DHL Reviews 

If I could give less than 1 I would. Didn't collect for 2 days after date suggested. Still waiting for collection. Customer service is awful. Terrible hold music, on hold for 1 hour and 20 mins before I spoke to someone. The agent was rude, didn't take the complaint seriously, didn't help at all and just passed on the request to the depot. Still don't know when my parcel will be collected. Don't use this company. Their service is seriously bad

Had messages regarding delivery ....stayed in for delivery ...all afternoon ...got a message to say ...wrong address ...it's the same address I've had for 40 years AND they'd delivered here before !!!
Exactly the same thing happened the last time dhl were supposedly delivering !!
Rubbish service ....please use DPD !

Pathetic service. Just left the parcel outside open without even trying to deliver. No door bell nothing and just clicked the picture leaving it outside the main building without attempting to deliver it to the resident.

They refuse to leave a delivery without a signature and they only deliver at times when I cannot be home.

Shipped 3 items. Only two were delivered and of those two items both were damaged. I did not insure as I did not realise you had to insure against DHL mishandling. Wish I had checked with trust pilot prior to booking. Never again.

If u could give it 0 stars I would! The worst customer service and delivery company. Never had issues with any delivery except this one! They have not sent me a pick up code for my parcel from a service point and no one wants to send it to me. The parcel is sitting there waiting for me to collect - and it’s a present I need for tonight. How ridiculous! Do not use them!

The worst service any logistics company could deliver, still awaiting collection....

Horrendous. £500 camera “undeliverable” and no code given to collect my parcel. This was for my sisters wedding. Do not answer phones and the most unhelpful customer service EVER. I had to drive to their HQ to try and amend it. Never ever use this company they’re shocking

Having paid for next day delivery my package arrived almost two weeks later...at the wrong address! IMO this is by far the worst courier service going - or NOT going, depending upon how you view them. After I was advised delivery would be next day I received a notification the next day that it was delayed, so I rearranged another day which they confirmed. Again, it never arrived, and no communication to again rearrange a third attempt. My supplier stepped in at that point and sorted them out for me. I didn't sense any apologetic content in the many emails that ensued between the two companies, but a promise to deliver the next day - what was paid for - was made. Yes, the parcel was delivered to another address with a totally different postcode at a road of the same name luckily located not too far away, so I had to go and pick it up. The item was addressed in large letters and the postcode ignored. For incompetence, complacency, non communation and a total waste of time, I award them five stars.

DHL has demonstrated a consistent pattern of failed delivery attempts, disregard for customer time, and unprofessional conduct across multiple shipments.

Summary of the Issue
Over the past four months, I have had three separate high‑value packages shipped from Japan through DHL. Each shipment required my signature, so I stayed home for hours awaiting delivery. Despite this, every single time—always around 5 PM—I received a notification stating that delivery could not be completed because the gate code was not provided. This explanation is simply not true.

Documented Pattern of Non‑Delivery

• DHL already had my gate code on file.
• The driver did not press the call button at the gate.
• The driver did not check the shipment information, where the gate code was clearly listed.
• No genuine delivery attempt was made.
• Customer service confirmed they had the gate code but stated the driver “cannot come back” even if they left only minutes earlier.

This is not an isolated mistake—it is a repeated failure that occurred three times in four months, always at the same time of day, and always with the same excuse.

Impact on Customer Time and Trust
I waited at home for six hours each time because these were expensive items requiring a signature. DHL’s refusal to make an actual delivery attempt, combined with their unwillingness to correct the issue the same day, shows a complete lack of respect for customers’ time and responsibilities.

Professionalism Concerns
The behavior reflects:

• Unreliable delivery practices
• Poor driver accountability
• Inadequate customer service response

There appear to be no consequences for drivers who repeatedly avoid completing required deliveries, and customer service offers no meaningful remedy.

Conclusion
Based on repeated failures, misleading delivery status updates, and a clear pattern of non‑attempted deliveries, I will no longer order from any company that uses DHL as its shipper. Their service has proven consistently unreliable, unprofessional, and dismissive of customer time.

