V Harris

Einhall products are known for their reliability. Unfortunately, when there's an issue, you may as well just throw your money away. My robomower would not work at my property due to not being able to get satellite connectivity (something never mentioned on any purchasing sites). I therefore contacted customer (product support) services. The people tried to be helpful, but it took emailing back and forth with them for over 2 months with lots of photographic evidence to prove the issue. They finally sent me a box so I could return the item to them for a refund, which was returned in due course. 3 weeks later, I still hadn't received a refund, so again, messaged them to see what was happening. I received 4! Messages from them (all with a no reply email address) confirming they had received the robomower, and advising they were returning it to me immediately with absolutely no reason why. The following day, a delivery driver tried to deliver the robomower (in exactly the same box that I had returned it, obviously unopened in the 3 weeks it had been hanging around their warehouse). Obviously I refused delivery, but the customer service is appalling. It's impossible to get through via phone (which is only open 9am to 12pm!) and it usually takes about a week for any response from emails to the customer service team. This item was purchased on 1st April 2026, but I guess the jokes on me as it seems impossible to get a refund for an expensive item that won't work at my property.
If I knew Einhall's customer service division was so bad, I would not have purchased from Einhall and gone with a more reliable company.