Navigation on the website searching for flights was logical, made sense. Which typically means the company is looking at then experience from the consumers viewpoint. Prices are reasonable. Have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a stressful delay by hull trains but we were kept abreast with reasons for the delay every moment and what actions were being made. This was a very significant way of assuring us that the tr... See more
Company replied
I’ve booked so many flights (economy and business), hotels, and bought attraction tickets, train tickets and esims with Trip. I’m about a thousand dollars away from Diamond+ tier. Many times it... See more
Company replied
While already near the ticket cashier at Eravan Museum, Bangkok, I realised/remembered that tickets are almost 50% cheaper when bought on the internet via agent-companies different to the museum (st... See more
Company replied
Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
200k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Trip.com
Hi Rommel Hendrick S Pacupia,
Thank you for providing us with your valuable feedback. We genuinely appreciate the time and effort you invested in writing a review for us. Rest assured, we are dedicated to offering our customers captivating yet cost-effective deals in the market. Please continue utilizing our app/website, as there may be a deal that perfectly aligns with your requirements.
Once again, thank you for your feedback, and we wish you a fantastic day.
Best regards,
Kaylee
Trip.com
Easy to book.
6 September 2026
Reply from Trip.com
Hi LI LIAN GENEVIEVE KOO,
Thank you so much for your kind words and positive feedback. We are thrilled to hear that you had such a great experience with us. Our team takes great pride in providing the best customer service and products possible, and your feedback serves as a great source of encouragement for us.
Thanks again for your feedback, have a wonderful day.
Best regards,
Emilia
Trip.com
deception
I booked the ticket from chennai to riyadh and return, but in return ticket you have no allowed teh baggage, i missed to note this and now iam in big problem
9 June 2026
Reply from Trip.com
Dear SYED FAHEEM AHMED,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Evelyn
Trip.com
Reply from Trip.com
Hi CHAIWAT KWANGKHWANG,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Kaitlyn
Trip.com
Reply from Trip.com
Hi REBODEM MARCELO,
Thank you very much for your kind review. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Natalie
Trip.com
Trip.com never fail when i used it
6 September 2026
Reply from Trip.com
Hi Melody Agustin,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Kaitlyn
Trip.com
Reply from Trip.com
Hi Benedicta,
Thank you for leaving us this kind review. Please note that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve. We look forward to our next trip with you. Thank you for choosing us. Have a lovely day.
Best regards,
Elizabeth
Trip.com
Fast and smooth booking
6 September 2026
Reply from Trip.com
Hi Ma Marish D Longanilla,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Kaylee
Trip.com
Seamless service
Everything in trip.com is seamless and easy to use, with the fact of the prices is also transparent and good for budgeting.
6 September 2026
Reply from Trip.com
Hi Robert Sazon,
Thank you so much for your feedback. We appreciate your time and effort in writing a review for us. Please know that we will continue to provide interesting yet cheapest offers in the market to all our customers. Please keep using our app, and you might find a deal that suits your needs.
Again, thank you, and have a great day.
Best regards,
Morgan
Trip.com
Reply from Trip.com
Hi RAJESH BRIJLAL/SHAH,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Elizabeth
Trip.com
Problems encountered solve quickly.
9 June 2026
Reply from Trip.com
Hi MOHAMED RAZAK BIN AHMAD,
We highly appreciate your valuable time taken to share such a wonderful review. It's truly delightful to hear about your experience with our customer support team. We understand the significance of providing top-notch customer service and work hard every day to offer an unparalleled experience to our customers. Your feedback inspires us to maintain our commitment towards providing the best services and exceeding the expectations of our esteemed customers.
Thank you once again for choosing us, and have a fantastic day.
Best regards,
Madeline
Trip.com
Wondorful amazing nice and cheap ticket…
Wondorful amazing nice and cheap ticket can find here it’s very good
3 September 2026
Reply from Trip.com
Hi Javed akhtar,
Thank you for sharing your feedback with us. We are grateful for your effort and time in writing us a review, and your feedback is highly appreciated. We remain committed to providing all our customers with the most unique and cost-effective deals in the market. We invite you to continue using our app/website, where you may discover a deal that precisely matches your needs.
Once again, thank you for choosing us, and we hope you have a wonderful day.
