Delivery was done very well. Timing accurate, packaging without any damage, which is rate these days. Product is what I paid fof it. Not very good, but acceptable and in line with description. Definit... See more
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GLS was used for delivery when buying perfume. The site gave me timely tracking details, and delivery was quick and efficient. Very happy with this service.
Informatie vooraf was punctueel en op tijd! Aangekondigde bezorgtijd was punctueel! Neem de moeite om af en toe even te checken.
The study book I ordered from my university was damaged during shipping and arrived with bent and torn edges. Whether the shipping company GLS or Canon print shop should improve the quality of packagi... See more
Company replied
Company details
Information provided by various external sources
GLS Netherlands
Written by the company
- GLS Netherlands is onderdeel van de GLS Group en biedt pakket-, expres- en vrachtlogistiek onder één dak aan. Dagelijks vervoeren wij de kostbare goederen van duizenden Nederlandse klanten naar zakelijke ontvangers en particulieren met een snelle doorlooptijd en een uitstekende afleverkwaliteit.
- De GLS Group verzorgt voor meer dan 200.000 klanten betrouwbare, hoogwaardige pakketdiensten en biedt deze aan via eigen bedrijven en netwerkpartners in 41 Europese landen. Daarnaast is GLS actief in Canada en aan de westkust van de Verenigde Staten en is via samenwerkingscontracten verbonden met de hele wereld. We deliver!
- De vijf kernwaarden van GLS
- Betrouwbaarheid:
- Een stabiel netwerk met uniforme kwaliteitscontrole.
- Zekerheid:
- Hoge beveiligingsnormen en doorlopende controles.
- Transparantie:
- Volg elke stap van uw zending via onze Track & Trace.
- Flexibiliteit:
- Lokaal aanwezig om voor u de juiste oplossing te vinden.
- Duurzaamheid:
- Aandacht voor onze medewerkers, de maatschappij en het milieu.
Contact info
Netherlands
- www.gls-netherlands.com
3.9
Great
639k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ok,,,,,,,,,,,
5 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Expensive package from Hungary
Expensive package from Hungary, is lost. There was no phone call, the email of the delivers status also get late, after I start searching and I did not find anywhere. I can not even get help because it is saturday.
4 September 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Horrible
Horrible. So many non deliveries or deliveries made to another adress that they just made up. My husband( owner of a logistics company ) had to go to all of the companies surrounding his company to go find a box of High value cargo that they decided to deliver anywhere but the adres on the order. Now we are still waiting ( more then a week now ) for a laptop that they have tried to deliver 4 times to a handfull of adresses that are not even in our city. Offcourse, they failed. Even the lockerbox reservations that they tried to make ( even though we did NOT request that ) were rejected and failed. I have contacted the shipper and highly recommended not ro use GLS any more if they want to stay in business. Never again.
5 September 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Perfect service.Thanks.
3 September 2026
On time and a very polite young man who…
On time and a very polite young man who delivered my parcel
4 September 2026
GLS screwed up and lied!
I knew GLS was bad from previous experiences, but this time they really messed up and lied.
- package was dumped in front of my front door instead of at neigbours as they claim. I have a ring doorbell camera to prove that.
- the box has been standing in front of my door unattended from 10:36 till 16:20 !!!
- The delivery man then managed to place the box UPSIDE DOWN. Does he not understand what an up arrow means?
- plant was damaged because of it.
I hope GLS will call me back as this driver should fired!
4 September 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Right on time
Right on time, really polite, very good maps sharing. Very nice experience. Thank you
4 September 2026
Damaged product inside parcel
The study book I ordered from my university was damaged during shipping and arrived with bent and torn edges. Whether the shipping company GLS or Canon print shop should improve the quality of packaging, otherwise expensive products are going to arrive in poor condition.
4 September 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Ghost pack
I have got an email that pack is arrived.
There is no pack at my adress, not at reception.
I check all places it can be. Where is my pack gls ?
4 September 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Could not contact customer support
I have a notification that the package was delivered but I did not find it and my neighbours also did not receive anything. Tried to contact GLS about this and turns out customer support is impossible to reach (I could not send a complaint, the pages shows error 500)
3 September 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
Very fast Delivery.
3 September 2026
I got info back from gls the deliver…
I got info back from gls the deliver guy put my package somewhere and He doesn't remember where he do it. They don't wanna solve the problem. GLS... You wanna be piss of and lose your money also time so arrange them for delivery
2 September 2026
Unprompted review
Reply from GLS Netherlands
Beste reviewer,
Wat vervelend dat jouw ervaring met GLS anders is dan je had mogen verwachten. Wij willen graag inhoudelijk reageren en gebruiken jouw feedback ook om onze dienstverlening te verbeteren.
Hiervoor hebben we wel meer gegevens nodig, via het klachtenformulier op deze pagina https://gls-group.eu/NL/nl/contact/ kan je die aan ons melden. Wij kunnen dan direct aan de slag om te onderzoeken wat er mis is gegaan. Binnen maximaal 3 werkdagen nemen we contact met je op!
Nogmaals onze excuses,
Team GLS Netherlands
Fast service No mistakes
3 September 2026
Super fast and perfect timing!!!!
3 September 2026
Damaged parcel
Unfortunately my package was delivered ripped open with half of its content missing. I cant contact customer service because the website keeps giving an error.
3 September 2026
Reply from GLS Netherlands
We vinden het erg vervelend dat onze dienstverlening niet voldeed aan je verwachtingen. We gaan gelijk voor je aan de slag om te onderzoeken wat er mis is gegaan.
Binnen 3 werkdagen nemen we per e-mail contact met je op.
Hartelijke groet,
Team GLS Netherlands
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