lastminute.com Reviews 

Worst booking agent ever, never book through this company all they try to do is steal your money. Booked rental car with them and before the 48hr window requested they fix an issue with main drivers name but they chose not to help, misdirected me, left out information so that by the time I could cancel my refund could not be returned. They tried to recharge me for a service I already paid for, why couldn’t they simply cancel and just charge me the difference for the changes instead of fully recharging me the price for new reservation which makes no sense 🫩🫩🫩🤨🤨 WORST COMPANY AND BLATANT THEIVINV COMPANY

Service is fine the amount of emails is unreasonable.

I must say Ayra was brilliant she stayed on the phone with me and my wife for over 45 minutes and resolved our booking issues as we could not pay online and price matched us the best she could, she was patient professional and extremely helpful a big thank you to her for her support and booking our holiday!

It was so easy to book the flight.

My flight was delayed therefore we could not attend and show up at Freudenstadt Hotel Konig.
I called Konig Hotel about 17h00 on July 13th
The booking could have been cancelled free of charge up to 12th July 23h59
The Receptionist however kindly advised that our request might be granted but we first needed to contact make request to LastMinute
We tried to do so on the same day 13th July about 19h00, however , it was impossible to do it via LastMinute app taking us into circles
Managed eventually to submit request per email using confirmation of booking email address
Then tried and used their artificial assistant, LastMinute artificial assistant advised they were going to look at the request and get back to us within 3-4 days
This was 10 days ago - today 22nd July 2026
Please, be aware of LastMinute lack of reliability and conscience.
LastMinute from my experience is a fraudulent business.

Horrible experience, My booking , 3251336837, was cancelled by the airline and they gave us 100% refund. Then lastminute.com decided to steal from our refund 144.53 euros calling it "handling fee". Which is not legal according to
1. EU Court of Justice & Passenger Rights Regulations: Under EU consumer law, when an airline grants a full refund for an involuntary disruption/medical removal, the passenger is entitled to a complete reimbursement of the total amount paid. Intermediary travel agents cannot siphon off administrative fees from funds returned by the carrier.
2. Unfair Contract Terms (Finnish Consumer Ombudsman Rulings):Automatically deducting "handling fees" from airline-refunded tickets without explicit, separate consumer consent for an optional paid service is ruled an unreasonable and unfair contract practice by European consumer authorities.
Pegasus Airlines refunded the total amount to you as the booking agent. You are acting merely as a financial conduit for this refund, and withholding €144.53 constitutes an unauthorized retention of my money.
So I am goint to
1. File a credit card dispute / chargeback with my bank for "incorrect amount / unauthorized fee."
2. Submit a formal cross-border complaint to the European Consumer Centre Finland (ECC Finland) and the Finnish Competition and Consumer Authority.

My flights to tokyo were cancelled by the airport company but I could not manage to get my money back from lastminute.com. I could not call them (the numbers on their website were not reachable and fake) and could only speak to an agen via a chatbox but that agent could not arrange the cancellations for an obscure reason and made false promises. There are many complaints on the Belgian website testaankoop about this site. I'm afraid I lost my 5k euro today...

I'm happy customer.
I managed to find flight tickets to my destinations.
It is a secure and safe platform and I recommend to everyone.

Left on plane without any refreshment due to ability to use my debit card or £s

Hotel is appropriate for its cost

Additional Luggage. Once you have booked there is no chance of adding or talking or contacting anyone to PAY and yes you pay , but they don’t have a clue or want your money . You can message them through the app 5, 10, 15 times you will get the same answer . We have tried calling no answer so please put in n request again and again . They will call you maybe someone might talk but most times don’t talk or call back . I would really want to talk to someone and find out where the hell they are based . Yes and still waiting for phone call to add and pay for luggage . I wish I knew more about this company that there are no body’s to speak after they take your money . Only talk for new bookings so sad .

Very straightforward to use for booking a city break.

Great weather and company and lovely place

Great everything

I am extremely disappointed with my experience. My booking refund has been "ongoing" since February , yet I still have not received any written confirmation or clear communication about the status of my case.
What makes this even more frustrating is that my wife, who had a similar booking, received email confirmations and refund updates, while I received nothing. During the chat with customer service, I repeatedly asked for written proof that the refund process was active, but the agent only kept repeating that the case had been "signaled" and that I needed to wait for an update.
The agent was polite, but they were unable to provide any concrete information, tracking reference, or written confirmation. After months of waiting, being told to "wait for an update" is simply not acceptable customer service.
If you are expecting transparency or timely communication regarding refunds, be prepared for a long and frustrating process. Based on my experience, I cannot recommend this company.
Booking ID 3117850225

Not even a one star! I booked a flight and it was 281e! At the end it charged me 369e with hidden charges plus it changed my return ticket to earlier flight!!! What a horrible and scary travel agency. No customer service available! I book flights through airline many times a year, what a big mistake to try and save 50e. Never again, please don’t use this trace agency if you don’t want to get scammed!!!!!!!

Arya was the very nice sales lady that went over everything, explained it all i am happy i was served by her.

Dear Sir or Madam,

I am writing to formally dispute the deduction of approximately €153 from the amount I paid in relation to my booking.

My booking was modified only one day after the original reservation was made. At the time of the modification, there was no increase in the booking price, and I was not provided with any clear evidence of an actual financial loss, additional cost, or service charge that would legally justify retaining this amount.

The retention of customer funds without a clear contractual basis, transparent calculation, and sufficient justification raises serious concerns under consumer protection principles.

In accordance with the principles of European consumer protection law, including:

Directive 93/13/EEC on unfair terms in consumer contracts, which requires contractual terms imposed on consumers to be fair, transparent, and not create a significant imbalance between the rights and obligations of the parties.
Directive 2011/83/EU on consumer rights, which establishes transparency obligations and requires consumers to receive clear information regarding costs, contractual conditions, and charges.
General principles of contract law, including good faith, proportionality, and transparency.

I therefore request a complete written explanation of the legal and contractual basis for this deduction.

Please provide the following information within 14 days of receiving this letter:

The exact contractual clause that authorizes Lastminute to retain approximately €153.
A detailed breakdown explaining how this amount was calculated.
Evidence confirming whether this amount was actually charged by a supplier (such as an airline, hotel, or other service provider), or whether it was retained by Lastminute.
A clear explanation of why this charge is considered fair, proportionate, and legally justified.
Proof of the booking terms and conditions that I accepted and that explicitly authorize this deduction.

If Lastminute cannot provide sufficient contractual and legal justification for this deduction, I request the immediate refund of the full amount of €153.

I would like to emphasize that this is not simply a customer service complaint. This is a formal dispute regarding the retention of my money without adequate legal justification.

If this matter is not resolved within the above-mentioned timeframe, I reserve the right to escalate the issue through the appropriate channels, including:

Relevant consumer protection authorities.
The European Consumer Centre Network (ECC-Net), where applicable.
Alternative dispute resolution procedures.
My payment provider.
Any further legal action available to me.

I expect a detailed written response from your complaints or legal department rather than a standard customer service reply.

Yours faithfully,

Abdulrraheem