Best regards,
Victoria
Trip.com
Reply from Trip.com
Hi Gananathan,
Thank you for your gracious feedback. It is always a pleasure to hear that our customers are satisfied with our service. At Trip.com, we aim to provide the best possible customer service experience, and your feedback is highly valuable to us. We are excited to have the opportunity to continue providing you with great service in the future. Thank you again for your kind comment.
Best regards,
Natalie
Trip.com
Reply from Trip.com
Hi HAIM AVIOZ,
Thank you so much for your feedback. We're glad to hear that our APP/Website brings convenience to our customers. Kindly note that we are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
Your ongoing support is truly valued, and thank you once again for choosing us as your preferred option.
Best regards,
Victoria
Trip.com
Chat for solving problem is good
5 September 2026
Reply from Trip.com
Hi ARKAPORN/THANASOTORN,
I sincerely appreciate the time you took to provide this lovely review. It means a lot to us that you shared your experience with our customer support.
Please be assured that we are constantly striving to provide the best possible customer experience to all of our valued customers. Your feedback serves as a great source of motivation for us to continue implementing our best practices and exceeding our customers' expectations.
Again, thank you for choosing our services, and I hope you have a truly enjoyable and fulfilling day.
Best regards,
Kylie
Trip.com
Reply from Trip.com
Bonjour SALAH UD DIN,
Merci d'avoir pris le temps de nous laisser ce commentaire. Nous sommes ravis d'apprendre que vous appréciez la practicité que notre application/site Web offre à nos clients. Nous nous engageons à maintenir ce niveau de service et à proposer encore plus d'offres et de promotions compétitives pour nos clients.
Nous apprécions votre soutien continu et nous nous réjouissons de vous servir lors de votre prochain voyage avec nous. Merci encore de nous avoir choisis.
Cordialement,
Ella
Trip.com
UK train ticket purchases
Use mainly for UK train tickets. All well and good when trains run smoothly …. but very little assistance when there is a problem/delay with the service. In my case an incident on the track resulted in ALL trains being cancelled for a prolonged period. Trip.com directed me to the train operator who directed me back to the point of purchase (Trip.com) for assistance. A somewhat protracted online discussion has lead to a feeble excuse by Trip.com as to why they are unwilling to compensate. I will be purchasing tickets direct from the train operator in future as the minimal price saving is not worth the frustratingly poor backup service received from Trip.com
25 August 2026
Unprompted review
Reply from Trip.com
Dear JIEMIM,
Thank you for notifying us about this issue. We apologize for any inconvenience caused and assure you that we will check it further and contact you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best regards,
Ariana
Trip.com
False "Sold Out" Excuse to Force Me Into Buying a New Ticket!
I am writing this review to expose an unacceptable and highly deceptive practice by Trip.com.I accidentally booked my TransNusa flight for next week instead of my intended date. According to the fare rules and the policy provided during my booking, I am fully entitled to change my flight date by paying a small, reasonable change fee.However, when I attempted to process this change, Trip.com customer service blocked the request, claiming that "all tickets are sold out" for my new requested date. This is an absolute lie. I have checked both Trip.com’s own platform and TransNusa’s official website, and there are plenty of seats available for purchase on that exact flight.Trip.com is actively denying my guaranteed consumer rights and refusing to honor their own booking policies, likely to force me into buying a completely new, expensive ticket instead of processing a simple modification.This is a clear breach of customer trust and a deceptive business practice. I demand that Trip.com honors my change policy immediately and processes my flight modification as promised, rather than using false availability excuses.Trip.com Booking ID: 1638324192879375 Airline: TransNusa
6 September 2026
Unprompted review
Reply from Trip.com
Dear Enes Gündoğdu,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ella
Trip.com
Reply from Trip.com
Hi Alongkot Thongwises,
We appreciate your generous review. Our team is committed to ensuring exceptional customer experiences daily. Your feedback serves as a source of motivation for us to maintain our best practices and make necessary improvements where needed. We eagerly await the opportunity to serve you on your next trip and sincerely thank you for choosing us. Wishing you a wonderful day ahead.
Best regards,
Madeline
Trip.com
Easy to navigate
6 September 2026
Reply from Trip.com
Hi SYED SALMAN ALI,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Alexandra
Trip.com
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