The Knitting Network Reviews 

71,279
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 7,751 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the swift delivery and efficient handling of orders, often noting quick arrival times. Many highlight the top-quality yarn, accurately depicted online, with a wide selection and competitive prices. The overall service is frequently described as excellent, with people finding the website easy to use and the ordering process straightforward. However, some customers noted that dispatch and delivery occasionally took longer than advertised, causing delays. A few reviewers also experienced issues with product availability after ordering, or received items like incomplete patterns or colours that didn't match expectations. Difficulties contacting customer service for updates on delayed orders were also mentioned.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality, variety, and reasonable... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt, efficient, and quick... See more

Quality

Clients share positive opinions on quality, consistently praising the yarn and wool as lovely, excellent, and... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering system and prompt... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The knitting network is a great site for all your craft hobbies. There is lots to choose from and the website and ordering process is easy to use. Deliveries are also fast. I get my orders with 3 wo... See more

Rated 5 out of 5 stars

First time I have used knitting network to purchase wool and I am pleased. The yarn was delivered promptly and the colour was as I had hoped. I was worried about the colour being very different from t... See more

Rated 5 out of 5 stars

First time using The Knitting Network website. I made my selection and paid, I was then notified that two items were not available. I offered to select other items to the same value but my refund was... See more

Rated 5 out of 5 stars

I love ordering from the Knitting Network. Orders always arrive quickly with no issues. The yarn is always top quality and exactly as shown on their website. Have ordered 3 times now and will continu... See more



Company details

  1. #12 of 16 best companies in Yarn store
  2. #25 of 60 best companies in Craft shop
  3. #81 of 180 best companies in Hobby shop
  4. #9 of 13 best companies in Wool Shop

About The Knitting Network

Written by the company


Welcome to The Knitting Network! With over 50,000 ‘Excellent’ rated reviews on Trustpilot, we’re proud to be the UK’s favourite online yarn store. We stock over 10,000 items, including knitting and crochet yarns from all your favourite brands, like Emu, King Cole and Sirdar. All orders placed by 5pm are despatched the same working day, and UK delivery is FREE when you spend £30 or more. Returns are FREE and all UK orders are sent via Royal Mail Tracked delivery. Our UK Customer Care team are on hand to help, 5 days a week, by phone, email or online chat.

We're much more than great products and quick delivery. Subscribe to our emails for exclusive offers on yarn, free patterns, project inspiration, kits, colour packs and more! Everything we post goes out in our eco-friendly, recyclable packaging.

Discover Emu yarns at The Knitting Network! Established over 80 years ago, Emu's vibrant colours and outstanding quality have been appreciated by generations of knitters and crocheters. The Emu family includes 5-star rated Emu Classic DK, with 50 shades of soft, easy-care yarn, perfect for every project. There's also Emu Classic Chunky and Super Chunky, which have a mix of bright, pastel and neutral colours to choose from.


Contact info

4.8

Excellent

TrustScore 5 out of 5

71k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(71,279)

7,581 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The wool arrived well packaged…

The wool arrived well packaged and exceptionaly quick. Great value and a large assortment of yarns from various names. So easy to browse order and pay and quick delivery all add to a great experience

16 July 2026
Rated 3 out of 5 stars

i dont buy as much took long time to…

i dont buy as much took long time to get orders and was told they were sending out all together to keep postage costs down as i took out yearly poststage cost but they keep sending special offers out and want them when i can also wool was thin

16 July 2026
Rated 2 out of 5 stars

Order never received

I have purchased from Knitting Network many times with no issues, but this time wasn't very good. I placed an order in good time for same day despatch and paid extra for quicker delivery, but noticed the next day that my order was still showing as 'in progress' so I emailed to see if there was an issue. The following day I checked again and nothing had changed and there was no reply to my email. At this point I sent another email asking for the order to be cancelled and for a refund, and placed an order with another company. I did receive a refund and an apology, but I would have rather had my order. I'm not sure what has changed as when I look as some of the other reviews, a few people seem to be having the same issue recently which is a shame.

6 July 2026
Rated 4 out of 5 stars

Have bought alot from your company

Have bought alot from your company. The one negative thing is that there wasn't a copy of my order in the parcel, which I'm sure I have had before.
It makes it alot easier to check what I ordered and what was received.

16 July 2026

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