I bought a backpack from this German retailer trading in UK. I’ve never had such an awful quality rucksack !!
Brand name was Valentino, but for sure this was not a designer bag, just a cheap fake. One strap snapped after 2 weeks of use. It could not carry even normal items for work. Another strap snapped shortly after. Later the handle loop cracked. After I sent an image of faulty backpack, I was offered 20% discount to have it repaired. What ?
This is not a UK standard and not an ebay policy this seller supposed to follow.
After refusing to do this I was finally refunded. Customer service was helpful and the lady was responding to messages promptly.