As a tenant of Al Meraikhi Tower, we are very happy to stay here and highly recommend the building to others. Sumesh and Glacy from Better Homes have been very helpful and supportive. They listen to o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sena is a great agent and more importantly person. Working with him was super smooth and he solves each issue very attentively leaving all parties happy. Highly recommended
Company replied
Francesco was extremely professional and guided me through every step of the transfer. Lewis was also amazing — he solved several annoying issues along the way. The entire process was handled flawles... See more
Company replied
Jehanzeb was the Better Homes agent assigned to sell our property. From start to finish his application to the task was excellent. He was pro active in finding a suitable buyer, issued clear instruc... See more
Company replied
Company details
Written by the company
Betterhomes is the home of real estate in the UAE with the highest number of residential and commercial listings in the market. Our agents live, breathe and work in their communities – that’s why they’re more than agents; they’re locals. They know the best beaches for an early morning run, where to get the best coffee, and they’ll show you the best places for you to live.
Contact info
Vision Tower, Business Bay, 29726, Dubai, United States
- 600 52 2233
- customercare@bhomes.com
- bhomes.com
4.3
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Sena is a great agent and more…
Sena is a great agent and more importantly person. Working with him was super smooth and he solves each issue very attentively leaving all parties happy. Highly recommended
September 18, 2026
Unprompted review
Reply from betterhomes LLC
Hi Khaled,
We're pleased to hear that Sena made the process smooth and handled every issue with care and attention. It's great to know that his approach helped ensure a positive experience for everyone involved. Thank you for your recommendation! We'll be sure to share your kind words with Sena.
Warm regards,
Your betterhomes Team
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A tenant of Al Meraikhi Tower
As a tenant of Al Meraikhi Tower, we are very happy to stay here and highly recommend the building to others. Sumesh and Glacy from Better Homes have been very helpful and supportive. They listen to our concerns and handle our requests professionally. We truly appreciate their excellent service and support!
October 20, 2026
Unprompted review
Reply from betterhomes LLC
Hi Wendy,
It's lovely to hear that you're happy living at Al Meraikhi Tower and that Sumesh and Glacy have been supportive throughout your tenancy. We're pleased to know that their professionalism and attentiveness have made a positive difference. Thank you for your kind words and recommendation!
Warm regards,
Your betterhomes Team
Great experience with Sena!
Had a really good experience working with Sena. He was professional, friendly, and always easy to reach whenever I had questions. He made the whole process smooth and straightforward, which I really appreciated. Would definitely recommend him! Thanks again, Sena!
July 1, 2026
Unprompted review
Reply from betterhomes LLC
Hi Hamza,
We're glad to hear that Sena made the entire process smooth and straightforward. His professionalism, friendly approach, and responsiveness are qualities we truly value. Thank you for your recommendation and for sharing your experience with betterhomes. We'll be sure to pass your appreciation on to Sena!
Warm regards,
Your betterhomes Team
Very poor experience
We rented through Betterhomes with our dog. At the viewing we were told the dog would have a place to go, which is why we took a unit with no balcony. After moving in, the building confirmed pets aren't allowed on that floor.
We complained. Betterhomes upheld in writing that their agent never went through the building's pet rules before we reserved. They still refused any refund and closed the complaint.
If you have a pet, get every pet rule in writing from the building before you pay anything. Don't rely on what the agent tells you.
October 20, 2026
Unprompted review
Reply from betterhomes LLC
Dear Tanner,
We’re sorry to hear about your experience and understand your concerns regarding the building’s pet policy.
To assist you further, kindly register your complaint through our website at https://www.bhomes.com/en/complaints.
Please include your contact number or the name of the agent you dealt with so our team can review the matter and provide further assistance.
Thank you for bringing this to our attention.
Best regards,
Your betterhomes Team
Sumayla was very helpful and…
Sumayla was very helpful and professional across all the processes of getting us the apartment on rent.
Indeed, appreciate her conduct and approach towards the customers. Good Luck!!!
October 1, 2026
Unprompted review
Reply from betterhomes LLC
Hi Vinay,
We’re pleased to hear about your positive experience with Sumayla! It’s wonderful to know that her professionalism and customer-focused approach made your rental process a smooth one. We’ll be sure to share your kind words with her. Wishing you all the best in your new home!
Warm regards,
Your betterhomes Team
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I am super disappointed with our…
I am super disappointed with our experience with better homes.
From the moment we walk into the apartment the bathroom is full of water from a leaking ceiling.
3 days go by and nothing is fixed.
Now the 2nd bathroom ceiling starts to leak as well- we are still waiting for someone to get back to us and fix it.
Instead of acting urgently I am being asked to raise requests via the app- it i a gross over-site from ten company.
October 13, 2026
Unprompted review
Reply from betterhomes LLC
Hi Juste,
We sincerely apologise for the inconvenience and frustration caused by this experience. We understand how concerning it is to have leaking ceilings in both bathrooms, especially when the issue remains unresolved. This is not the level of service we aim to provide. Your feedback is important to us, and we encourage you to share your contact details and property information via our official channels so the matter can be reviewed and followed up appropriately.
