ABOUT YOU Reviews 

The worst experience ever! My first oreder on About you and definetely NEVER AGAIN.They did not deliver the items I have ordered and paid for and they avoid to return the money.

Well guess what, I waited their 14-day return processing period and no refund was issued. How surprising.. not :)
Honestly this might be the worst company I ever bought items from. Never again.
If you expect money back once you return the items, do not bother buying here. Customer support won't do anything to help you and you'll have to write a dozen emails before getting an actual human and not their incredibly annoying AI agent.

Fast shipping and fast return processing.

I returned the product on time in late March, but About You rejected my return, claiming the return window had passed. The reason turned out to be their own careless blunder with the return handling: customer service provided a tracking code for some non-existent package as "proof" and tried to dodge responsibility behind company policies. I literally had to guide them step-by-step to show they were looking at the wrong shipment.

When they finally admitted their internal error, the solution offered was that I had to handle the entire return process all over again from scratch because of them. As compensation for the trouble and wasted time, they offered a restricted 15% discount coupon for my next order.

It is a complete insult to the customer to assume that after this messy back-and-forth, I would ever want to spend another single cent with this company. My time as a customer ends here.

I am giving one extra star only because, prior to this incident, I had been quite satisfied with About You. However, customer satisfaction clearly does not seem to be a very high priority in this company's values.

Easy returns, a bit slower delivery.

I recently had to buy a new wardrobe of clothes and About You had everything I wanted. You get what you see, everything arrived with the quality I expected, real brands (no knock offs). Unsure if pricing is competitive or not but it didn't matter for me. I got what I wanted, and I ordered a lot too. Never had to return anything.

Good prices, good selection, reliable delivery. No complaints.

I returned an item and the return was confirmed, yet I am still waiting for a refund of €26.90.

During the process, I contacted customer service multiple times and was repeatedly assured that the refund had been initiated and would arrive within a few business days. At one point, I was even asked to close an open PayPal case so the refund could be processed without issues. I followed this request and provided confirmation.

Since then, no refund has been received and communication has stopped entirely.

At this stage, the issue is no longer a delay but a lack of reliability and accountability in handling a straightforward refund. I expect this matter to be resolved promptly.

Everything was great, fast shipment and even a return was handled speedy. Will
Definitely buy there again

They do not issue refunds for returned items! I have email threads with customer support where I receive only automated responses. Very dissatisfied. Raised a chargeback, which will cost them more than a normal refund…

Ordered some clothes for martial arts, sizing was completely off so i returned them via their label. Tracking shows that everything was returned, waited couple of weeks with no information from Aboutyou, contacted them and their customer service has asnwered that "team is working on my request". Tried to contact them again, get some more info, they either ignore the emails or send the same automated response with an attitude. It has been almost 2 months now and i havent received my funds back, they are not responding. This seems like a total scam or absolute incompetence of customer service!

I can't talk about all the products, but the mens underwear are fake, all are made at the same factory with the same shity material. The material is so cheap and poor that the underwear are good for 4-6 months. Also the delivery is very slow, on the site they say that will deliver the product in 48h, but one week later no sign from About you or the delivery company.

First, I have received my order from ‘About you’ very late. Unfortunately the product doesn’t fit, and the returnlabel is wrong, so I can’t send it back. There is no customer-service mail available, only a chatbot that guides you to a dead-end. So I can’t get a new label and it’s sooo frustrating that there is no one to contact! Sooooo much time spent on something that could have been so simple!

Got scammed, order not delivered… careful with this company, they’re not refunding.

I am extremely disappointed with my experience with About You.

I placed an order on April 5th, expecting it to arrive within the promised delivery time. However, the order did not arrive as scheduled, and I had to contact customer service myself to find out what was going on. Only then was I informed that the new delivery date would be April 22nd — a significant and unacceptable delay.

What makes this even more frustrating is the lack of proactive communication. I was not notified in advance about the delay, which shows a lack of professionalism and respect for customers’ time.

As compensation, I was offered a 20% discount voucher, which I find insufficient given the inconvenience caused. When you rely on a company for timely delivery, especially for planned purchases, such delays can seriously disrupt your plans.

Overall, this experience has left a negative impression, and I hope the company improves both its delivery reliability and customer communication in the future.

About You is one of the best online stores I regularly order from. Delivery is always very fast, and the customer service is exceptionally friendly and helpful. Whenever I have questions or issues, it is easy to get in touch with support and I receive a quick response. The store also offers a huge selection of products and often has great discounts. I am very satisfied with About You, have ordered there many times, will continue to shop there, and highly recommend it to everyone!

I placed an order which took four weeks to arrive, far longer than expected. To make matters worse, I was then hit with an unexpected £55 charge just to receive the parcel, something that was never clearly communicated upfront.

I had no choice but to pay it, and I was assured that this cost would be refunded. However, it has now been over two weeks since that promise was made, and I still have not received my money back.

I have repeatedly chased for an update and have been completely ignored. The lack of communication and accountability is incredibly frustrating and disappointing.

This situation is not just inconvenient, it’s genuinely distressing. £55 is a significant amount of money, especially during a cost of living crisis, and the apparent lack of care or urgency from this company is unacceptable.

How is it okay to treat customers like this? And if you tell me to email, and then not reply is just not on.

Excellent service, fast delivery!