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Orchard  Reviews 

878
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 126 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and dedicated staff for guiding them expertly through buying and selling homes, ensuring that every single step of the journey feels completely seamless, professional, and stress-free. Many people note that representatives are exceptionally responsive, consistently communicative, and provide reliable, knowledgeable support from start to finish. However, some customers also noted frustrating issues with poor communication, including unreturned phone calls, unanswered messages, and missed appointments. A few reviewers experienced significant delays, unhelpful service responses, and disorganized processes that left them feeling unsupported during their important real estate journey.

What people talk about most

Staff

Clients share satisfaction regarding the staff, with reviewers frequently praising agents for being... See more

Service

Consumers find service to be positive, highlighting that agents go above and beyond to make buying and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praise helpful... See more

Response time

People report ambiguous experiences with response time, as some reviewers express great satisfaction, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eric was absolutely amazing helping me find my new home in Scottsdale. From the beginning, he was extremely friendly, professional, and always available. He answered all of my questions with patie... See more

Rated 5 out of 5 stars

My family and friends have used Annie and Kenney several times. They have worked so hard for us whether it’s buying or selling. Their insight and diligence says a lot for every successful outcome that... See more

Company replied

Rated 5 out of 5 stars

They were a great team! Cher Schiflett was a FANTASTIC agent. Good communicator, really listens and knows how to provide professional and responsive customer service. Sold my house and bought a con... See more

Rated 5 out of 5 stars

Quick transaction. No showings. Multiple options to sell home. Closing was about 15-20 minutes. Although I went with my personal bank, their mortgage officer would have been an easy first choice as... See more


Company details

  1. Real Estate Agency
  2. also in
  3. Real Estate Agents

Written by the company

This page has the latest Orchard reviews from our customers across the country. Orchard makes home buying and selling simple and stress-free. Whether you're a home buyer, home seller, or both, Orchard has created a service to help you avoid many of the obstacles associated with the traditional real estate industry. With Orchard, you'll never miss out on a great home because you haven't sold your current one. You can skip the showings and move into your new home right away. Our team of real estate experts will take care of your home sale and ensure you sell for top dollar on the market. Check out these Orchard reviews to get a preview of our stress-free experience. Our services are available in several markets across Arizona, California, Colorado, Georgia, Florida, Tennessee, Texas, and Washington state.


Contact info

4.0

Great

TrustScore 4 out of 5

878 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(878)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Working with Orchard and Susan Glynn…

Working with Orchard and Susan Glynn was a fantastic experience. The process went smoothly from the search to closing. The Orchard support staff is efficient and knowledgeable. Susan has vast experience in real estate which helped us make our decision. She takes time to explain things, listens and is very communicative. If you’re looking to sell or buy and need honest guidance and support I would enthusiastically recommend Orchard, the support team and especially Susan.

May 20, 2026
Unprompted review
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Reply from Orchard

Thank you for the kind words, Jennifer! We're so glad you had a great experience working with Susan and the Orchard team. We appreciate you taking the time to share your feedback!

Rated 5 out of 5 stars

Selina was wonderful to work with

Selina was wonderful to work with! She and her team made selling my home a smooth and stress-free experience. She was professional, helpful, and always available when I needed her. I’m truly grateful for all her hard work and would highly recommend her!

September 30, 2026
Unprompted review
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Reply from Orchard

Thank you for the feedback, Paul! We're thrilled to hear you had a wonderful experience working with Selina and the Orchard team. Thanks for taking the time to leave a review and recommend Selina.

Rated 5 out of 5 stars

Candice Reid was absolutely amazing

Candice Reid was absolutely amazing. I had a very difficult case and it took a while to get my funding right and she stuck by me through the ups and the downs. She went through the trenches with me. With the approval I had we went and saw houses that shouldn’t even be on the market but she kept going with me until I finally found MY house !!!!! If it wasn’t for her I would have quit along time ago but sitting here in my new house that I absolutely love typing this I am finally at peace!!!!!

July 31, 2026
Unprompted review
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Reply from Orchard

Tasha! We LOVE hearing this -- thank you for your review and sharing your experience working with Candice and Orchard. We hope you enjoy your home for many happy years to come!

Rated 5 out of 5 stars

Mr Chad Murphy went above and beyond he…

Mr Chad Murphy went above and beyond he took care of difficult situations like with the probate attorney and called the title company for me and also the buyer he made it a very smooth transition for me his supervisor is also a very nice person working with Orchard was a very positive and great experience I would recommend Orchard to anyone. Thank you again have a wonderful weekend.

