modeherz Reviews 

I had a problem with an item that I had ordered from Modeherz. Leonie was able to arrange a good solution for me, she was very attentive and very efficient.

Outstanding service! I placed an order and the items were dispatched on the same day, arriving in Greece extremely quickly. I hadn't heard of this store before discovering it online, and I am completely satisfied with my experience. I highly recommend them!

And now you respond here in trustpilot?? But to my emails you never responded and completely ignored the issues I raised??? This the last email I sent: I am extremely disappointed with the way this issue has been handled.
My emails are not being properly read or understood. Why are you asking for the address of the pickup point when that information is already included in the delivery email? If your intention is to get back your item, that is your work, but it has nothing to do with me.
You also still have not answered a key question: what is the purpose of telling customers to contact you after 4–5 days if the item is not delivered, when your only response is that you are not responsible for the delivery? That makes no sense and provides no actual support.
Additionally, you have completely ignored what I said that I want a full refund, including the delivery fee. I want all my money back and that you can deal with your shitty delivery partner directly on how to get your item back.
I already explained that the parcel was left at an inconvenient pickup point, which OBVIOUSLY MEAN I AM AWARE OF THE LOCATION. There was no need to ask for that information again unless it’s for you and not for me. This reinforces the impression that its either my messages are not being properly read or analyzed or you just lack the ability to understand and analyze.
So far, I have only received generic, copy-paste responses that do not address the actual issues I raised. This lack of proper communication and understanding is unacceptable

You are ripping off customers and not a little care if the item is properly delivered. A good delivery service that is right for the expensive delivery fee that you demanded should be followed but unfortunately you dont care, basing on your generic response that you are not in control of it. Just a short way of saying that you dont care because you collected the money already.
IT IS VERY CLEAR FROM WHAT I SENT THAT I KNOW WHERE THE LOCATION IS, yet the only response I got is you are in touch with the delivery company to get the address.

WHAT A SPECTACULAR DISPLAY OF RUDENESS AND NO INTEREST AT ALL TO ASSIST. Only to boost her ego so she can tell herself that she had done a good job because she sent a response regardless if the response is nonsense

Very fast delivery of Mandarina Duck shoulder bag. Very well packed too.
I have shopped at modeherz.de before, always very good and trustworthy.

I have ordered items from Modeherz several times now. They arrive in Estonia in less than a week! The tracking number works perfectly. I like how Modeherz does business, everything is clear and fast! I am very happy with the quality of the goods, thank you!
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Ich habe schon mehrmals Artikel bei Modeherz bestellt. Sie kommen in weniger als einer Woche in Estland an! Die Sendungsverfolgung funktioniert super. Ich mag es, wie Modeherz arbeitet – alles läuft klar und schnell! Mit der Qualität der Waren bin ich sehr zufrieden, danke!

No product delivered. No refund given. Be very careful if you order from this company. I paid for my order on 8 April. It has not been delivered. It is now 12 May and I’m still fighting for a refund of over £100!

I purchased two Piquadro bags: the Dafne Computer Tote S Black and the Circle Tote 14" PlumPink, and I couldn't be happier with the entire experience, from placing the order to receiving the delivery.
First of all, the prices are truly competitive, it's hard to find Piquadro products at these conditions anywhere else. Excellent value for money that really makes a difference.
Shipping was lightning fast: my bags arrived in just 24 hours, perfectly packaged. That kind of speed and care in handling orders is not always easy to find in online stores.
I also had the chance to contact customer service to ask about the color options for one of the bags, and they responded almost instantly, with a helpful and friendly reply. You can really feel the genuine attention they give to their customers.
I will definitely be shopping at modehearz again. I already have some gift ideas in mind to look for here. I highly recommend it to anyone who loves quality bags and accessories!

I bought a backpack from this German retailer trading in UK. I’ve never had such an awful quality rucksack !!
Brand name was Valentino, but for sure this was not a designer bag, just a cheap fake. One strap snapped after 2 weeks of use. It could not carry even normal items for work. Another strap snapped shortly after. Later the handle loop cracked. After I sent an image of faulty backpack, I was offered 20% discount to have it repaired. What ?
This is not a UK standard and not an ebay policy this seller supposed to follow.
After refusing to do this I was finally refunded. Customer service was helpful and the lady was responding to messages promptly.

Good evening! Delivery well received but have questions about delivery in Romania, fm Germany to Romania by DHL pass very fast but in Romania lost my data and mobile number In this case I had to look for the parcel and go to the main store to get it.

Fast shipping. Good prices.

I bought a bag and the measurements was wrong on the website. Modeherz refuse to pay for the return cost that is around 25 euro.

I bought the Leonhard Heyden Roma 2 briefcase. What a nice product!

Before ordering, I read a lot of the reviews here on Trustpilot, and I have to admit that the fact that I found quite a few reviews reporting slow delivery, poor packaging, or even not having received anything, worried me, and I almost decided not to buy from here.

BUT I'M HAPPY I DID!

Delivery time: Just a couple of days
Packaging: Very safe

And the product was completely undamaged.

I'll be happy to buy from modeherz.de again.

I still haven't received my order after 25 days, but you have withdrawn the money.
The freight company that was responsible for the last part of the delivery has acknowledged that they cannot locate the package. Yet you have refused to cancel the purchase or send me a new item.
Customer service is lousy and I will now have to lodge an objection with the bank.

Really bad experience - I cannot recommend this company in any way.

Ordered from this shop Boss hat, it's never delivered, but they ask me to pay for without any legal proof of delivery. Bpost in Belgium just doesn't care about deliveries, they throw it wherever is easy or giving to random person then marking as delivered.
Order was made from bol.com where Modeherz shop selling their stuff, they began investigation last month and after just telling me, yes its delivered, you have to pay. Terrible shop.

Original and excellent quality bag, great customer service and interface, fast and reliable delivery. Highly recommend.

Absolutely awful experience customer service very unhelpful and rude in fact impossible

Very good selection of products, I bought Mandarina Duck bag and backpack. Fast delivery. Great service. I recommend this online store and will use it in the future for sure.

All good, quick delivery. Attention to the mistyping of he phone number

Very very poor packaging for the value of my purchase. The delivery took 18 days and even though I was charged €28 finally I received it myself from the post office.