After two working days! About You informed me that the product is not in stock. With one generated default template mail my order was cancelled. I called servicedesk and had to wait 25 min b... See more
Company replied
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I‘ve ordered a pair of shoes over a week ago and they still haven‘t shipped. AboutYou keeps sending me emails that it‘s taking longer than expected, but every time they keep pushing the estimated wind... See more
Company replied
I bought Teva sandals online from About You (NL), they arrived two days later, spotless, the right size and colour, no issues whatsoever. Very happy! I was a bit cautious to order from About You due t... See more
This Saturday after returning an order from Bulgaria to Germany (I guess), my wife have put her wallet with all her identification cards and debit cards in the package by mistake and have been try... See more
Company replied
Company details
Written by the company
Bestel jouw favoriete items vandaag nog bij ABOUT YOU. Gratis verzending* & retour! · Meer dan 2.000 merken · 30 dagen bedenktijd
Contact info
3.0
Average
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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This website is a scam i made an order…
This website is a scam i made an order on 21st of august stated delivered on 26th and never received anything with postnl and they keep just creating tickets with no closure
September 3, 2026
Unprompted review
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my shipment is delayed for 3 weeks now…
my shipment is delayed for 3 weeks now (ordered on 8/1) .. and I keep getting "Unfortunately, in our warehouse, we are currently facing a technical problem that causes delays in the processing of your order." with no end in sight. And all I am waiting for now is "items in your order are out of stock" message ...
August 20, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hello Miha,
We are very sorry for the delay in your order. Due to a large order volume, there may be delays in our deliveries. This is certainly not our standard and we are already working to improve it.
Please contact our customer service team again to explain the situation.
They will get back to you as soon as possible.
Thank you for your understanding.
Yours faithfully
Your ABOUT YOU team
Out of stock message after two days
After two working days! About You informed me that the product is not in stock.
With one generated default template mail my order was cancelled.
I called servicedesk and had to wait 25 min before talking with a employee. In the middle of conversation call was directed to evaltuation computer. Service employee never called back. Chatbot would connect me to employee also not working. The would send me an email also, which never happend.
This was the first and last time I ordered here.
August 19, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey,
Thank you for your review!
We are very sorry to hear that your order has been canceled. This is absolutely not in line with our standards.
Cancellations usually happen when our current stock runs out. Since our inventory is updated frequently, items are typically available again a short time later. If the webshop states that an item is currently unavailable, you can always sign up to receive a notification (via a push notification in the app or an email) once it is back in stock.
If you would like more information about this, please feel free to contact our customer service team.
We hope to welcome you to our webshop again in the future!
Best regards,
Your ABOUT YOU Team
Delivery was fast!
July 1, 2026
Unprompted review
I order shoes size 44.5 and they…
I order shoes size 44.5 and they delivered to me a size 43. They even see the and check the sizes when they send to the customer? So unprofessional.
August 12, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hello Mel,
We're sorry to hear that you received the wrong size. This is certainly not our standard and we are already working to improve.
Please send an email with your order number to our customer service department.
We assure you that they will do everything in their power to find a solution to your problem.
Yours faithfully
Your ABOUT YOU team
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Order taking forever to be shipped
I‘ve ordered a pair of shoes over a week ago and they still haven‘t shipped. AboutYou keeps sending me emails that it‘s taking longer than expected, but every time they keep pushing the estimated window further.
August 12, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Moritz,
Thank you for your review!
Our apologies for the delay with your order. Due to a high volume of orders (summer sale is always a very busy period for fashion ecommerce), delays may occur in our deliveries. This is certainly not our standard, and we are already working to improve this.
If you would like more information regarding the status of your order, I recommend checking the tracking link in your shipping confirmation email. You can find the tracking status of your package there. Additionally, you can see if our Chatbot can provide you with the correct information. If that is not sufficient, you can, of course, always contact our customer service by email or phone.
Thank you for your understanding.
Best regards, Your ABOUT YOU Team"
Great website!
Extremely transparent with the policies and prices, great deals, super easy shipping and returns.
