UPS Reviews 

The worst customer service in Belgium! Never respond the emails or calls. A big shame shame shame

Driver fakes "required signature" and leaves expensive package at front door = side of the road.

Bought a Phone and they said that they have delivered at my house in Wetteren
1. UPS said that they've delivered the Pakket (iPhone) at my Home at Me.
2. When I said that nobody was home, they said that they gave it to a neighbourhood
3. When I said that the neighbourhoods didn't receive anything, they said that they gave to someone at my home.
Or either they lost it, stolen it because the Refurbed Company confirmed that they really sent the Merchandise.
PLEASE DO HELP ME REPORT UPS

Gave one star as less is not possible.

Got mail "parcel handed to customer" after 10 mins from "delivery" with nobody having rang the bell. Found parcel of value just dumped on public street in Eupen, 4700, Belgium. Customer signature is most probably faked by driver. In combination with website offering delivery shops out of duty, it's hopeless.

P.S. Funny idea: Send doggies poo in paper box to one of those never reached shop addresses.

Tossed at my door, in plain sight, without checking if anyone was home. We were at home. Expensive electronic item thrown. Yeah, read that right. Not even worth 1 star.

UPS BELGIUM SUCKS

Worst company in Europe.

absolutely useless AI agent picking up calls, it does not understand you and cant help with the inquiry. terrible customer service - please let ACTUAL HUMANS TALK TO HUMANS

UPS is the worst delivery company in the world, people should stop using this company for delivery because their service are the worst, my good's have been delivered from ITALY to UPS in Brussel Belgium since 25/7/2026, since then the UPS in Brussel have refused to deliver my good's to me, even when they new that my good's are fresh and perishable goods, they don't care, I have been calling there office since 25th but still no solution or a specific date for a delivery. I regret ever using this company, they are very lazy and heartless. If your good's are important to you, don't ever use this company for delivery. And this will bee my last time of using them for delivery.

UPS : The worst ever!!!

Every single week we order materials with express delivery, never ever UPS puts the material in our delivery box, neither do they call the number on the door, the door that is always open for the delivery of parcels.

Every other shipping company DHL, PostNL, BePost leave the parcels in the designated area, UPS can’t. And in filled out a form numerous times on their website that they can leave in our delivery box.

The driver don’t want to call as it’s their private number. They provide a time stamp for delivery, I leave a employee in the wearhouse, but then they come 3 hours earlier as planned and say : Delivery attempt FAIL!

Horrible company and service!

I will do everything to convince my suppliers to work with another shipping company.

Out of the three last packages they were supposed to deliver at my house, they delivered none!!!! I was supposedly not home, except I was everytime! Never heard them ring, never saw them! I hope this company goes bankrupt! They have cost me weeks of my time

This company seems to be run by people who have no understanding of organization or communication. There is no proper coordination, no clear notes, and no information is passed along. The level of mismanagement is unbelievable.

If this is how deliveries continue to be handled and the company keeps hiring people without the necessary training or competence, I don't see a bright future for UPS.

UPS has been a huge disappointment. They failed to deliver my parcel within one week, and for 3 days in a row they promised it would arrive today. I stayed home for those 3 days waiting, but no one came. I also called customer service 7 times and kept getting false updates. Their tracking said I was not at home, which is simply untrue — I was home all day and no one called or came to the apartment.

To be avoided at all costs: honestly even if its a delivery from China, go by foot and collect it: it will save you time and money. Awful customer service, no knowledge of even basic legal import fees, liars to boot....1 star is two stars too many

Terrible, even very sad. This courier company is very lax towards people expecting packages; this review is not about a one-off problem. Never write a review if I only had a single negative experience. If it were possible to give 0 stars, I would have chosen that option. A very sad company.

Supposed to be delivered with signature but they just came and shoved it in my mailbox. Just took it out without opening the mailbox because the package was sticking out.
Disrespectful and highly unprofessional

company staff are big lair, company self behave as scammer ... not recommend it at all

Worst experience. Delivery driver lies and doesn't deliver. If you complain to customer support, you might as talk to chatgpt. They dont even read or respond to your email, just copy paste and response regardless of what email you sent and close the issue.

Very disappointing, frustrating experience with UPS…
Very disappointing experience with UPS not even 1 star to them.

My 20 kg suitcase containing personal belongings, clothes, groceries, medicines, and other essential items was lost during transit. After multiple calls and follow-ups, I received very little useful information about the actual location of my parcel. They said bag delivered at the UPS access point but there not received we are waiting from 09. june.

The customer service experience was equally frustrating. Most responses appeared to be standard template replies, with no clear explanation of what had happened to the shipment or what steps were being taken to locate it. Different information was provided at different times, creating confusion rather than confidence.

After a lengthy investigation, UPS informed me that the bag could not be found. A 20 kg suitcase is not a small parcel, and it is extremely disappointing that it could not be traced or recovered.

What was most frustrating was the lack of transparency and guidance throughout the process. As a customer, I expected clear communication, accurate tracking information, and proactive support but fail for all and now we lost the bag. Instead, I had to repeatedly follow up for updates and was often left without clear answers regarding the next steps.

Based on my experience, I am very disappointed with both the parcel handling and customer service provided in this case.

The tracking page says this shipment is associated with a different My Choice account, but I used the same email address for the order and my UPS account. I cannot access Change My Delivery. Also, the driver did not leave an InfoNotice, so I have no InfoNotice number. Please verify why the shipment is not linked to my account and help me change the delivery or provide the missing InfoNotice number.

They delivered my item which is 9kg, and it cost a good amount of money, for that reason I supposed to stay at. home to sign when the delivery arrives, however I could have digitally sign it and it would solve my problem which is I have to carry a 9kg package for 5km straight without a car, I literally paid for it to be delivered at my house. At least let me know before hand that I have to sign a damn paper to get it delivered so I can prepare to it... Thanks UPS, very useful never again I'll acquire your services in my life, in fact I'll actively let people know that your service is just like your AI voice assistant that you give me when I try to contact someone, the most useless service in the entire world.