August 3, 2026
Unprompted review
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Reply from Orchard

Thank you, Susie for your kind review! We're so glad to hear Chad went above and beyond for you. Thank you for taking the time to share your experience with us, we love hearing it.

Rated 5 out of 5 stars

Working with Ro Smith was the best

Working with Ro Smith was the best! She was a consummate professional, always prepared, kept us informed and always had our best interests at heart. We’ve worked with several real estate agents in the past and Ro was the best by far!

January 13, 2026
Unprompted review
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Reply from Orchard

Thank you for sharing this, Patrick! We're grateful you chose Ro and Orchard to work with, and hope you'll keep us in mind in the future.

Rated 5 out of 5 stars

Great Job Orchard

Ms. Teresa S. our Orchard realtor was excellent. Effective communicator with clear objectives and a realistic vision.

The whole Team at Orchard were very helpful.

September 8, 2026
Unprompted review
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Reply from Orchard

Thank you, Dusty for taking the time to leave us a review! We're so happy you had a great experience working with Teresa and the entire team at Orchard.

Rated 5 out of 5 stars

I was very happy with my agent Eddie…

I was very happy with my agent Eddie Munoz. He went way out of his way to help & work with me on many issues!
I highly recommend him!!

July 3, 2026
Unprompted review
Orchard  logo

Reply from Orchard

Thank you for sharing your feedback with us! We're so happy to hear you had a great experience working with Eddie and Orchard.

Rated 5 out of 5 stars

Joe Pampinella was wonderful to work…

Joe Pampinella was wonderful to work with. He was very thorough in his preparation. Very well prepared on the day we visited ten homes. I felt like he had our best interest at heart to find us the right home. I would highly recommend his services. KM

October 28, 2026
Unprompted review
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Reply from Orchard

Thank you for taking the time to share this, Keith -- we really appreciate it. And are so glad you had a great experience working with Joe and the Orchard team.

Rated 5 out of 5 stars

Every successful real estate journey

My family and friends have used Annie and Kenney several times. They have worked so hard for us whether it’s buying or selling. Their insight and diligence says a lot for every successful outcome that we’ve experience.

September 18, 2026
Unprompted review
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Reply from Orchard

Thank you for taking the time to leave Annie, Kenney, and Orchard your kind review. We appreciate it and are grateful you chose them to help you!

Rated 5 out of 5 stars

Danielle was super detail oriented

Danielle was super detail oriented, very responsive to my needs. Entire transaction was smooth and seamless. A couple of issues came up, and she was prompt to get them resolved. Closed on time!

October 28, 2025
Unprompted review
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Reply from Orchard

We love to hear you closed on time, Brad! Thank you for leaving us and Danielle this kind review. We appreciate it and are grateful you chose Danielle and Orchard to work with.

Rated 1 out of 5 stars

Lying advertising !!!

unprofessional experience because the agent was trying to negotiate price before seen the house, looks to me she wasn't want to do anything, apparently automatic offer was a hook, the agent unexperienced want to work over the phone,.

October 28, 2026
Unprompted review
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Reply from Orchard

Hi Edward -- thank you for sharing this, and we’re sorry your first experience with us was frustrating. You were contacted by more than one person from our team at the same time, and we understand how that felt like pressure. That’s on us, and we’re looking at how we coordinate outreach.

We also want to clarify that our agents ask a lot of questions in those early conversations. It’s how we get a full picture of your situation and present all of your selling options. The goal is not to push you in any particular direction, but walk you through all your options so you feel confident choosing the one that’s right for you.

If you’d like to pick up where we left off, we’d welcome the chance to reconnect.

— The Orchard Team

Rated 5 out of 5 stars

Jenni was great from start to finish…

Jenni was great from start to finish and SO HELPFUL! Everything went smoothly!

October 14, 2026
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Reply from Orchard

We love hearing it went so smoothly for you, Kendra! Thank you for sharing this and choosing Jenni and Orchard to help you with this journey.

Rated 1 out of 5 stars

No call no show unprofessional

I reached out on a friday, they wanted to schedule someone to come to the house and discuss there programs for Saturday. I informed her I work weekend nights shift but would be available around 4pm-
. I woke up early for a night shift to hear about there programs. Saturday no one showed or called although they did send a survey about my experience with my appointment. (Which they never did). No one responded to text, calls or emails Saturday.so monday I text again asking for an explanation. The text simply said we cant find an agent to help u and have closed your request. Wth. So ghost me no communication. There is no good reason why they did not show. We own our home free and clear and are relocating. House is current listed but we are worried about the market being so slow. I just want a professional communication as deserved and a apology for wasting my time with there lack of communication.

