This is my best courier service. That absolute delivery time detail is everything, makes planning my day easier. What’s best? You’ve never failed on that exact time, never delayed even though that wil... See more
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See what reviewers are saying
It was easier than I imagined. I found Budbee lockers inside the Albert Heijn near my house. I was apprehensive about the email instructions, which seemed complicated at first glance, but generating t... See more
When purchase was cancelled money (postage included) was returned immediately. It was transferred to my bankaccount within minutes ! Super service, hard to find these days..... And I always get su... See more
Every single order I’ve placed to be shipped with budbee has ALWAYS arrived on time, including on Saturdays. Super impressed with the speed and information about the shipments.
Company details
Information provided by various external sources
Budbee is a technology company that has created a cutting-edge logistics service for e-commerce. We call the combination of technological innovation applied to solve for logistical challenges - logtech. Since 2016, we've revolutionized home delivery by enabling our customers to decide how and when they get their deliveries. We provide innovative, flexible delivery services to more than 25 million people in Denmark, Finland, Sweden, and the Netherlands. We're a dynamic, fast-growing business, committed to creating the best online shopping delivery service on the market.
Contact info
4.6
Excellent
210k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Heel efficient
24 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No help from customer service
No help from customer service. No desire to solve situations. Only robotic answers and nothing ekse.
31 August 2026
Unprompted review
Reply from Budbee
Hi! Thank you for your feedback, we are happy to hear from you. Feel free to get back to us in our contact form on the website, via the tracking link you received via email/sms or via our app if you have more views on things that can be improved, I wish you a continued nice day! Kind regards, Budbee
Packaged not in locker
Packaged not in locker. Never heard after. I got the parcel from a neighbour
23 August 2026
Reply from Budbee
Hi! It really doesn't sound good, terribly sorry for this mess. This is of course something we want to look into further as it is obviously not the way it should be! Please write to us in our contact form on the website, via the tracking link you received via email/sms or via our app so that we can help you further with this. Kind regards, Budbee
it's conveniently placed in my…
it's conveniently placed in my supermarket, always easy to combine with a quick shopping trip
23 August 2026
Good service
23 August 2026
It is so easy to used
21 August 2026
Works fine .
25 August 2026
Skulle kører 3 km for at afl pakken til…
Skulle kører 3 km for at afl pakken til nærmeste leveringssted :(
29 August 2026
Reply from Budbee
Hi! It really doesn't sound good, terribly sorry for this mess. This is of course something we want to look into further as it is obviously not the way it should be! Please write to us in our contact form on the website, via the tracking link you received via email/sms or via our app so that we can help you further with this. Kind regards, Budbee
reservation of locker only for 1 hour
reservation of locker only for 1 hour. very inconvenient.
29 August 2026
Reply from Budbee
Hi! Thank you for your feedback, we are happy to hear from you. Feel free to get back to us in our contact form on the website, via the tracking link you received via email/sms or via our app if you have more views on things that can be improved, I wish you a continued nice day! Kind regards, Budbee
All went perfect with my deliveries.
28 August 2026
That's the best and most reliable…
That's the best and most reliable delivery option in my opinion! Convenient, and I can pick up when I am available.
28 August 2026
Hassle free
I like budbee, no hassle to pick up your package, just need to enter the code.
21 August 2026
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