Best regards,
Your betterhomes Team
Jehanzeb was the Better Homes agent…
Jehanzeb was the Better Homes agent assigned to sell our property. From start to finish his application to the task was excellent. He was pro active in finding a suitable buyer, issued clear instructions on the process and was always on hand to answer numerous queries. The sale was completed in a timely and organised manner due to Jehanzeb's expertese and dilligence. Would recommend him. highly to anyone thinking of selling a Dubai property.
September 1, 2026
Unprompted review
Reply from betterhomes LLC
Hi Mary,
It’s fantastic to hear that Jehanzeb made your property sale such a smooth and well-organised experience. We’re glad his proactive approach, clear guidance, and attention to detail helped make the process easier from start to finish. We’ll be sure to share your kind words and recommendation with Jehanzeb. Thank you for choosing betterhomes!
Warm regards,
Your betterhomes Team
Highly recommend better homes
Erika was wonderful to work with! She was professional, responsive and helpful throughout the entire process. I would highly recommend better homes!
September 1, 2026
Unprompted review
Reply from betterhomes LLC
Hi Alexandra,
Thank you for your kind words! We’re delighted to hear that Erika made your experience smooth and positive. We truly appreciate your recommendation and wish you all the best in your new home!
Warm regards,
Your betterhomes Team
Agent model to follow
Sena Mortoo is Someone polite, who listen, and caring of all details which important for the client,
Straight and honest.
September 12, 2026
Unprompted review
Reply from betterhomes LLC
Hi Lina,
Thank you for your kind words! We’re happy to hear that Sena was polite, attentive, and caring throughout your experience. Your feedback means a lot to us, and we truly appreciate your recommendation.
Warm regards,
Your betterhomes Team
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Deeply disappointing Experience At Better Homes
Deeply disappointed experience with Better Homes.
Listing a property came with months of chasing, repeated follow-ups and being left completely in the dark and was never LISTED. In a market where every day matters, their lack of urgency and accountability is very little to start with. This has costed me genuine tenants and rental income
The assigned agent, Gibbs, managed nothing more than a “hello” before disappearing — despite repeated attempts to follow up with him and directly with CUSTOMER SERVICE.
Keeping clients hanging, wasting their time and showing zero ownership is not professional service. It is unacceptable and disgusting.
Better Homes needs to seriously reassess its standards, because this level of unprofessionalism is simply not acceptable in a competitive real estate market.
July 20, 2026
Unprompted review
Reply from betterhomes LLC
Hi Sharbani,
We sincerely apologise for your experience with betterhomes. We understand how frustrating it must have been to repeatedly follow up regarding your property without receiving the communication and support you expected, particularly when this may have resulted in missed rental opportunities.
We take your concerns regarding the lack of follow-up and communication seriously. We have already escalated this matter to Gibbs’ manager, who will be reaching out to you directly to discuss your concerns and address the matter further.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve this properly.
Best regards,
Your betterhomes Team
Erika Jalovska is a top-tier agent and…
Erika Jalovska is a top-tier agent and a credit to BetterHomes.
She showed me around the new City Tower and couldn’t have been more accommodating of my questions, my time.
Erika’s honesty and knowledge was very refreshing in the craziness of Dubai’s real estate market and I couldn’t recommend her enough.
August 25, 2026
Unprompted review
Reply from betterhomes LLC
Hi Liam,
Thank you for your good feedback! We’re happy to hear that Erika made your experience at City Tower so positive. Her professionalism, honesty, and dedication are exactly what we strive for at betterhomes. We truly appreciate your recommendation and wish you all the best with your new property journey!
Warm regards,
Your betterhomes Team
Very nice
Very nice ! They kept all their promises and Archieval Romulo helped on this personally to make the process easier.
August 7, 2026
Unprompted review
Reply from betterhomes LLC
Hi Ghada,
Thank you for your feedback! We’re glad to hear that we delivered on our promises and that Archieval was able to personally assist you and make the process easier. We truly appreciate your trust in betterhomes!
Warm regards,
Your betterhomes Team
Reply from betterhomes LLC
Hi Altheb,
We’re sorry to hear that your experience after moving into the property has not met your expectations. We understand how concerning it can be to deal with issues such as cleanliness, pest concerns, water leakage, and lift maintenance, especially in your home.
We take the concerns you’ve raised seriously and will be escalating your feedback to the Head of Property Management and to the Manager for their review and appropriate action. We want to ensure that the issues you have highlighted are properly looked into and addressed with the relevant parties.
Thank you for taking the time to share your experience. Your feedback is important to us, and we hope the necessary improvements can be made promptly.
