UPS Reviews 

I wish I had read the comments here before using UPS. My package arrived broken. So far I’ve made 9 phone calls, sent 7 emails and filled out 3 damage claims. No result with no end in sight. How is this company still operational?

I really have to censor myself. Below qualifications. A disgrace. Deliver 5. No 6. Out for delivery. Maybe 11. Literally

I’ve been trying to resolve a customs issue for several of my shipments (tracking numbers: 1ZV257H30406941038, 1ZV257H3D312732820, and 1ZV257H30412702445) that have been stuck in the Brussels warehouse since early November.

I’ve already emailed beimport at ups dot com and was promised a reply within 24–48 hours, but I have never received any response. I have also called the UPS Belgium hotline (+32 78 250 877) countless times, and it’s impossible to reach anyone or get real assistance.

It’s incredibly frustrating to deal with such poor communication and zero accountability from a company of this size. These packages have been sitting in the warehouse for days, and no one seems to care enough to help customers move things forward.

UPS - please step up and do better for your customers. We deserve clear updates and timely support, not silence and automated replies.

UPS does not present packages at home addresses, but goes straight to the parcel shop, even though I paid extra for this home delivery service.
This happened 2 times out of 2 different orders (100% wrong). Their robot assistant does not understand, nobody there to pick up your problem. Just drive and get your package and smile at the idea you paid it.

The worst shipping company. They never deliver orders to the address, but instead take them straight to pickup points as far away from the customer as possible, to make things worse for the customer.

What a terrible user experience with UPS. I got an email that my package could not be delivered because I was not at home. The package would be send to a pick-up point. The tracking info also shows this. Unfortunately the package never arrived at this pick-up point. So I need to make a claim, digital only. When trying to send my claim online I get a pop-up message that my claim can not be send and that I need to call the 078- number. When calling the 078-number they state that.... claims can only be done 'online'. Catch22. Kafka. Incredible. They lost my package and I have no possibility to file a claim anywhere. If possible: stay away from this incompetent, fraudulent company!

First the attitude, the rude and loud “helloooooooo” especially when he just slams the package on the stairs before I could properly but my shoes on, I live in a small apartment building. The neighbours are elderly people, I’m a teen girl, if I didn’t had to sign anything why not let it at the door why proceed to look for me and then slam it on the stairs. Besides the loud talking in another language in a more irritating tone and slamming the front door hard shut. I don’t mind another language but it was visible that it was targeted at me with the tone of it, especially when after he slammed the door shut.

As soon as I saw my carrier was UPS, I knew I'd get screwed over. Did not deliver my package at all and pretended like they did, then I need a code to reschedule the delivery, which they also did not deliver because they didn't even bother to show up.

If you can, avoid, if forced, good luck!

Do not use UPS. They don’t deliver packages, never. Liars. They lie in attempting delivery and their customer service in India or wherever that is is useless.

Every single time the same thing with these drivers,

I've only had 3 out of 50+ deliveries delivered at my door, every other instance they marked it as "me not being home" but they never even stopped by my house in the first place, just lazy delivery drives not making quota's

Terrible company

UPS is a legalized scam, I would never use it if I was for me, unfortunately some businesses still rely on it
Not a single time they arrived the day the delivery is supposed to arrive according to their tracking system, which by the way it’s only updated at the very end of the day (when you are supposed to get stuff during the day and they have not passed). Not once they rang my doorbell or left a note in the mail
They just pretend to do it because they don’t pass and then they send you an email saying you were not at home. Happened to me several times
Took me one month once to be able to retrieve my package which according to them was returned to the facility somewhere else in Belgium and could not be delivered nor sent forward or back
They are such a joke and I have never experienced in my life a service worse than they one they provide
I stopped but online from some websites whom I know use UPS as delivery service

Terrible customer service, no way to check price of collect shipments, loopy hard to navigate website, worthless chat bot on website, not even a phone number to call. Terrible TERRIBLE experience.

If i could give 0, i would.
The driver for Antwerpen, Borgerhout area is the most lazy and disrespectful employee ever. He lied once about my address being wrong, he lied about me not being home despite me waiting since Monday to have this big parcel delivered and now he left the parcel somewhere i cannot find: at "residential". No house number nothing. And i was home again, left a poster with instructions for the alley yet he never even stepped out the car! Lying, scamming, hatred impersonated - it's your literal job to deliver parcels i'm sorry you hate your life so much.
Now i'm on a witchhunt to find where "residential" is and the guy from the deposit in Brussels dares to tell me go ask your neighbours.
Disgusting!

I had to send parcels to Hungary. The pickup point that UPS proposed refused the delivery because there was no space. Instead of sending it in another pickup point or calling the receiver number in the labeling they sent back the parcels to the country of origin and I need to pay again to send all the parcels to Hungary. It’s nonsense I’m never again using UPS

Stay away! Horrible service, the parcel never gets out on delivery, they always make up excuses why it can't be delivered. And sometimes don't even bother to make excuses. I still haven't received my parcel and customer service can't help, they just repeat the same information!

Horrible service! Useless company. They let you wait the whole day for delivery - then they keep changing the delivery date. Then they lie that no one was at home to accept the package, when you have been sitting at home waiting all day. Then you run around to god forsaken pick-up points to chase your package. When you call, you wait 45 minutes for someone to help. They make all sorts of explanations and lies... It happens over and over again. The staff lies. They don't come to deliver - they find it easier to just dump your package at a pickup.

UPS is a real scam, they always lie to have delivered the package yet they haven't and after they ask you to pick it at their access point miles away,in actual sense they don't deliver the package on the requested address and they have a script that the address is incorrect,I have experienced this 3times and all my packages have been returned.its a shame!!!

Terrible.

Almost a week to cover 300-400 km and the package is still in delivery.

It is very surprising that otherwise reputed sellers like Thomann rely on UPS for their shipping, and claim UPS is reputed.

And urgent package has vanished into thin air, after repeated delays at every single depot.

A big mess. UPS services are the worst I've ever encountered. I've been waiting for a package for three months and the drivers shamelessly lie that they stopped by my address, but they never did and I didn't receive any notification that they stopped by. A big, big piece of crap...

My item was not delivered because UPS said my address was incorrect. I sent them a link to Google maps to show the precise location. They still couldn't find it. This company is completely incomy