Opening hours in email were wrong, according to the email the pick-up point was open on Saturday, but I went there and it was closed, a passerby also mentioned the place not being open on Saturday. So... See more
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I would have given 5 stars for friendlyness and punctuality. But almost every time I receive a package that has been sent via Colis Privé, someone has pocked their finger in the plastic, so small ite... See more
There is only one important condition of delivery the company seem to forget the importance. I insist of only calling me and I personally receive my package in my hands NOT placed on the floor for any... See more
I did not like the fact that the courier would leave my parcel outside the front door in the rain instead of where I’ve asked to put it which was in my safe space inside the door in a cupboard. Also,... See more
Company details
Written by the company
📦 Colis Privé BeLux📦 Fast, Reliable Parcel Delivery at Your Doorstep When you shop online, the last thing you want to worry about is your parcel’s delivery. With Colis Privé BeLux, you can count on fast and reliable delivery within 24 hours in Belgium and the Grand Duchy of Luxembourg. Why You’ll Love Colis Privé: Next-Day Delivery: Receive your parcels quickly—usually by the next day! Flexible Delivery Options: Choose home delivery or pick up from a local relay point that’s most convenient for you. Track Your Parcel: Stay informed every step of the way. Customer-Focused Service: We’re dedicated to making sure your parcel arrives safely, on time, and with care. 🚚 With Colis Privé, your online shopping experience is smoother, faster, and stress-free. Because at the end of the day, it's all about getting your parcel on time and exactly where you want it. 📦 At Your Service!
Colis Prive - At Your Service!
Written by the company
- We are here for you !
- We work on improvement every single day, focusing on providing you with the best possible delivery experience. For us, quality means more than just a fast delivery. It’s about: Respecting Delivery Deadlines: Your parcel arrives on time, as promised. Optimized Customer Experience: Smooth, easy, and hassle-free service from start to finish. Commitment to Excellence: We’re always refining our services to meet your needs better. With Colis Privé, your online shopping experience is smoother, faster, and stress-free. Because at the end of the day, it’s all about getting your parcel on time and exactly where you want it. 📦 At Your Service! We are always available for you through our website www.colisprive.be.
- Nous sommes là pour vous !
- Nous travaillons sur l'amélioration chaque jour, en mettant l'accent sur la meilleure expérience de livraison possible. Pour nous, la qualité signifie bien plus qu'une simple livraison rapide. Il s'agit de : Respect des délais de livraison : Votre colis arrive à l'heure, comme promis. Expérience client optimisée : Un service fluide, facile et sans tracas du début à la fin. Engagement pour l'excellence : Nous affinons constamment nos services pour mieux répondre à vos besoins. Avec Colis Privé, votre expérience d'achat en ligne est plus fluide, plus rapide et sans stress. Parce qu'au final, il s'agit de recevoir votre colis à temps et exactement là où vous le souhaitez. 📦 At Your Service ! Nous sommes toujours à votre disposition sur notre site web www.colisprive.be.
- Wij zijn er voor jou !
- We werken elke dag aan verbetering, met de focus op het bieden van de best mogelijke bezorgervaring. Voor ons betekent kwaliteit meer dan alleen een snelle levering. Het gaat om: Het respecteren van leveringsdeadlines: Jouw pakket arriveert op tijd, zoals beloofd. Geoptimaliseerde klantbeleving: Een vlotte, gemakkelijke en probleemloze service van begin tot eind. Toewijding aan excellentie: We verfijnen onze diensten voortdurend om beter aan jouw behoeften te voldoen. Met Colis Privé wordt je online winkelervaring vlotter, sneller en stressvrij. Want uiteindelijk draait het erom dat je pakket op tijd en precies daar aankomt waar je het wilt. 📦 At Your Service! Je kunt altijd contact met ons opnemen via onze website www.colisprive.be.
Contact info
Schoondonkweg 4, 2830, Willebroek, Belgium
- colisprive.be
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The box was completely ripped apart
The box was completely ripped apart, there were holes in there and it damaged my package.
Colis UK to FRANCE TO NETHERLANDS TO…
Colis UK to FRANCE TO NETHERLANDS TO BELGIUM. No thanks 25 days long RIDICULOUS
Package left unattended
The package was left on our front door step. I live in a busy street so anybody could have taken it. We didn't receive a notification that the package was delivered, so we couldn't alert our neighbor and ask to take it inside while we were away.
Good service Bpost Bram
In time and not damaged
Packet was placed on top of postbox at…
Packet was placed on top of postbox at the side of the street.
Everything Ok
Never had a problem
Never had a problem, packets are deliver on time without any issues.
The driver was supposed to come in the…
The driver was supposed to come in the morning (mail received), finally the driver came around 4pm. My organization as been ruined.
Good ,quick delivery without delay or…
Good ,quick delivery without delay or problems.
Speed delevery
Fast shipping !
Delivery outside of business hours failed - box not used
Delivery outside of business hours. Despite the presence of a parcel locker, the goods were not left there. For the umpteenth time, employees have had to drive to a distant service point to collect our order. This is unacceptable for us as a company in the long run. These problems occur exclusively with deliveries via Colis Privé; other parcel services leave the goods in our parcel locker outside of business hours.
The package was forced into my mailbox…
The package was forced into my mailbox and would not fit so it was left hanging half in half out. If the driver would have checked I have a parcel box next to my front door for deliveries
Speed of delivery was good
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