Warm regards,
Your betterhomes Team
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Miss Neveen works in Better homes…
Miss Neveen works in Better homes management in Al Ghazal tower. She is the most cooperative person in the better homes management, we have been living in this building for16 years and have never dealt with such a helping and trustworthy person. She is also very professional and punctual and always on time when needed. In short, Neveen is the best supervisor I’ve ever seen
June 26, 2026
Unprompted review
Reply from betterhomes LLC
Hi Eng. Muna,
Thank you for your kind words and for sharing your experience. We're delighted to hear that Nevin's professionalism, reliability, and dedication have made such a positive impact. We'll be sure to pass your compliments on to her and the Property Management team.
Thank you for choosing betterhomes!
Warm regards,
Your betterhomes Team
Very happy with the service for both Ms…
Very happy with the service of both Ms Vijaya and Shamsheer.
June 21, 2026
Unprompted review
Reply from betterhomes LLC
Hi Ana,
We truly appreciate your kind feedback. We’re glad to hear you are very happy with the service provided by Ms. Vijaya and Shamsheer.
Warm regards,
Your betterhomes Team
From 2019-2026
From 2019-2026, been with the apartment manage by betterhomes. If not only my wife went back for good, probably were still in that same apartment. I would like to thank Shamsheer and Vijaya for reminding me always on payment deadlines which was really help in securing the payment on time, if there are some issues at the building that need maintenance.
December 26, 2025
Unprompted review
Reply from betterhomes LLC
Hi Jun,
Thank you for your wonderful feedback and for being with betterhomes over the years. We’re truly glad to hear you had a smooth experience and that Shamsheer and Vijaya were able to support you with payment reminders and maintenance assistance.
We really appreciate your trust and support throughout your tenancy.
Warm regards,
Your betterhomes Team
A fantastic agent
To whom it may concern,
My name is Tom Clifford. I am the owner of a property in Uptown Mirdiff which is being looked after by Rania Samir. Looked after is, of course, an understatement. Rania has been a source of great assurance as she handles issues related to the property while I am overseas. Professionalism has been a hallmark of her work. But there is much more. Regardless of the time of day or night I call, Rania is always available with solid advice and guidance. I can honestly say her devotion to duty is above and beyond reasonable expectations.
Tom Clifford.
June 5, 2026
Unprompted review
Reply from betterhomes LLC
Hi Tom,
It’s wonderful to hear how much confidence and peace of mind Rania has provided while managing your property from overseas. Her professionalism, dedication, and willingness to go above and beyond for her clients are qualities we greatly value, and we're delighted that this has been reflected in your experience.
Warm regards,
Your betterhomes Team
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Working with Betterhomes as a newcomer in Dubai
I found an apartment and completed the entire rental process within just one and a half weeks with this agency. As a newcomer to Dubai, I had no prior knowledge of how the rental process works, so this experience was especially valuable.
I would like to express my sincere gratitude to Ronald, the agent who assisted me throughout every step from searching for the apartment to explaining the internet setup and arranging the move-in permit. All my requests were handled on the same day, and my questions were always answered within an hour or two. Even the move-in permit, which is typically the tenant’s responsibility, was taken care of by Ronald.
As for the agency itself, I must say it is highly professional. If you come across their listings while searching for a property, it’s definitely a very positive sign. Do you need the explanation of how to get Ejari certificate? They will explain it or even do it by themselves for a small commission if needed. Do you need an explanation and help with a cheque system if you are a newcomer? They will help you and explain everything.
Betterhomes team and especially Ronald, thank you once again for the excellent service and support.
May 4, 2026
Unprompted review
Reply from betterhomes LLC
Hi Alexander,
Thank you for your kind feedback. We’re delighted to hear that your rental experience in Dubai was smooth and positive, especially as a newcomer.
We truly appreciate your recognition of Ronald’s support and dedication. It’s great to know he was able to assist you every step of the way and make the process easier for you.
Thank you again for your trust in betterhomes. We wish you all the best in your new home.
Warm regards,
Your betterhomes Team
Leah coyne was the absolute best she…
Leah coyne was the absolute best she was very patient with me and understood everything I was looking for! Honestly a big thank you to her as she made my experience so easy x
May 1, 2026
Unprompted review
Reply from betterhomes LLC
Hi Aidene,
We really appreciate your feedback! It’s great to hear that Leah Coyne was patient, attentive, and made the experience smooth and easy for you. We’ll be sure to pass on your kind words to her. Thank you for choosing betterhomes.
Warm regards,
Your betterhomes team
We had some problems that are resolved now
We had some communication issues, which were eventually resolved.
We are now in contact with the company manager, and I am grateful to the company and manager Archieval Romulo for not ignoring my concerns and for working toward a solution.
April 3, 2026
Unprompted review
Reply from betterhomes LLC
Hi Kesha,
We appreciate you sharing your experience. We’re glad the communication issues were resolved and that our management team was able to assist. Thank you for acknowledging Archieval Romulo’s support in addressing your concerns.
Warm regards,
Your betterhomes Team
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