National Express Reviews 

Buses on time and clean. Drivers polite and helpful. Seat booked was propely reserved.

Smooth, pleasant journey

The guy said he’ll put us on an earlier bus, waited one hour and NONE could fit us and said they were “full.” This made us miss our flight, truly and unorganized and un-trustworthy company

I found the coach was good with very good air conditioning in this very hot heat we had.The driver very helpful, I was very pleased with the service.

To be honest, it was quite a stressful and unpleasant experience. We set off from the bus stop about 70 minutes late, and the bus fell further behind schedule on the way to the airport. What’s more, the driver was rather rude: she handled my luggage in a quite disrespectful manner. All in all, a negative experience.

My coach was booked for 12.17 and it did not arrive till 12.50. I have dyslexia so I can get very anxious. When I called I was holding for 17 minutes but there was no reply. I have taken photographs as evidence. National Express is more expensive than Flexus and they arrive on time! We were still in Golders Green at 1.20 pm not acceptable

I found the website easy to use and booking was straight forward.

However, remember you will be using the 24-hour clock, so, if you don't intend starting your journey at 3am, be careful when entering journey times. (The 12-hour clock also shown on the website - in brackets - helps avoid such an error).

They will run empty coaches but won't let passengers board earlier coach unless they pay extra in excess of £30. They have no idea on how to provide good customer service. If they allow passengers to board earlier empty coaches they will have more time to sell the tickers for the later coaches. But they are not bothered. This company has really gone down the drain over the years. Avoid... If you can.. Go for flix bus or mega bus if you have an option.

It was relatively easy to schedule my coach from Heathrow to Portsmouth

Cannot contact anyone. Have tried to book mobility scooter online but had no reply. You say i will be informed two days before travel. That is much too late, either to make other arrangements if you refuse or the stress of waiiting for confirmation is unacceptable

Fast, simple, effective

This bus trip from Manchester was affordable until the trains in England which are an absolute rip off . The bus was comfortable and it was great 👍🏽 to book a preferred seat in advance.

No detail on departure location (Swindon Bus Station is now closed!!! Twenty minute premium phone call unanswered. Shocking

Bus was on time which is very important when travelling

Booking was simple. Prices could be better but I had no alternative as had an early morning flight to catch. Would normally prefer to travel by train.

Quick efficient booking system. Very economical value for money trip. Looking forward to seeing my friend, in easy comfort.

The bus did not arrive.
I had to get an uber and almost missed my flight

Do not bother making any form of complaint to this company. Regardless of the scenario, all you will get is an AI generated response and a 25% voucher for your next journey. This is the same for trivial and extremely serious complaints so don't waste your time.

Did what it says on the tin - very efficient although slightly late, but great value for money.

Their busses work. Their website doesnt. Their competitors, like flixbus, have both working. Without website working (endless loading in non chrome browsers when searching for a route) I cant order their tickets.