FlixBus Reviews 

Very easy to book tickets online. Signed in and previous details were still there.

I am a senior citizen and like to have discounted ticket.

Easy booking process

Easy to book whilst waiting for flight

Easy to book

Easy to use !

great and efficient easy to book and really cheap prices

The toilet on the bus was out of order.

On our evening journey from Étretat to Paris via Rouen, the trip took almost four hours, and there were no scheduled restroom stops along the way. It was also extremely hot outside, so passengers needed to drink plenty of water.
This was a terrible experience!
How is it acceptable to send out a full coach when the onboard toilet doesn’t work? It was obvious that it had been broken for a long time—it was literally taped shut with duct tape. Clearly, no one is bothering to repair it.

Really easy.

They cancelled my trip . The delay was over an hour then I just got a text that my UKO61 Bus from t5 ( which I had to run to from t3 ! God knows why I couldn't just use t3 ! They make you think you have to get on at t5 ?! ) the app showed it was not late and then ran to grt there scanned qr code at bus stop and it shows DELAYED then at 9.12 I get the CANCELLED text and a link and then the app won’t let me buy another ticket ! So I’m screwed ! Luckily a national express came along and I bought a ticket for Southampton and then train to bmth . Word of warning don’t rely on flix if you’re travelling / connecting flights / allow for train / national express and or uber wirh REPUTABLE reputations . Also national express has been shoddy too . If you book with Mastercard you can do charge backs on cancellations I’m hoping to get refunded as I have asked for a refund and just submitted and talked to A BOT for an hour and priya wirh no promises or proper apologies - Monzo are very good for this ! I’m sick of losing money to travel
Services who provide Terrible service ! Be careful ! And flix can eff off !! Saying that in Europe they are excellent especially germany and Austria . Warum in das Uk wir haben das schlimm service ? Wir Sind bummed in das arsch !!

I love ❤️ flixbus but if you make sure the is clean

Very good brilliant

I had a very disappointing experience with FlixBus on my journey from Swansea to London.

I arrived at the bus stop at around 3:30 PM and waited until approximately 4:40 PM, but the bus never arrived. During this time, there was no communication, update, or notification from FlixBus about any delay. As a passenger, I was left standing at the bus stop with no idea whether the bus would arrive or had been cancelled.

I had work and important commitments the following day, so I couldn't continue waiting indefinitely. Due to the complete lack of information from FlixBus, I had no choice but to purchase a train ticket at my own expense to travel to London.

To make matters worse, I only received a message from FlixBus at around 6:20 PM, informing me that the bus was delayed by approximately 100 minutes. By then, I was already on the train because I couldn't risk missing my commitments.

This experience caused unnecessary stress, anxiety, and additional financial cost. If FlixBus had communicated the delay in a timely manner, I could have made an informed decision much earlier instead of being left stranded.

Reliable communication is just as important as reliable transport, and unfortunately FlixBus failed on both counts during this journey.

I have contacted customer service requesting a refund of my ticket, reimbursement of my additional travel expenses, and appropriate compensation. They agreed but they havn't refunded and now they are not responding my emails.

Based on this experience, I cannot recommend FlixBus and will think twice before using their service again