Einhell Reviews 

I would give zero if I could. Had an 18/200 for 3 months and it is not working now. I have 9 einhell 18v tools without issue but this scythe as they call it is a piece of crap. I can't speak to anyone for technical advice and I can't find the warranty card so they won't help. I have even offered to pay for the repair but they will not help. I will be buying quality tools in future my mistake thinking a German company would be more helpful

No power, shit of a motor. Can't push wather 100m in 16 alcaten pipe. 6m altitude.

Einhall products are known for their reliability. Unfortunately, when there's an issue, you may as well just throw your money away. My robomower would not work at my property due to not being able to get satellite connectivity (something never mentioned on any purchasing sites). I therefore contacted customer (product support) services. The people tried to be helpful, but it took emailing back and forth with them for over 2 months with lots of photographic evidence to prove the issue. They finally sent me a box so I could return the item to them for a refund, which was returned in due course. 3 weeks later, I still hadn't received a refund, so again, messaged them to see what was happening. I received 4! Messages from them (all with a no reply email address) confirming they had received the robomower, and advising they were returning it to me immediately with absolutely no reason why. The following day, a delivery driver tried to deliver the robomower (in exactly the same box that I had returned it, obviously unopened in the 3 weeks it had been hanging around their warehouse). Obviously I refused delivery, but the customer service is appalling. It's impossible to get through via phone (which is only open 9am to 12pm!) and it usually takes about a week for any response from emails to the customer service team. This item was purchased on 1st April 2026, but I guess the jokes on me as it seems impossible to get a refund for an expensive item that won't work at my property.
If I knew Einhall's customer service division was so bad, I would not have purchased from Einhall and gone with a more reliable company.

bought a strimmer last year used 3 times max and the battery refuses to charge

AVOiD.
i bought an expensive Einhell electric mower less than 8 weeks ago
The batteries no longer hold charge. I have not over charged them
I registered for a supposed 10 year guarantee.
The retailer who sold it me doesn't want to know
Einhell customer service are not responding.
AWFUL CUSTOMER SERVICE and POOR PRODUCT.

Great chain saws and pole saws. Would not use any other brand now. The pole saws in particular did way more than its specifications recommend.

Have to come clean. I use Einhell products commercially as a gardener and have a full electric range, 4 mowers, hedge trimmer, strimmer all past warranty now with zero faults.Staggering given the amount of work they have done over the past years! Last 2 months I broke the control switch cam on one mower, and yesterday a blade nut sheered off. The spare parts team in France have been incredible, helpful and technically adept, with an order to delivery window that is exceptionally quick. I recommend the products, and the after service 100%, thanks.

Awful firm. I purchased a lawn mower, Evri messed up the delivery and it is not here. Been trying to resolve for over a week now. They keep promising to call me back but never do. I am now reporting to my credit card company. Will never use them again.

Purchased a bench grinder on eBay which stated extras on receipt 2 items missing I informed them they stated return the item and a replacement would be sent ,on receiving the replacement ? 1 item missing I informed them they stated that it was no longer part of the deal , I stated then I should be re-embursed the cost of the missing item ,which they agreed if I purchase the item and send them the receipt which I did .I then contacted them again as communication had slowed down ,they then replied they can't do anything unless I close the case with eBay .I closed the case and informed them now no response.At first communication between ourselves was good now nothing not impressed , the purchase of the missing item wasn't much I think it's the principal of the matter in this case PURCHASERS BEWARE

The only reason this has 2 stars is it's a good product as long as you don't need it serviced or parts and live in the UK. Customer service is shockingly bad my husband is having a nightmare with them!

Impossible to talk to anyone at customer support do not buy anything from this company it’s nearly impossible to get parts in this country their customer service is awful it’s automated garbage worst company I’ve ever used but guaranteed ill never use again I strongly advise checking this company and it’s parts policy before buying anything from them

I wanted an Einhel waterpump but the sales info didn't provide the details I needed. so I contacted Customer Services (UK) and they not only gave me all the information I required over the phone, they also e-mailed it to me. Then after purchasing the pump I had an issue with the hose fittings, and once again Customer Services were on the ball and sorted everything for me.

