PostNL Reviews 

SHAME ON YOU FOR REPLACING CUSTOMER SERVICE WITH BOTS! IT IS FULL OF ERRORS AND IT HELPS PACKAGES GET STOLEN. WHEN YOUR PACKAGE GETS STOLEN THERE IS NO WAY FOR YOU TO RECOVER IT. YOU DON'T GET ANY HELP. THIS WHOLE COMPANY IS A SCAM

The worst. I spend thousands of euros each year to ship with postnl. Today spend 2 hours online and on the phone trying to get through to someone. First I am disconnected after waiting half an hour on the phone, then chat has constant error message after relaying all information to Chat Bot, and now been on phone waiting again for 38 minutes and no answer....What has happened to POSTNL. All because a Primera employee made a mistake and I need a refund for a shipping label that could not be used, I must wait all day on the phone/online? Disgusting.

a card was put through my letterbox that contained no information only tracking number and the QR code both of them go nowhere when I go to my local PostNL shop with the card they told me it doesn’t match anything in their system when I login in my postNL account it tells me there is a parcel that was sent to my ebay Buyer, not picked up and returned to me the sender and almost not picked up because their communication card system is archaic.

Really bad service. Not only do they lot arrive at the time they identify, or claim on their website, yet they drop the belongings with stores and service who are seldom open, especially Sundays and Mondays, so not good if you urgently need your goods attended of the week and they are not able to be picked up. . Rarely a positive experience in the last 8-10 years, yet little option to use other delivery services. .

I had 2 parcels with PostNL, the first got lost, they could not put it in my mailbox, second was locked inside an automat and I could not get the code to get my order. Terrible service!

PostNL managed to deliver my package to a post office 75km from my home address.

I've got the contents of my package stolen, so an empty package in my letterbox. Neighbours mentioned they often heard about delivery drivers potentially stealing the contents of some packages. PostNL disappeared when it came to refunding it. On other deliveries, PostNL never notified me they were sending the package; they say they tried to deliver, but they didn't.
all in all it's the worst delivery service i've ever experienced.

1.07.2026 I've send a package to Poland. It should be delivered between 6-7.07 and it's still not. I've contact PostNL to ask about any updates bacuse the only one I still have is "your package is with us and we are preparing it for its journey to Poland". Chatbot Daan wasn't helpful so I was finally connected with one of the emplyees. I asked for any updates and I got a message that package probably was delayed and I have to wait till 15.07. If it still won't be delivered then I will get shipping cost back and they won't make any investigation about what happened with my package because of the shipping method I choose (with T&T). I didn't have a chance to answer because chat was disconnected right after that message. I've send a parfume in that package so I've lost way more than just a shipping cost and seems like no one care about that and no one want to take responsibility for what happened. This was my first and definitelly last time when I shipped something by PostNL.

Delivery service POOR, THE WORST THING I'VE EVER SEEN. RIDICULOUS
I WILL NEVER EVER ORDER ANYTHING THATS NEEDS TO BE DELIVERY BY THIS COMPANY.

They don’t deliver the package to your house and then they send it to a pick up location that’s not even in your neighborhood. I thought the US Postal Service was bad but this is the worst country Postal Service I’ve seen in my life.

Never using the line again.
Takes too long.. haven't received my package till now. Months in transit.
No support, except the useless Daan.

i would say blame the people who order huge amount of stuff from china... that's why they changed the import rules but postnl is greedy... since 1 july 2026 for every product you have to pay €3 customs duty fee but asking an extra €10 (handling fees).... is not ok!!! i ordered from japan and paid vat in advance etc via ioss and i still had to pay them €10 (handling fees)
i wish they would only do this to people who order from china...

Disastrous service! PostNL fails once again.

Once again, this company disappoints. Parcels are so often delivered late, and reaching their customer service is an absolute nightmare. PostNL is flooded with negative reviews, and honestly, I wonder why anyone still chooses to ship packages with them.Unfortunately, bol.com continues to use their services. Dear bol.com, please stop shipping packages with this company! Because of their terrible performance, you are losing your own good reputation and getting bad reviews.Personally, I would never send anything via PostNL, and I will never recommend them to anyone. Giving them one star is a compliment – they deserve minus 10 stars !!!!!!
Based on thousands of customer experiences, this is hands down the worst courier company on the market. I really don't understand how they are still in business. Who in their right mind sees these terrible reviews and still decides to use their services?

They keep saying “not at home” while I was literally sitting on the couch waiting for my parcel, please do NOT choose them for shipping

It is sheer fraud, I have ordered products and my package weight was 19KG. At the day of delivery I was home all day and the post did not show up. I was unable to pick up such a heavy parcel 1.5km further from my home as I do not own a car and it is hard to transport large item on my bike. Later on the supplier charged me for the package claiming that the driver recorded being at my adress. I am 100% sure he did not ring the bell since he did not want to bring the heavy package to the door.

Super bad customer service, doesn't allow you to call them whilst the chat bot does not understand my question. Super super bad.

If I could give zero I will.
My delivery has been delayed 5 times already! They blame the heat which was actually last week. The customer support is the most unhelpful and incompetent that I ever had to deal with. Zero explanations, zero solutions, and the empathy of an undertaker. Disastrous, shameful, I don't have other words.

I don't even need to explain my problem , am just surprised how much people have lost their parcels with this company it's dumb .

This is the second time the delivery person has put my package in a random mailbox. In my building, all packages are always left in the lobby. That’s why I never include my apartment number—so they don’t put my packages in a mailbox. I receive packages all the time, but this is the second time a PostNL delivery person has put a package in a random mailbox. The PostNL tracking email says “delivered to mailbox 42 02.” I don’t have access to that mailbox or any other one. I looked as best I could inside the mailbox, and it WASN’T there. Last night I had to check about 100 mailboxes one by one to find it, and I hurt my hand trying to pull it out. It’s an important package—I had to pay customs duties on it, and the final price is around 100 euros. It really upsets me that the delivery person, instead of leaving packages inside the building like EVERYONE ALWAYS does, puts it in some random mailbox that doesn’t even match the one listed in the delivery confirmation. This time I was able to pull it out by hand (even though I hurt myself), but last time it was impossible and I lost the package. And next time? What would have happened if I’d lost this package too? Who would have taken responsibility? You guys? Will you take responsibility if it happens again? I’m really upset about this situation.

Absolute useless. Nobody work in this place. Nobody knows anything. If you think to use it to mail anything , just dont. Delivery is never on time , they throw fragile packages over the fance , they dont respect the delivery point and last time i was watching the driver from the window , he did not even go out of the car , he select that i am not home and left. Ohh and they do not give you the packages back if the delivery fails. They just "lose it".