The chairs I ordered are excellent, however, not so much the delivery. Th Ed delivery arrived on time but the delivery driver was a woman on her own who was not able to carry the boxes from her van to... See more
Company replied
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Review summary
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Reviews shaping this summary
Easy purchase and super quick delivery (although the driver wasn’t helpful and I had to lift it in myself). The shed itself is “ok” but not as good as I expected so glad it was reduced when I bought i... See more
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When my product arrived by the delivery team I could not wait to set it all together in my garden it was quite a large parasol. So you can imagine it took up a lot of space. When in place and left for... See more
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Order was delivered promptly. There was a problem when one of my items arrived in that a part was broken. Customer service was very quick to respond to my email and photos showing the damage and a rep... See more
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Company details
- #11 of 16 best companies in General Store
- #360 of 400 best companies in Home Furniture Shop
- #104 of 123 best companies in Garden Furniture Shop
- #218 of 235 best companies in Homewares Shop
- #75 of 87 best companies in Outdoor sports shop
- #248 of 262 best companies in Pet shop
About Yimbly
Written by the company
YIMBLY | FIND IT, BUY IT, LOVE IT
Our range spans from furniture, home and garden essentials, to pets, electricals, and more. We've carefully curated our high-quality products to offer the best value for you.
Our mission is to relentlessly pursue the best products for you. Our goal? To be that one-stop destination that prioritises your time, cherishes your investment, and earns your trust.
We've carved a niche as a shopping experience that puts customer trust at its forefront, offers a wide variety of consumer friendly products, and uplifts the genuine voices of our dedicated community. We seek to be the anchor point for consumers who prize quality, authenticity, and an enlightened shopping journey.
Free Delivery On Orders Over £50
Written by the company
- Next Day Delivery also available
- All items purchased with us are sent to you by our carefully selected trusted Yimbly partners, orders over £50 are delivered free. For orders under £50 the delivery cost is £2.99.
Free 30 Days Returns Policy
If you're not entirely happy then just return it
We do not charge you a restocking fee so it is free of charge to return the product(s) to us, all you would be required to do is cover the cost of the return shipping unless the item is faulty or damaged.
Contact info
One Canada Square, E14 5AP, London, United Kingdom
- 0161 444 9879
- support@yimbly.com
- yimbly.com
4.1
Great
3k reviews
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I am a new Customer but found all the…
I am a new Customer but found all the staff polite and helpful on any queries i have on receiving or returning
so will continue to use Yimbly for the future.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Yimbly
Thank you so much for the lovely review! 🌟 We are delighted to hear that your order arrived promptly and that you are happy with the quality of your product. Providing an efficient service from start to finish is always our top priority. Enjoy your purchase, and we hope to see you again soon! 😊📦
Yimbly Customer Service team
Rubbish
Rubbish. I ordered but not only did it never arrive, they had the brass neck to ask ms for a review. I have deleted them and am still awaiting a refund.
8 July 2026
Reply from Yimbly
We are truly sorry to hear that your order never arrived and for the frustration this has caused. We understand your disappointment and sincerely apologize for the inconvenience, especially regarding the refund. Please can you contact us at support@yimbly.com so we can look into this further for you.
Reply from Yimbly
We are so happy to hear that you enjoyed your experience with us. We appreciate your kind words!
Reply from Yimbly
Thank you for your wonderful feedback! We are so pleased to hear that you are happy with both the delivery time and the excellent quality of your product. We appreciate your support!
Ordered on phone very pleasant and…
Ordered on phone very pleasant and helpful employee. Came within allotted time. They kept in touch with details of delivery. Well packed. Not put up yet . Very reliable firm to deal with.
8 July 2026
Reply from Yimbly
We are so pleased to hear you had such a positive experience with our team and the delivery process. We truly appreciate your kind words and excellent feedback!
Hedge Trimmer
This hedge trimmer seem good bit of kit saves me getting out my large hedge cutter.. I havnt tried out this new small trimmer yet but as I say looks useful tool .
8 July 2026
Reply from Yimbly
We are so glad to hear that our hedge trimmer looks like a useful tool for you! We hope it makes your gardening tasks much easier. Thank you for your positive feedback.
Good quality garden furniture
My rattan chair is just as described, and is perfect for relaxing in the garden. It was despatched promptly and very well packed. Many thanks!
8 July 2026
Reply from Yimbly
Thank you for your wonderful review! We are so pleased to hear that your rattan chair is perfect for relaxing and that you found our dispatch and packaging to be excellent. We truly appreciate your kind words!
Unprofessional behavior
You delivered it to the wrong address, then refunded me because you were out of stock. It said on the account that I signed for it, but I didn’t even know the address you delivered it to (therefore not checking identification from the recipient. SHAME ON YOU
1 July 2026
Reply from Yimbly
We sincerely apologie for the significant issues you experienced with your recent order. Delivering to the wrong address and then canceling due to being out of stock I can see you have now been refunded.
The people that I dealt with were very…
The people that I dealt with were very helpful and polite
30 June 2026
Reply from Yimbly
We are so glad to hear that our team was helpful and polite during your experience. We appreciate your kind words!
Reply from Yimbly
We appreciate your feedback regarding the delivery. We understand your concern about the package placement and are reviewing our delivery protocols to prevent this from happening again.
Reply from Yimbly
We're happy to hear that our communication regarding your goods and prompt service met your expectations. We appreciate your feedback!
Comfortable seating at an affordable price
I know its a cheaper version of rattan but it was easy to build and very comfortable to sit in and looks the part on the patio.
7 July 2026
Reply from Yimbly
We're so happy to hear you found the furniture easy to build and comfortable, and that it looks great on your patio! We appreciate your kind words.
Reply from Yimbly
Thank you so much for your wonderful review! We are delighted to hear that you are happy with your product and that our delivery service met your expectations. We truly appreciate your support.
The refund we received came to us…
The refund we received came to us without any hassles or problems so we were happy of this.
7 July 2026
Reply from Yimbly
We're truly glad to hear that your refund process was smooth and hassle-free. We appreciate you sharing your positive experience with us.
Dont have stock...
Dont have stock of whats ordered even though it shows as in stock. Reordered as showed stock again but had another email to say its canceled. Waste of time and effort. Response states this can happen, however this happened twice on the same product after cancelling. Why was the inventory not updated to reflect? Complete lies, stay away from this company.
7 July 2026
Reply from Yimbly
We hear your frustration regarding the stock issue and order cancellations. Our inventory updates automatically, but high demand can occasionally lead to unexpected stock shortages.
see the various emails
29 June 2026
Reply from Yimbly
We have reviewed our records and can confirm that our support team has responded directly to your email regarding this matter. A resolution has been provided to address and conclude your concern.
Reply from Yimbly
Thank you for your wonderful five-star review! We are so pleased to hear that you experienced good customer service and that your goods arrived on time. We truly appreciate your feedback!
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