Tick Property Group Reviews 

Tick Property has been a great agency to work with. I remember renting it while I was overseas and then coming over to UK. Nino was spot on with helping throughout the formalities to book the apartment. James was responsible with the later part of our tenancy and was super helpful whenever there was a maintenance concern or what so ever. I'd recommend them to everyone. Had a lovely 1.5 years time with them.

Everything was very smooth so far. Thanks a lot to NiNi and property manager for many great helps. The flat is clean before move in. Thank you

I had a great experience throughout my tenancy. The whole process was smooth and professional from start to finish.

I would especially like to thank James, who was incredibly helpful throughout my stay. He was always responsive, supportive, and willing to go above and beyond to assist with any questions or issues. His professionalism and excellent customer service made a real difference.

Thank you for making my tenancy such a positive experience. I would happily recommend your services to others.

Really easy to deal with company. They always get back to emails quickly, and deal with any maintenance issues as soon as possible. The move in and out process was made super easy by my property manager James. Thank you!!

Smooth operation and quick setup to renting my property. I decided to rent my property but was under a time constraint to be able to cover the next mortgage payment. Tick provided me with an agent that held my hand through the process. I know I can contact him with questions and they were fast to advertise and let my property too. Thanks!

It was a good environment and peaceful communication with us and property also good

Very helpful and informative

Everyone at Tick is amazing (from what I've seen!). Nina was my saviour when I needed somewhere and Will was the kindest and most thorough manager in the world.

My experience with this agency was extremely disappointing and has caused me significant financial and emotional stress.

I lived in the property for approximately three years. During my tenancy, my understanding was that utilities were included in the rent, and this is how the arrangement operated for a long period of time.

Despite having lived there for three years, I was suddenly informed that I had to leave the property because the property had allegedly been sublet and the owner was returning. Being forced to find alternative accommodation after three years was extremely distressing.

The problems did not end when I moved out. Afterwards, I started receiving demands for council tax and other bills.

I was also wrongly associated with an electricity debt of approximately £1,800, despite the electricity account never being in my name. I repeatedly contacted the agency and informed them that I was receiving payment demands for an account that was not mine. On more than one occasion, I was told that the issue had been resolved. However, the payment demands continued to arrive.

When I contacted the agency again to explain that I was still receiving emails and letters regarding the debt, I was simply told to ignore them and block the sender instead of being given a proper solution. I found this response highly unprofessional, especially considering the amount of money involved.

Fortunately, I had written evidence showing that the electricity account was not my responsibility, and that issue was eventually resolved.

Unfortunately, the council tax dispute remains unresolved. I am now being pursued for around £1,750, even though I genuinely believe responsibility for part of that period should not fall on me. When I asked for assistance, I felt that my concerns were dismissed rather than properly investigated.

After three years as a tenant, I expected professionalism, support, and fair treatment. Instead, I was left dealing with housing uncertainty, financial disputes, and ongoing stress long after leaving the property.

Based on my personal experience, I would not recommend this agency.

Danny and Will have been excellent in fixing things and getting responses quickly.

The best experience renting I’ve ever had. The entire team is so thoughtful and courteous. From beginning to end it’s be flawless. Whenever I had any issues, Tick handled it quickly and professionally. Even when it was time to buy our own home and part ways, the process was handled fantastically. Deposit was given back quickly and straight forward. No back and fourth needed. James was who we worked with directly. I can’t begin to express how appreciative I am that he’s on the Tick team. He’s phenomenal and so kind. If you ever wonder what they’re like, take it from someone who’s rented from them for 3 years. You’d be hard pressed to find another team that works this closely with you in the stand up manner they do. 10/10

Excellent Service
I did not end up renting through Tick Property, but I feel compelled to leave a positive review as my expereince from the viewing to the cancellation of the deal was positive. The team was professional, quick to respond (even on weekends) and generally very accomodating and patient. I communicated with Sean, Nino and Tossit and have only good things to say.

Tick Properties have been very supportive during our time here, always responding to any issues or maintenance concerns and doing their best to make our home feel welcoming. Will Norris, in particular, has gone above and beyond to help us, and we truly appreciate all the effort he and the team have put in. Living with a disability isn’t always easy, but the support from the agency has made a real difference in helping us feel comfortable.

I had read the reviews and couldn't believe them, but Nini did not disappoint. Not only did she actually get back to me, but she WhatsApp'd with a potential landlord with me (I am moving from overseas) and worked with me despite the fact that I haven't lived in the UK for 37 years and hence have zero credit history. The idea of moving without somewhere to live was just horrifying, but Nini made it seamless - and even fun! She has terrific empathy, amazing follow-through, and Tick is SUPER lucky to have her!

Highly recommend Tick! They’re the most trustworthy letting agency around—even the only one that worked through Christmas. All their staff are patient and genuine, and their maintenance request system is super convenient. Don’t hesitate to choose them!

Happy with the overall experience and would recommend. Sean was responsive and proactive throughout, particularly towards the end of the process, which helped keep things moving. Communication was a bit slower at the start, but overall the purchase completed in a timeframe that worked well for me.

Having had some issues with the flat we are renting, as soon as Will and the maintenance team got involved they sorted everything out, keeping us in the loop as it went on.
Will was great when doing our flat inspection, allowing us to raise issues freely as well as going above and beyond when it came to fixing these.
It was a nice change given problems we’d had getting maintenance done renting elsewhere which often needed constant chasing from us and even then would drag on for too long.
Happy to know we can reach out to the Will and the team if we need anything else down the line

We are tenants at a property managed by Tick Property Group, and our property manager is Will. We recently had an inspection with Will, and the process was easy, well-informed, and very helpful. He was professional and made everything clear and straightforward. Highly recommended!

Extremely Unprofessional and Cost Me a Home

I had a very disappointing experience with this agency.
I clearly expressed my intention to rent a property and repeatedly asked them to send me the tenancy contract. Despite multiple follow-up emails, they never sent the contract or progressed my application.

After making me wait for an entire week – during which I stopped searching for other properties because I believed the process was moving forward – they suddenly informed me that the property had been given to someone else. This happened solely because they failed to respond in a timely and professional manner.

To make matters worse, the “alternative option” they suggested was £200 per month more expensive, which felt completely unreasonable considering that their delay caused me to lose the original property.

Their poor communication and lack of responsibility cost me time, opportunities, and caused significant stress. I am posting this review so others can avoid going through a similar situation.

From my initial call about a property to moving out 2 years later, Tick Property have been nothing but amazing. The rental process was really easy and so quick. They were always prompt in responding and dealing with any problems that occurred throughout my tenancy. Special mention to Jo, Nino and Will. 5* Tick thank you very much!!!