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless selling

I sold our house in Houston with the help of one of their agents, Evan Mangan. He was amazing to work with - very responsive, friendly and helpful. We had moved out of state so he helped us with things at our house before it sold. The whole team he had was wonderful - we used Orchard Title and the whole transaction was seamless and easy!!

September 30, 2026
Unprompted review
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Reply from Orchard

Thank you for sharing this kind review, Leslie! We're so grateful you chose Evan and the entire team at Orchard, including Orchard Title.

Rated 1 out of 5 stars

One of the worst Offers I have ever…

One of the worst Offers I have ever Received in my Life. This is not the Ugliest House in the neighborhood its the Best house. I stuck over $120k in this house to fix all the Flipper mistakes and cover ups. And what you Guys offered is the biggest Slap in my Face. My Value was $435 and you guys cut that in half and offer that are you guys High praying on people what put Trust in your Company. Mark Spain makes a way better offer and is Honest

October 9, 2026
Unprompted review
Rated 2 out of 5 stars

Met with Jay from Orchard Realty

I met with a realtor named Jay from Orchard in Sept 2026 and his presentation was impressive. We had over the phone communication which led to Jay emailing us documentation with numbers and what we could expect. So we e-signed based on the info he provided. The first week of Oct 2026 we met again but with a partner of his also employed by Orchard. The house that we are selling is only 3 years old and in a great location and the condition is near perfect as I live like a minimalist basically. I live a boring and clean lifestyle which reflects on the homes condition. When Jay and his partner came on the second visit apparently the numbers that Jay presented us prior were not accurate at all, I guess he just wanted to secure us signing with him. The options presented on the second visit were so far off from the initial visit and emailed interactions so we were confused. Jays partner led with a bunch of irrelevant jargon that had nothing to do with our situation. Examples are “I’ve sold over 10million dollars of homes in the past few years” and “we can list your home for a million dollars but it doesn’t mean it’s going to sell for that much”. In my head I’m like no shit Sherlock why would I even think about listing a $350K home for a million dollars? What I said during the visit was “what’s the point of these irrelevant statements other than wasting my time?” “Why would I even think about selling my home for a million dollars?” I am very good at reading people and I did not appreciate the angle they were trying to push, it seemed as if they were not operating with our best interest in mind and utilizing some sort of scripted angle they must use to position clients where they want them or something. I suggested that we are not opposed to selling below market value if that would help the sell go through faster. Jay was aware that not all of the homes in our community have been built yet and it is harder to meet builders incentives but he still presented numbers 2 weeks after we signed that indicated that we could reach the price we are looking for. However on the following visit those options and numbers changed drastically leading to confusion to why did you present us with said numbers to begin with especially after Jay had 2 weeks to do his research? Jay’s partner also was asking personal questions about our marriage which I don’t think is any of his business to be honest. Furthermore Jay also made a questionable comment to my wife on the first meeting, it was borderline inappropriate. I know he meant it as a compliment and my wife didn’t hear him fully so no damage occurred but I kept a mental note. Jay is a bald, short and extremely obese man just to set the scene, so his intended compliment came off as a bit distasteful. The comment he made was when he said “I’m going to be taking some pics of your home now” my wife said “ok let me get out of the way, I’ll make sure to stand behind you”. Jay then said “ofcourse your more than welcome to be in the pics as that would make the pics much better”. That statement is borderline unacceptable in my opinion. I’m sure my wife had she been paying attention which she wasn’t, she tends to not notice things and her hearing in one ear is not 100%. I brought it to her attention afterwards and she said is that what he said? That’s gross I hope he didn’t really say that. I then said to her I think he meant it as a compliment and it was no big deal. However with Jay’s physical appearance and I mean this with no disrespect it made the situation more awkward. Overall I didn’t like how he was comfortable making that kind of statement when we really don’t even know each other. And how they tried to push an option on us that wasn’t in our best interest, it was in Orchards best interest instead. My wife and I are young and this is our first home sell and I could tell that they tried to exploit our inexperience however I am not a dummy and I recognized their tactics. We came to Jay transparent, honest and real and he did not return the favor at all. Not to mention all of the time wasted during this timeframe of interactions which we can never get back. I would not recommend Orchard or Jay to anyone going forward. I have signed to another realty company and will leave a honest review based on my experience after the sell.

October 4, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to work with

Easy to work with, and the end result was I sold my house!! My agent, Chan, worked very hard for me, and kept me well informed about everything that was going on. She stayed in top of everything!!

September 8, 2026

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