UPS Reviews 

UPS is the worst delivery company I have ever dealt with. My package has been delayed for more than a week with false tracking updates and no real delivery attempts. Their drivers don’t come, they lie in the tracking, and customer service is completely useless.
Absolutely terrible experience.

I join those who tell ups service is not worth even 1 star. They write they tried to deliver but nobody was home which is not true. Several times already i didn’t move from home on those days! Simply lies, shame.

Just to add a nail in the coffin as it is clearly a dead company.
They managed to bring the product from Czech republic to Brussels in less than 1 day, just to linger 4 days and decide to return the product to the sender, as per my request (which didn't happen)
The useless chat bot, is simply ... useless. Spending 2 hours on calling center, they told me I asked to be shipped back to the sender. I empathized , I didn't on which they have no objection (because there is no trace of such request) Up to this point I was calm and polite, so I just asked for a swift resolution.
The lady on the phone told me I need to call another service because she can't do anything on her side. She had Indian accent. Nothing wrong with that) and I wonder what is the use of a call center that tells you that you should call another call center ? UPS opened a cheap center, just to check the thick.
Product still on its way to the sender.

UPS service is terrible. They never deliver on time, they don’t follow instructions, and customer support is useless. Every time I call, no help at all. Worst delivery service.”

They BROKE my TV on transport and their response is basically a FRAUD, as these terms they mention now are NOWHERE TO BE FOUND in their contract, terms of service or any legal document anywhere in their website:
"Shipping TVs larger than 32 inches is prohibited within our small parcel network; therefore, we are unable to issue a claim for UPS liability.
Indeed, this damage cannot be accepted due to non-compliant, uncertified packaging, and not due to the nature of the product being shipped.
The packaging must be successfully tested in accordance with ISTA 3A or DIN EN 22248 by an independent laboratory or UPS Packaging Lab. It is not recommended to use the original inner and outer packaging when shipping TVs as this is for upright transportation on a pallet."

So as a customer I have to hire a laboratory to test the official and original packaging of the TV? Are you kidding me? Also, if big TV's are not accepted, why they don't specify it in their website in "forbidden articles"? Or, why did they accept the package when I delivered it to them? As soon as you accept the package, that's a contract and you are responsible.

It won't stay here and I will sue them to the European Consumer Centre and the national consumer protection authority. I don't accept such a reply.

1 star because 0 is not possible. Claims to not find the adresses, when all other delivery operators find it and refuses to leave the package at a pickup point.

It happens over and over. Someone sends us a package. UPS should deliver. They say we were not home and leaves it at a depot. WE ARE HOME. Happens over and over. Just laziness by the delivery drivers.

Review of UPS Courier Service for U.S. Embassy Passport Delivery

We had our U.S. visa interview on October 30th, and everything went smoothly. We received our visa without any issues, and the service at the U.S. Embassy was excellent.

However, since my visa stamping was delayed, I paid €40 for home delivery of my passport through UPS, the embassy’s designated courier service. Unfortunately, the experience with UPS was very disappointing.

UPS took 7 days to deliver my passport, even though it was shipped on the 7th and should have arrived much earlier. During this period, UPS changed the delivery date three times. Because of these constant changes, I had to take leave from work on all three days and stay at home waiting for the delivery. Finally, I received my passport only on the 14th, which caused unnecessary stress and inconvenience.

This was a very poor service experience from UPS. I strongly believe the U.S. Embassy should review and improve the courier arrangements, as applicants depend on timely and reliable delivery of their passports.

Horrible.

5th time that they change the delivery date.
It's a shame because in my building there are facility lockers so they couldn't have put the package there.

I wish that we could choose the delivery company...

They had to deliver a package to me 2 weeks ago. The delivery kept failing because "customer unavailable" despite me being home. Driver never called or left a delivery notice. Called them to ask as a not to the driver to call my phone number, they agreed, but driver never called anyway. Customer service promised I would be called back in 24h, never happened. Now after 2 weeks they reported the item broken.

I wish I had read the comments here before using UPS. My package arrived broken. So far I’ve made 9 phone calls, sent 7 emails and filled out 3 damage claims. No result with no end in sight. How is this company still operational?

I really have to censor myself. Below qualifications. A disgrace. Deliver 5. No 6. Out for delivery. Maybe 11. Literally

I’ve been trying to resolve a customs issue for several of my shipments (tracking numbers: 1ZV257H30406941038, 1ZV257H3D312732820, and 1ZV257H30412702445) that have been stuck in the Brussels warehouse since early November.

I’ve already emailed beimport at ups dot com and was promised a reply within 24–48 hours, but I have never received any response. I have also called the UPS Belgium hotline (+32 78 250 877) countless times, and it’s impossible to reach anyone or get real assistance.

It’s incredibly frustrating to deal with such poor communication and zero accountability from a company of this size. These packages have been sitting in the warehouse for days, and no one seems to care enough to help customers move things forward.

UPS - please step up and do better for your customers. We deserve clear updates and timely support, not silence and automated replies.

UPS does not present packages at home addresses, but goes straight to the parcel shop, even though I paid extra for this home delivery service.
This happened 2 times out of 2 different orders (100% wrong). Their robot assistant does not understand, nobody there to pick up your problem. Just drive and get your package and smile at the idea you paid it.

The worst shipping company. They never deliver orders to the address, but instead take them straight to pickup points as far away from the customer as possible, to make things worse for the customer.

What a terrible user experience with UPS. I got an email that my package could not be delivered because I was not at home. The package would be send to a pick-up point. The tracking info also shows this. Unfortunately the package never arrived at this pick-up point. So I need to make a claim, digital only. When trying to send my claim online I get a pop-up message that my claim can not be send and that I need to call the 078- number. When calling the 078-number they state that.... claims can only be done 'online'. Catch22. Kafka. Incredible. They lost my package and I have no possibility to file a claim anywhere. If possible: stay away from this incompetent, fraudulent company!

First the attitude, the rude and loud “helloooooooo” especially when he just slams the package on the stairs before I could properly but my shoes on, I live in a small apartment building. The neighbours are elderly people, I’m a teen girl, if I didn’t had to sign anything why not let it at the door why proceed to look for me and then slam it on the stairs. Besides the loud talking in another language in a more irritating tone and slamming the front door hard shut. I don’t mind another language but it was visible that it was targeted at me with the tone of it, especially when after he slammed the door shut.

As soon as I saw my carrier was UPS, I knew I'd get screwed over. Did not deliver my package at all and pretended like they did, then I need a code to reschedule the delivery, which they also did not deliver because they didn't even bother to show up.

If you can, avoid, if forced, good luck!

Do not use UPS. They don’t deliver packages, never. Liars. They lie in attempting delivery and their customer service in India or wherever that is is useless.

Every single time the same thing with these drivers,

I've only had 3 out of 50+ deliveries delivered at my door, every other instance they marked it as "me not being home" but they never even stopped by my house in the first place, just lazy delivery drives not making quota's

Terrible company