The process was fairly straightforward. As a senior who is not very tech savvy, I found it easy to use. It did take several attempts to add my phone as the system wouldn't accept the "pull down" are... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The site was relatively easy to use. Would recommend that you describe Railpass and rail card for people not familiar with terms. I booked multiple rides and still unsure whether I should have used... See more
Company replied
I have ordered tickets through Rail Europe in the past. This time, the website wasn’t as intuitive in advancing through the multiple ticket purchases. It wanted to replace the two adults with the seni... See more
Company replied
It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I... See more
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I booked the reservation as a senior in…
I booked the reservation as a senior in the first customer information pages and I booked my companion as an adult in slot #2. When the reservation was confirmed, it was denied because my companion showed up as the senior and I showed up as the adult and I had to re-enter all of the data. I believe you have a little glitch in your software.
22 July 2026
Overall, good experience
Buying the correct ticket was pretty straightforward. I did have a question about how to use the ticket and ask it via email and received the correct response within the 24 hours. I purchased a tickets online and it was a very good experience.
22 July 2026
Our tickets got canceled end up…
Our tickets got canceled end up spending way more for a taxi ride
28 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Site was not easy to use
22 July 2026
Reply from Rail Europe
Hello Lauren,
We are sorry to hear that you did not find our website easy to use.
As your review does not include any details about the difficulties you encountered, it is unfortunately not possible for us to determine which part of the booking process could be improved.
If you would be willing to share more information about the specific issues you experienced, we would be happy to review your feedback further and better understand your experience.
We appreciate you taking the time to share your comments and hope to learn more about the concerns that led to your review.
Could be better
Not long enough hold on some tickets whilst trying to do a complex order. Maddening link to Booking.com which does not interest me. Otherwise it went ok
22 July 2026
book with global pass
your booking process is simple and easy, but i would like to see more transparency with comparative charge between normal price against global pass holders.
my global pass verification took a little while to show up holding up the completion of my order process.
22 July 2026
User friendly The system for finding trains
The system for finding trains, comparing journeys, times and prices is well organised and user friendly.
I've used them several times to plan journeys from France to Italy, Belgium, Germany, Netherlands and Poland.
21 July 2026
It was simple and straight forward with…
It was simple and straight forward with no glitches making my time efficient!
21 July 2026
Could not get my phone number to…
Could not get my phone number to accept. Spent 1/2 hour trying to fix. Other than that good.
21 July 2026
You should give full refund.
21 July 2026
Reply from Rail Europe
Hello Devinder,
We are sorry to hear that you were disappointed with the refund amount you received.
After reviewing your booking, we found that your refund was processed in accordance with the fare conditions established by the operating rail carrier. Under these conditions, the ticket was eligible for a refund subject to the applicable cancellation fee, which was deducted from the refunded amount.
These fare conditions were clearly displayed throughout the booking process, from the initial search results to the ticket details in your basket before payment, and again in your booking confirmation after purchase, allowing customers to review them before completing their booking.
As a ticket distributor, Rail Europe is required to apply the fare conditions set by the operating rail carrier and is unfortunately unable to waive or refund cancellation fees that form part of those conditions.
We hope this provides some context regarding the refund amount you received.
Reply from Rail Europe
Hello Jeffrey,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Reply from Rail Europe
Hello Robert,
Positive feedback like yours is what motivates our Customer Support staff to do better each and every day. Appreciate it!!!
Reply from Rail Europe
Hello David,
Good to know that you found our booking platform easy to use. Wishing you an incredible journey!!!
Train cancelled and no one told us
Our train was cancelled and no one told us. I finally asked for help when our train wasn't showing up on the board. A nice worker helped us get on a later train. But that train turned out to be standing room only for 2 hours. My 70 year old mother had to stand holding her heavy suitcase!
13 July 2026
Reply from Rail Europe
Hello Hannah,
We are sorry to hear that your journey was disrupted by the train cancellation and that you and your mother had to travel under such uncomfortable conditions.
Train cancellations, passenger notifications and onboard capacity management are the responsibility of the operating rail carrier and station staff and are unfortunately outside of Rail Europe's control as a ticket distributor.
We are pleased to hear that a member of the station staff was able to assist you in arranging an alternative service. However, we understand how difficult it must have been to travel for two hours without seats, particularly for your mother.
We will share your experience with the operating rail carrier so they are aware of the issues you encountered. Feedback such as yours is important, as it helps highlight areas where improvements can be made to the travel experience for future passengers.
We hope this helps clarify the situation.
Quick and straightforward purchase of…
Quick and straightforward purchase of tickets. Only comment was no option for first class tickets but not a big deal.
21 July 2026
Reply from Rail Europe
Hello Jay,
Thank you for your feedback. We are delighted to hear you found the ticket purchase process quick and straightforward.
We also appreciate your comments regarding First Class tickets. For journeys where First Class is available, this option can be selected from the fare dropdown during the booking process. We appreciate your feedback and look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Gary,
We're thrilled to hear that you found our website easy to navigate and informative. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Lisa,
We are sorry to hear that you experienced difficulties completing your payment.
Payment failures can occur for a variety of reasons, including temporary banking verification issues, payment authorization checks or technical interruptions during the transaction process. If you continue to experience this issue, we encourage you to contact our Support Team with the email address used for the booking attempt and, if available, any error message or screenshot you received. This will allow us to investigate the issue further and assist you as quickly as possible.
We hope to have the opportunity to resolve this for you.
Super easy to view all options
Super easy to view all options, pricing & times were clear and booking was a breeze.
20 July 2026
Reply from Rail Europe
Hello Aaron,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
I had difficulty printing the tickets
I had difficulty printing the tickets. For a non French speaking person it was confusing. I couldn’t decide it the receipt/notification was the tickets. However I sent a query through the email and was very happy with the response. Good service.
14 July 2026
Reply from Rail Europe
Hello Ken,
Thank you for your feedback. We are sorry to hear you experienced some confusion when printing your tickets. We understand how this can be challenging, especially if you are not familiar with French.
We are pleased to hear that our Customer Service Team was able to assist you promptly and provide the clarification you needed. We appreciate your comments and will share your feedback with our team as we continue to improve the user experience. We look forward to assisting you on your future journeys.
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