I brought a new lawn mower from these guys. And a part was missing . With 2 days i recived my new parts . I cant tell you how helpful they were. First class service 5 stars for me

Warning the replaced einhell lawnmower from einhell customer service, is poor quality and reliability.

Bought an einhell lawnmower after recommendation in Summer 2024, I then purchased the trimmer and extra set of batteries in 2025. The lawnmower was good and cut my grass really well, however, in Sep 2025, the blade were not cutting the grass properly, so I contacted einhell which then ultimately was replaced by supposedly a new one sent in late Oct25. In Mar26, I opened the box to use the new mower for the first time, but the plastic cover above the battery was cracked and broken (no issues for me), but the mower would not cut the grass properly.

Tried all the levels of it, and then contacted einhell. Nearly 2 months back and forth, and trying to use the mower, it is just awful. To cut the grass it used to take me 45min-1hour, last weekend, it took me 2-3hours, as having to use a combination of both the mowewr and the trimmer to cut the grass evenly and properly. Its terrible.

The mower is under warranty but einhell UK have refused to honour it. I don't want that replaced model, so now I am looking for another more reliable and trustworthy mower brand to purchase (Note I have a small back garden, a tiny front garden, and side of the house). Shame on Einhell for replacing my old one with such a poor quality and reliability model.

I wrote a critical review of the lack of availability of parts for an Ozito Mitre saw and Ozito’s appalling customer service in sourcing those parts in March 2026. Einhell replied to my Trustpilot complaint and offering to help. I wrote as requested with details but heard nothing. No surprise that poor local after sales service emanates from the parent company. I would urge anyone thinking of buying Ozito products to buy another brand.

Since the reviews are already disastrous and everyone has said it all, I'll just join in. Disastrous attitude towards customers, false warranty, after announcing a lawsuit they lie that the device was not broken after a nearly dead head fell off due to an electric shock from the vacuum cleaner. Very unprofessional and rude, no one even apologized or showed any compassion. The tools are poor quality garbage that should not be bought, the only reason I bought it was thinking it had a warranty which turned out to be false, for another device they offered to buy parts for 70€, the device itself is not worth that much.

I recently bought a Einhell mower from Amazon which stopped working properly when I contacted them said the could'nt repair and gave me a full refund so I contacted Einhell who agreed to honour warrenty they arranged collection and to my surprize after inspection sent me a brand new mower. I think the result was amazing.
So THANK YOU.👍

We purchased a petrol scarifier/aerator GESA1335P in 2021. It has only seen occasional use yet after 4 years the drive shaft is worn to such an extent it will no longer turn the rollers. This indicates very poor build quality. I contacted Einhell service department to see if we could get it repaired and a replacement parts and basically they told me the machine is a write off. Very disappointed with Einhells response.

I have tools in the Mod X1-1h series and for the third or fourth time has the charger died. With three batteries, several tools I can not find a new charger. Why does Einhell change the charging stations so often . I have like 4 or 5 different batterytypes. I will now go for another brand that is not changing their charger every year.

Exceptional performance and traditional customer service. I have purchased a lawn mower via the Einhell ebay store. The machine was delivered quickly and has performed well with no issues with the batteries. However, I recently lost the safety key rendering the machine non functional. I got in contact with Einhell via the ebay store and asked if I could purchase a replacement. The person who dealt with my enquiry, Candice, was exceptional- she located a replacement and sent it free of charge on a next day service. It's rare to get such a quick and helpful reply from companies these days and Candice is a shining star. I should also add that I have an Einhell circular saw and a strimmer, which were purchased from Wickes and I have had no issues with performance or build quality and battery life has been very good. I have been so far very impressed with the Einhell customer services and products that I am looking to built up my collection and make greater use of the power x change battery interoperability. I am somewhat surprised by the other negative reviews as this has not been my experience at all, just the opposite.