when I press the command button to do so. The customer service is terrible. Each time I have sent it back to them it has taken about a month to just get the shipping label. Then I don’t get any updates for another month, and next thing I know it’s back! Battery replacement has been completed. Really? Cuz it still doesn’t work!!!! It’s ridiculous how much red tape is required to have the machine shipped and the returned still not working!!! I would sue them if I had more money to waste! Never purchase their stuff! Such a freaking joke of a company!

I purchased a DreamE device through Amazon and, after only three months, it developed a fault. I contacted DreamE’s aftercare team to arrange a warranty repair and sent the device back to them as requested. I was advised the repair would take around 7–14 days.

After 26 days with no update, I emailed the aftercare team again and received no response. In the end, I had to contact Amazon, who then contacted DreamE on my behalf because DreamE were not responding to me directly.

At that point, I was offered a refund as there were apparently no replacement devices available. However, since agreeing to the refund, I have received multiple emails giving completely conflicting information. One email said the refund had been sent for processing, another said it had been processed and I would receive it within 1–2 days, then a further email said I needed to provide more information before the refund could be issued.

I am now almost five weeks on from sending the device back. I have no repaired device, no replacement and no refund.

The whole process has been incredibly frustrating and the communication has been appalling. Based on my experience, I would not buy from DreamE again. A device developing a fault after only three months is bad enough, but the lack of clear communication and aftercare has made the situation far worse.

Since speaking to others who have used the device, it seems I am not the only one to have had issues. Personally, I would recommend investing in a different brand with more reliable aftercare and customer service.

My experience with Dreame’s customer service has been one of the worst I’ve encountered with a consumer electronics brand, and the problem is not a single mistake—it is a systemic failure in communication, process control, and accountability.
Chronic Misinformation and Contradictory Guidance
From the start, Dreame repeatedly informed me—explicitly and in writing—that my vacuum could not be repaired and that replacement was the only option. This position was reiterated multiple times over weeks and then months. Acting reasonably on Dreame’s own guidance, I eventually disposed of the unit via recycling.
Only months later, Dreame abruptly reversed its position and claimed the device could be repaired—after they already knew it had been recycled based on their earlier instructions. That reversal alone demonstrates either:

poor internal knowledge management, or
deliberate misrepresentation in earlier communications.

Either explanation is unacceptable.
Endless Delays and Incoherent Case Handling
This issue dragged on for months with repeated promises of escalation, review, and resolution—none of which resulted in a consistent or credible outcome. Different agents provided contradictory answers, suggesting there is no unified case ownership or internal documentation standard.
At no point did Dreame demonstrate control over the case timeline or accuracy over basic facts.
Insulting and Disingenuous “Offers”
Dreame’s proposed resolutions were equally incompetent:

A replacement unit was offered at a higher price than local Swiss retail, making it objectively worse than simply buying a new product myself.
This was followed by emails asking me to select a replacement model—only for that option to be withdrawn later.
After months of delays caused entirely by Dreame, the company capped its response with a CHF 200 “maximum adjustment,” which was then repeated verbatim in a follow‑up email, as though repetition equaled resolution.

This was not customer service—it was procedural stalling disguised as goodwill.
No Accountability, No Transparency
At no point did Dreame acknowledge responsibility for:

providing incorrect information,
causing the device to be disposed of,
or wasting months of the customer’s time.

Instead, the strategy appeared to be delay, deflect, and minimize, hoping the customer would disengage.
Final Assessment
Dreame’s customer service shows:

❌ No consistency of information
❌ No ownership of cases
❌ No respect for the customer’s time
❌ No meaningful accountability

This could have been resolved easily and professionally had Dreame offered a repair option from the beginning or honored its own written guidance. Instead, the experience permanently destroyed any trust in the brand.
I will never purchase another Dreame product, nor recommend one to anyone.
When something goes wrong—and eventually it will—Dreame has shown exactly how it treats its customers.

No way to cancel your order from the website.

If I could put zero star, I would do terrible customer service they keep saying we reviewing your refund and in five and 10 days is being processed, but they never get my money back is horrible company. The item they sent me was faulty. It took so long to arrange a refund and now I cannot get my money back every time they say something don’t buy from this company. I don’t recommend that.

If there were minus stars, the customer service would get them. HORRIBLE Customer service!

My Dreame X40 developed a fault after only a few months of normal use (abnormal water level in the tray), and the customer service experience has been extremely frustrating.

I have been trying to resolve this since December. Despite extensive troubleshooting on my side and clearly identifying the issue (the dirty water tank seal is broken, they need to just re-send it), support keeps repeating scripted responses, asking for A LOT of details, loads of back and forth and pushing a long repair process without acknowledging that this would leave me without the device for weeks.

I also called customer service hoping to resolve things faster, but the experience was terrible. I was talked over, my explanations were not acknowledged, and I kept receiving generic reassurances instead of real solutions. Suggestions like “you arrange UPS pickup” were repeated without addressing the actual problem or the inconvenience caused.

Nothing actually moves forward, and the ticket has been closed and reopened without resolution.

For a premium device, I expected much better after-sales support. Based on my experience, be prepared for a very frustrating process if something goes wrong. I mean, to be blunt, you won't get any help so you might as well either no buy from them, or learn how to fix things at home. I am still speechless of this entire experience.

I ordered a Dreame Aqua10 ultra roller. After only a month it already starter having problems with the roller. I had a lot of contact with the customerservice and was able to send it back to the factory for repair.

I bought my robotvacuum in october and now, 4 months later, i’ve had problems for 2 months and it has been gone for a month for repairs. After the repair i got it back and wanted te let de robot work again, and immediately had another issue.

I think its ridiculous that a device that’s 4 months old, but has only been used properly for a month has these kinds of problems, and Dreame doesn’t give me a normal solution.

Worst experience I’ve ever had with a product AND a customer service team.
I ordered a brand-new Dreame L10 Ultra Gen2 and paid full price for a new device — but the first unit they sent me was clearly used, opened, and full of dust inside. After that, the replacement process took forever, and every response I received from customer service was just copy-paste with zero accountability.
Then came the real shock:
The second replacement arrived in horrible condition — the box was torn, soaked, and the product itself was wet from the water that had leaked inside the packaging.
And what was their solution?
They told me I had to ship it back, wait for it to reach their warehouse, then wait again for them to “inspect it,” and only after that they might send me another one. This entire time, I have already paid for a new vacuum and received NOTHING but damaged and used units.
This level of service is unacceptable.
Instead of taking responsibility for their mistakes, they put all the burden and waiting time on the customer. I’ve wasted time, money, and patience — and all I got were repeated automated messages and more delays.
Absolutely terrible experience.
I do NOT recommend buying from them, and I will share my full experience and photos everywhere so people know what to expect before ordering.

I ordered a robot hoover with some cleaning solution and dust bags.
I ordered 6th of September.
The hoover come 1 weeks later.
The cleaning solution and dust bags are still not here!!!!
I wrote a lot of emails but they always answering the same!
I can't use my hoover to mop up, cause I have no liquid!!!!
The customer service are terrible!