Absolutely useless, even though I placed a sign on the wrong door pointing them in the right direction, used the three word address app pointing them exactly where to go using gps, left instructions on the app including "if you can't find it call me" with my phone number right there, i called customer service the day before (50minute wait)was told they'd call me back, they didn't! The driver pulled up outside the wrong address again, saw that it was the address he couldn't deliver to the day before and didn't even get out of the van, just drove off. He's done this twice. My flat is literally at the rear of the building, it's not rocket science, you can drive right up to the front door reach out of the window and press the bell. They didn't even let me know it was out for delivery. Absolutely disgusting from an international delivery company.

I have a package coming from UK. I received a text delivery window 3-5 pm.
It is 6:48 pm, zero package. I called customer service. Took 10 minutes to get through. I could barely understand the rep because of his accent. He wanted my name, address and to know if I had a business to identify me. The package is in my name to my residence. Do I have a business? What does that mean? No idea when the package gets delivered. By the end of the day, 9 pm. I asked for a supervisor. He said they were BUSY and I got disconnected.
Second call. A woman called Kari. Same questions. I asked for a supervisor. She refused to transfer me. To file a complaint she can do it, but refused to switch me to a supervisor.
DHL is a pathetic, poorly run company I try to avoid. Unfortunately foreign shipments have to go through them.
According to DHL the window they send to you is not a guarantee. They can deliver any time during the day. Why give a window when you deliver several hours later? The worst company ever!
A supervisor called. You are supposed to look at a dhl map to follow the package! Another job? At 6:45 pm according to a supervisor the truck was 3 blocks from me. An hour later he is still not here and he went the opposite direction further away from me…
What is the point of the DHL map when you DO NOT know which direction he will take and how many stop he is going to make? The mesage on the map is also showing that the location is not accurate.
It is 7:45 PM and still no package…

DHL get your act together! See all negative reviews. The interactive map is a distraction and is of no use!

I wish I could give them zero! Because they have given me zero; zero communication, zero tracking, zero help, zero parcel, zero confidence.

I'm going to start avoiding companies who use dhl

Rubbish absolutely incompetent.

No pick up number. So the shop could not let me have the item.

They saId they would be charged for the item, without the number.

Please be assured, I will never have anything that dhl is involved with again.

Dhl don't honour there slot times .....say they tried to deliver when they haven't enen turned up at the address... camera proven ! Awful delivery company

I read in the email they sent, if i am not at home they'll try to deliver to a neighbour. So just in case i left a note on our door, to please deliver it to number 6...they ignored all and left it at the front garden, in the rain, anyone could easily take the parcell from there. I was lucky it was still there when i got home. Not happy at all...the person didn't even try to deliver it to a neighbour, and most of them usually at home and happy to take parcells for others

Awful. Drivers emptying their packages in local DHL service points then manipulating their system to look like attempted deliveries. They know how to cover their backs! The girl on the telephone didn't care and was SO rude!
At the end of the day, we pay for home deliveries for a reason. I'm pushing companies to use other uk delivery services.

I would have given no stars if that was an option! Awaiting delivery of a CPAP machine and associated accessories to manage severe sleep apnea after being diagnosed and making an urgent order from Intus Healthcare. Failed to deliver on the allocated day, no updates, live tracking disappeared and only found out, after waiting in all day to sign for the package, by calling and receiving a recorded message saying it will no longer be delivered. Sent a serious enquiry via the DHL website and received an email, but no update on the delivery for the following day. Day 2 received no updates on the delivery reviewed online tracker which named me a no120 despite asking the delivery be no1. Delivery date still showed as the previous day, not time slots were provided, replied to the enquiry email and received nothing in return, managed to speak to a person using the number 024 7693 7777 which is not listed as an option on the website. First person was unable to provide a delivery time and hung up or "lost connection" second person contacted the depot who were unable to give a delivery time and that the driver hoped to deliver today!? We are a full day behind treatment for a serious medical condition and no one seemed to care. I will be contacting the people I bought the equipment from Intus Healthcare and Medisupplies to request they change their courier provider as a matter of priority as it's damaging their reputation. This is by far the worst courier service I have ever experienced and thats saying something absolutely disgusting and unforgivable those in charge should be ashamed. Location Milton Keynes.

As usual, I soon as I see the seller I’ve bought from is using DHL. I know I’m rather getting my parcel days late, or not at all. You deserve all you get if you’re a seller and you use this shameful company.