BSL

Great selection and competitive prices, often better than at other online stores! Orders arrive quickly and returns are easy too. We usually keep quite a few items but when we do need to return, we don’t have to wait long for the package to be processed and the refund to be issued. Recommended!

My beloved Samsonite suitcase arrived damaged on my recent trip back to BSL with Austrian. The suitcase had been left behind due to a delayed arrival into VIE and barely made connection. It looks like handling was rather rough as the metal frame had visibly been damaged and as a result, the telescopic handle is now permanently jammed inside and can no longer be extended. The delivery person confirmed this permanent damage as well and advised me to contact Swissport or the airline directly. I did both; no response from Swissport and Austrian asked me to forward my case to Dolfi1920. Based on the reviews, I was preparing myself for a very long wait but surprisingly received a response within a few days. This is where the good news ends.

Dolfi1920 offered me 24€ compensation for what was significant damage to my suitcase, which has completely changed its functionality. Yes, my suitcase wasn't newly purchased but it was in excellent fully working condition when I checked it in. They give the same explanation to everyone here about how they depreciate the suitcase based on age, without taking anything else into consideration. I understand the simplicity of this approach is attractive to them (and to airlines) but it certainly isn't fair to passengers. We go to the airport with a suitcase with plenty of useful life left and receive a suitcase upon arrival that in some cases can't be used again or has lost a key feature such as the use of the telescopic handle as is my case.

The 24€ compensation is a joke! The online shop offers limited selection (not the best prices either). There is nothing I can buy from the online shop with this paltry compensation that can even remotely replace my Samsonite suitcase. The fact that it wasn't a year or two old shouldn't matter (Samsonite suitcases are known to be well-made and last a long time). What should matter is making passengers feel whole. If your suitcase is no longer usable with the same functionality as before, you should get another one that is similar to the one you had. Otherwise we end up getting the short end of the stick under the guise of customer care. 24€ compensation for a branded suitcase that I can no longer comfortably travel with without the damaged telescopic handle!

I have asked to have this insufficient compensation reconsidered and if they refuse, I have also requested to have the money deposited into my bank account. I will probably be forced to replace my suitcase (which I wasn't planning to do for another 2-3 years probably) and at least I should be able to use this money to buy a suitcase that will suit my needs given the limited selection in their online store. Clearly all of this at my own expense despite the fault not being mine at all for what happened. Overall not a great experience and not recommended, though none of us end up having to deal with Dolfi1920 by choice!

I have only had positive experiences with Galaxus so far! They have a broad product selection (some of the items I have bought include Christmas stockings, a poffertje maker, a floor mop, a shoe rack, Calida sleepwear and L'Oreal products), their prices are typically competitive (by Swiss standards), availability is generally good and shipping is quick once your items leave the warehouse! What I appreciate the most, however, is the customer service. They have a chat where someone joins to help you right away and returns in store are super easy as the employees are always friendly and efficient (definitely the case at the Basel Digitec location). In my latest order there is an item that apparently is from an external supplier, which I canceled and am working on getting a refund for. This has been less easy than with items that come directly from Galaxus/Digitec (the supplier has been completely unresponsive) but hopefully this too will be resolved soon. Overall, Galaxus is one of our preferred shopping platforms for a wide range of items we need!

Recently placed two orders with Boozt as they have a good product selection across many brands I like and offer attractive prices as well. However, their return process is painfully slow. My first return package was delivered on 30th October and there is still no progress on getting a refund. Unfortunately, I will need to return a few more items from the second order and am already dreading the slow return process. I like shopping at Boozt but not the experience in case anything needs to be returned, and so I will probably not shop here frequently in the future. Sorry Boozt! However, their live chat has been helpful (much more responsive than emailing customer service) and so I added a star to my original rating to reflect this.

Second time ordering a giant box of different wines, some of which I bought again! Always find new and exciting wines to try, plus great savings + free gifts!

I had never booked with Crystal Travel before but after the prices Google was showing me kept going up as soon as I went to book (and they weren't direct either), I decided to give them a call. They had some pretty attractive offers on their website but Leo found even better ones for me! I ended up with direct flights with one of my preferred airlines for hundreds of pounds less than I would have paid if I had booked on my own through the American website. I couldn't believe I had never heard of them before and taken advantage of their services, plus the savings. Great experience overall and Leo was incredibly patient and helpful!

Having just come back from my amazing trip to NYC, with comfortable and affordable flights despite booking just a week before my departure date, I had to post this review. Crystal Travel is unlike any other flight booking site/company I have ever worked with and my initial skepticism was clearly misplaced.

I will definitely call Crystal Travel again to book my next trip to the US with Leo's help!