July 3, 2026
Unprompted review
This company is really bad and really…
This company is really bad and really unprofessional. I ordered shoes which were discounted, which then I recieved completely different shoes from what i ordered. I called them and asked for solution, and the only thing that i got was, sorry, you have to return the shoes, and we can not send replacement, you have to order them again, but now there is no discount anymore. Really disappointed and really bad company, don't order here, to save your time and nerves.
July 23, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hello Nikola,
We are sorry to learn that the items you ordered do not meet your quality requirements or ours, and we apologize for the inconvenience.
However, please send our customer service an email with your order number.
Our customer service team will be delighted to help you!
Sincerely yours
Your Team ABOUT YOU
I am extremely disappointed with this…
I am extremely disappointed with this purchase. I ordered Karl Lagerfeld swim briefs, but as soon as I opened the package, I noticed that the original tag had been cut off. This was never mentioned in the listing.
On top of that, the item does not match its advertised condition at all. It is completely different from what was shown in the photos and described in the listing.
I feel misled .
July 23, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hello Kokos,
Thank you for your message.
All suppliers are authorized and the products on our site are original. Unfortunately, the original packaging is sometimes damaged, so in exceptional cases products are packed in white universal packaging.
However, we regret to learn that the item ordered does not meet either your or our quality requirements, and apologize for any inconvenience caused.
We invite you to send an e-mail to our customer service department, which is proactive and will undoubtedly do its utmost to alleviate the problems you have encountered.
We thank you for your message and will use it to improve our service.
Yours faithfully
Your Team ABOUT YOU
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Al meerdere keren via about you…
Al meerdere keren via about you besteld,snelle levering,groot assortiment ,betere prijzen ! Top site 😊
July 3, 2026
Unprompted review
I am extremely disappointed with this…
I am extremely disappointed with this experience.
I have always used ABOUT YOU and trusted the brand, which is why I felt comfortable placing an order through ABOUT YOU Outlet. I never expected to have such a poor experience.
My order is marked as completed/delivered, but I have not received the parcel.
The tracking number provided however, when I try to track it, the carrier indicates that no parcel exists with this tracking number, which is very concerning.
I also have a flight coming up very soon, so I would really appreciate a prompt resolution to this issue.
July 1, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Zehra,
Thank you for your message.
We are very sorry to hear that something went wrong with your order. This should never happen!
It's certainly not our habit and we'll do everything we can to make up for your disappointment.
Your feedback is important to us and we take criticism very seriously. Consequently, we have passed on your comments internally.
It would be great if you could contact our customer service so they can support you with the issue. They will try their best to help you as soon as possible.
Best regards,
Your ABOUT YOU team
Illegal data
Today I received an email from this company so called because I subscribed or ordered in the past. Which I did not.
That means this company gains info via an illegal way, for instance buying date via odido hack.
Therefore, sincerely FO.
July 3, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Niels,
Thank you for your review. I'm sorry to hear that you've received a newsletter which you did not subscribe for. On the bottom of the page you can click on 'Unsubscribe' and this way you can make sure you won't receive any emails again in the future.
As About You is a German company, we're legally obliged to stick to the strict privacy laws in Germany. These are even more strict than the Dutch or EU ones. We would receive an enormous punishment if we would use data from other companies as this is strictly forbidden. We are handling our data very carefully. If you'd like to know more about this, feel free to read our privacy policy that you can find on all our webshops.
I hope I've informed you well and I wish you a nice rest of the day.
Kind regards,
Your ABOUT YOU Team
Very disappointed with About You
Very disappointed with About You. I returned my order over a month ago and still have not received my refund. I have called customer service four times, and each time I received the same automatic response saying they would investigate and get back to me. However, no one has provided an update or resolved the issue.
Waiting more than a month for a refund is unacceptable. The lack of communication and customer support has been extremely frustrating. Based on this experience, I will never buy from About You again and cannot recommend this company to others.
May 26, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Ana,
Thank you for your review. I'm sorry to hear that you had to wait so long for your refund. Unfortunately, we have had problems with the refund system for some time now, which meant that it looked like they had been processed, but in the end they were not confirmed and you did not actually receive the money. We apologize for this! Unfortunately, this also meant that it took much longer than we had hoped to resolve the issue, and we are doing our utmost to deal with it as quickly as possible.
If you still haven't received your money, I recommend contacting our customer service team. They are aware of the issue and will try to help you as soon as possible.
