Bpost Reviews 

21.50€ to read a package label for an import? They marked it as "administrative formalities"; I call that administrative robbery. €9 for import fees, but 21.50€ just to read a label... In the end, I'm paying as much to import the product as the product itself costs. This has already happened to me twice. If I could get paid 20 every time I read a label, I'd do it in a heartbeat. If you can use anything other than Bpost for an import, do it.
And even then, that's only when they aren't on strike for a month when I urgently need something a package.

respect of the delivery date and time schedule

Timely delivery and undamaged goods!

The delivery was swift and the postman was helpful carrying the chainsaw to my garage.

Bpost is always on the time delivered the parsal also informed you before coming

Delivery on time

Fast delivery, on time!

Its the 3rd time that happens on Saturdays. The postman says nobody was home and the parcel was send to a pick up point.
I have been home all the times and noone knocked or rang the door.
I ordered something as it was fast delivery as i was going on vacation.
This time, its already Monday and it's not even delivered on the collection point.
What a shame

Great service, the "follow your delivery" is top, and ofcourse the delivery man, I always offer them a glass of fresh water. They deserve this!!

High level of responsibility. Always in time, never too late.

Always on time, friendly staff

Rapid service, Easy, availability, Opening hours

Reliability and efficiency

these guys are always on time, always communicating and always have a smile, they are the best for shipping and home delivery

The parcel was insured for €500, and the shipping costs were paid in full.

bpost lost the parcel but refuses to honor the insurance policy. The company demands purchase receipts for personal second-hand belongings and gifts. They ignore my bank statements, my signed sworn declaration, and the market value of the lost items.

In the end, bpost paid only €238, even though the contents of the parcel were worth approximately €1,000. In addition, we lost the shipping costs, we now have to purchase the lost items again (which will cost around €1,000 or even more), and we have suffered significant emotional distress.

I believe that bpost's conduct is misleading towards consumers. The company charges customers for insurance, but when an insured event actually occurs, it refuses to pay based on unreasonable formal requirements and uses bureaucratic rules against ordinary citizens.

To my great disappointment, the Belgian Postal Ombudsman sided with bpost and concluded that its actions were lawful. In my opinion, bpost is violating consumers' rights in an unacceptable manner and does so with apparent impunity.