I hope you will give us a second chance and that we can welcome you back to our webshop.
Kind regards,
Your ABOUTYOU Team
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Disappointed
I ordered a jacket on aboutyou.nl
It took 4 days before they shipped my item. When i was at work i received a message from the carrier that my parcel was delivered. Unfortunately there was nothing in my mailbox or delivered at my neighbours. After this i contacted customer service using the chatbot and contactform. Unfortunately i didn't receive an answer from both.
Wish i had read the reviews about this webshop before. My ordernumber is aynl-545-384806921
Update 10-07-2026:
Zoals in het onderstaande bericht van de klantenservice gevraagd heb ik op 26-06-2026 een e-mail gestuurd. Helaas ook hier tot op heden geen enkele reactie op gehad.
June 19, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Ron,
Thank you for your message.
We are very sorry to hear that something went wrong with your order. This should never happen!
In order to help you as much as possible, we invite you to send an e-mail with your order number to our customer service department, who will do their utmost to resolve the problem as soon as possible.
Best regards,
Your Team ABOUT YOU
Quick
Quick, easy, and I got my clothes cheaper here than at another store. Pretty happy overall.
May 10, 2026
Unprompted review
I returned my order to ABOUT YOU and…
I returned my order to ABOUT YOU and provided valid proof of shipment and tracking information. Despite this, ABOUT YOU refused to issue a refund, claiming that the package weight upon arrival did not match the original shipment weight.
Any discrepancy that occurred during transport was clearly outside of my control. As a customer, I fulfilled my obligation by returning the item correctly.
I am very disappointed with the way this case has been handled. Customer service confirmed several times that they will not reconsider their decision, even if I provide a police report.
I kindly ask ABOUT YOU to contact me directly and review my case once again in order to resolve this matter fairly.
January 4, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Salenko Anastasiia,
We are sorry to hear that you are not satisfied with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
However, as via this platform your personal details and the respective order aren't visible due to privacy policies, I recommend sending your complaint either to our customer service directly or file an official complaint via Thuiswinkel. In these cases our customer service can look into the case and help you further.
We thank you for your message and use it for our development and improvement.
Yours faithfull,
Your ABOUT YOU Team
I am very disappointed with my…
I am very disappointed with my experience with ABOUT YOU. You cannot leave reviews for products, which makes it difficult to share honest feedback. Delivery takes around two weeks, which is quite slow compared to expectations. The order status is also not updated in real time, so it is not reliable. In addition, the product quality is poor and does not match the descriptions or expectations. Overall, I do not recommend this service.
April 21, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Maria,
We are sorry to hear that you are not satisfied with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfull,
Your ABOUT YOU Team
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I had a mistake in my delivery address…
I had a mistake in my delivery address and noticed right after ordering. I called the service but they were not able to correct it.
April 15, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey,
We are sorry to hear that you are not satisfied with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfull,
Your ABOUT YOU Team
Avoid this company if you want to receive what you have paid for
Appalling company.
Their "shipment updates" are untruthful (to be polite), with the supposed delivery not moving in days.
If they are shipping from where they say they are, I could have driven to and from there ten times since I paid for the item.
April 11, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey David,
We are sorry to hear that you are not satisfied with our services. Your feedback is important to us and we take criticism very seriously. We will pass on your comments internally.
Therefore, we thank you for your message and use it for our development and improvement.
Yours faithfull,
Your ABOUT YOU Team
Spak
Inside the box, the no-name boots were wrapped in paper of the brand I ordered.
If this was not done intentionally to mislead, then what exactly counts as misleading?
April 9, 2026
Unprompted review
Reply from ABOUT YOU Nederland
Hey Sofia,
Thank you for your message.
All suppliers are authorized and the products on our site are original. Unfortunately, the original packaging is sometimes damaged, so in exceptional cases products are packed in white universal packaging.
However, we regret to learn that the item ordered does not meet either your or our quality requirements, and apologize for any inconvenience caused.
We invite you to send an e-mail to our customer service department, which is proactive and will undoubtedly do its utmost to alleviate the problems you have encountered.
We thank you for your message and will use it to improve our service.
Yours faithfully,
Your Team ABOUT YOU
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